4.0

So I took my pup (6 months) for a haircut since he has never had one. Long story short I paid 65 dollars for a bath n teeth cleaning. Everyone seemed confused n new. He looked great but I took him to get a haircut n they just cut the hair in front of his eyes. It’s a hot summer n he needs to be sheered like a sheep. I picked the shortest length of hair when I brought him in. I will say they don’t guarantee the haircut on the first time I just didn’t think they’d charge me for the haircut he never got.

DR. EDrum
  • Overview
  • (909) 335-0842
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to Petco, located at 27580 W Lugonia Ave in Redlands, California. Based on recent online reviews, customers have raised concerns regarding both the grooming services and the conditions of the fish tanks at this location.

The environment of this Petco in Redlands appears to be a point of concern for at least one customer, who described finding numerous dead fish in tanks that seemed improperly cleaned. This raises questions about the overall maintenance and care of the animals within the store. In contrast, another customer's experience focused on the grooming service, where they felt the service received did not align with what was paid for, despite the staff seeming new and confused.

At this Petco in Redlands, CA, our services include pet grooming and the sale of live animals, such as fish. One customer's experience with the grooming service for their puppy involved a bath and teeth cleaning at a cost of $65, with only a minor trim of the hair around the eyes, despite a request for a much shorter cut for the summer. This customer felt they were charged for a haircut they did not receive. Regarding the sale of live animals, another customer reported a significant number of dead fish in poorly maintained tanks, indicating potential issues with animal care in this department.

A key feature to note about this Petco in Redlands, CA, based on customer feedback, is the reported issues with grooming services not meeting expectations and concerning conditions within the fish department, including numerous dead fish in unclean tanks. Potential local users may want to inquire specifically about the experience and training of grooming staff and assess the condition of the live animals before making a purchase or utilizing services at this location. The stark contrast with a different Petco location suggests that store quality can vary significantly.

Currently, there is no specific promotional information available for this Petco location. However, the reported negative experiences regarding grooming and the welfare of the fish are important factors for local users in Redlands, CA, to consider when choosing a pet store for their needs.

Petco Photos

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Petco Location

Petco

27580 W Lugonia Ave, Redlands, CA 92374, USA

Get directions

Reviews

So I took my pup (6 months) for a haircut since he has never had one. Long story short I paid 65 dollars for a bath n teeth cleaning. Everyone seemed confused n new. He looked great but I took him to get a haircut n they just cut the hair in front of his eyes. It’s a hot summer n he needs to be sheered like a sheep. I picked the shortest length of hair when I brought him in. I will say they don’t guarantee the haircut on the first time I just didn’t think they’d charge me for the haircut he never got.

Jun 18, 2024 · DR. EDrum

This Petco specifically is the worse! I have never seen so many dead fish here. Look at my photos! There’s fish eating the dead fish. I came here to buy fish but found that many were dead. You can tell that all the tanks aren’t cleaned properly. What is going on!? The Petco in Summit is by far the most cleanest and well taken care store I’ve ever been to. I will continue going to that location because this store here in Redlands needs to be under investigation.

Nov 05, 2023 · Ashley Martinez

Justin is an amazing employee. He's so helpful, patient, and calm. He really knows how to talk to customers. The store was clean and orderly. I used the dog wash station and loved it. Pooch getting a bath.

Aug 03, 2024 · Dreena Maine

I enough along questions they are helpful and informative. I asked for a spray of water for my leopard gecko and they did for free and carefully.

Mar 19, 2025 · Susan

What an absolute joke. “Curbside pickup” yeah right. “Park in a close spot and we will come out” never came out. After a 15 minute wait finally went in, waited in line and someone bumbled around trying to figure out how to find my order. If you want to order online, wait in the parking lot longer than it would take to find the item yourself, and then just end up going in to get the item this is your store. But your best going elsewhere. Clowns.

Dec 21, 2024 · Patrick Mattioli

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