Petco

I’ve come here on numerous occasions to pick up litter, food/treats and toys for my cat Tiger and have had good experiences all the times I’ve been here. The staff are very helpful, and kind, they are also very knowledgeable about the products sold there too which is great. Will be back again.

Everyone here was very nice every time I've come here ☺️ I also adopted my baby Teddy here, he is just the SWEETEST most gentle handsome boy ❤️❤️🌸🌸

The store is very conveniently located along Baltimore pike inside a plaza with plenty of ample free parking. The store is a nice size and well lit from outside at night time. Very handicap accessible with large sliding doors upon entry. To the left of the main entrance is the grooming section. They seemed very attentive to whether we would enter their area but we did not. When you walk in the main entrance you will immediately notice the large signs that hang from the ceiling that identify each section. Everything is pretty easy to find. The staff is very friendly and helpful in directing you if there's something you can't find. We were greeted with a smile and a friendly voice inflection. Very accurately sent to the area we needed to find. The prices are decent and the purchase we made was high quality. Overall it was an excellent customer service experience, in a clean, well run establishment. (Side note. I left my cell phone on the counter when I was checking out and didnt realize until more than an hour later. They put it away for safe keeping and were so happy and cheerful to return it because they said sometimes people never come back for the lost items! They wouldn't even accept the cash reward I offered. Great staff. Excellent manager!)

If i could give zero I would! The groomer greets me with a black hair bonnet and an attitude. She was unprofessional and did not want to cut my dog. She takes him back & before I can clear the parking lot, she calls and says she can't cut him. He gets in the car and starts to vomit. My dog rode 12hrs in the car traveling and not once vomited. This cut and him being sick was deliberate, and she should not be allowed around pets. She first said her name was Becca when she called for me to pick him up. When I called the grooming salon, she said her name was Briana. Sounds like she knew what she was doing. I escalated this to the manager on 6/20 with Kaitlyn and showed her how Briana left my dog. There was no reaction, as if she's done this before. The best she offered were dog treats. Do not take your fur baby to Clifton Heights Petco if you love and care about them. I also showed her a video of me cutting my dog for the first time with no restraints on a small ironing board in my office to try and correct what happened immediately after leaving Petco because he's a therapy dog at a senior community and is handled by numerous people. He wasn't crying, flailing, just pacing and skiddish because of his experience...hence no restraints. Her lack luster response only confirmed that it is more important to keep staff in numbers rather than qualified staff. He is a working dog who didn't get to do what he loves and is still traumatized because of Briana zipping those clippers straight to his hind leg bone! The last photo is what me and my coworker, who has six fur babies were able to accomplish a dee hours after his Petco visit.

I love the Pet Grooming team here at Clifton Heights at PETCO. Michelle does a great job at calming my dog down before his shampooing & hair cut.