Petco

Had to schedule an appointment for my fur baby Chance to see the vet AGAIN. Honestly, the past few times I took him, I felt they definitely took good care of Chance. The staff was friendly welcoming and attentive. NOE this time, the staff was still welcoming and attentive but the actual doctor who examined Chance was phenomenal.... No exaggeration! This gentleman thoroughly examined chance in front of me which I've never seen previous doctors do. He checked his eyes, ears of course, and heart...he asked questions and even gave great advice. I am not diminishing the attentiveness of previous doctors at this location but this particular doctor, hands down, was the best! Clear, professional, attentive, very friendly but not creepy, and knowledgeable! Chance thanks them all!

Great store they have a very big inventory of things to choose from. They also have animals like fish guinea pigs, hamsters, ferrets, & turtles. The staff is all kind and friendly the story is very clean and well lit.

Heather in the grooming department went above and beyond with our nervous labrador retriever today to make her feel comfortable and give her the best experience possible. Her passion for dogs was truly evident. She took the time to make extensive notes on our pup's skin condition and treatment in their system and go over everything with me in great detail. Alyssa was also wonderful and all the rest of the staff. This store is always clean and well stocked with lots of thoughtful print outs and information tucked here and there. Easy to make appointments online and the staff is super communicative before and during the whole process. Thanks again for the great service today!

Unprofessional and Poor People Skills! The Pet Vet Clinic is completely unreasonable and lack empathy or customer service. I called up to the vet hospital to confirm I was coming and spoke to the receptionist Terry, who is a complete nightmare on wheels. Upon my arrival, I was the ONLY customer in the waiting room and I believe they were seeing one patient. The receptionist checked me in at 2:06pm as when I arrived for my 2pm appointment, I was lost in the mall trying to find it and had to go back to my car for a leash that is required while inside. I went back into a patient room around 2:20pm. Another patient arrived around 2:30pm and I overheard their arrival and room placement next to mines. I also overheard the receptionist talk to a staff member about order of care stating that “I was first and then the patient next to me was next” however staff still assisted the room next door before us. I stepped outside and asked if they were still going in order as there maybe a mixup and that I’ve been waiting a while. I waited up until 2:55pm to announce that I could no longer wait and the receptionist went back and forth with me about how I was 6minutes late and maybe if I was on time, I would’ve been seen before the other patient. She also stated “it’s their policy” to make patients that are late wait longer and will see other appointments even if I am present in the patient room and another patient has an appointment after mines and is in the waiting room. She never apologized for the wait and checked to see if there was anything that could be done to provide me service as I had been waiting there for almost an hour AND it was my 1st vet visit. I drove 40mins to get here only to be insulted and shown lack of hospitality. The receptionist, Terry was EXTREMELY inconsiderate of my wait time, my patience and berating me over 6 minutes is completely unacceptable and a poor excuse to see another patient who arrived 20-30 minutes after my appointment while my puppy is in the room to be seen and I overhear you mismanaging the order of service. I cannot get my time back and I will not make another appointment to this awful clinic. Literally if you can’t manage 2 pets at a time and your receptionist has poor customer service skills, how do you keep this place going? It’s ashame because this place looks amazing and the actual store had nothing but pleasant workers…however the Vetco… A BIG NO and NEVER AGAIN. I would hope to hear from corporate/store manager.

Store is nice, but things were moved and items could not be located that indicated were in stock. Limited staffing made it impossible for us to look at some pets we were interested in purchasing and little knowledge was known about animals they care and sell. Been in this store several times in which groups of employees were behind counter on phones or too busy talking among themselves to help the customers with questions. Seems like some employee training maybe lacking here. Last trip to this location after 4 failed attempts to look at and purchase a pet, pet food and other various items.