Petco ico

Petco

Pet Store Near MeCaliforniaMadera CountyMaderaWest Cleveland Avenue

2140 W Cleveland Ave Ste 100, Madera, CA 93637, USA

4.0

I went to visit the store and my daughter had to use the restroom. I walked in and saw how disgusting the restroom were. There’s blood smeared on toilet and mold, I walked out and was not gonna let my daughter use that restroom in those conditions. I called later and spoke with Serena who I am unsure if she is a manager but her response seemed like she didn’t really care. I hope this gets cleaned asap so other customers do not have to deal with this.

Korina Fred
  • Overview
  • (559) 664-9277
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to Petco, your local Pet Store Near Me located at 2140 W Cleveland Ave Ste 100 in Madera, California. As a national chain, Petco typically offers a wide selection of pet supplies, food, and potentially live animals and grooming services.

Recent customer reviews raise concerns about the environment of this particular Petco location. One customer described the restroom facilities as "disgusting," mentioning blood smeared on the toilet and mold. This observation led them to leave without allowing their daughter to use the restroom. Another long-time customer expressed sadness over the store's conditions, specifically mentioning the lack of basic maintenance such as scrubbing and water changes for the animals. This customer noted that a similar review from two weeks prior indicated that these conditions are ongoing, suggesting a potential lack of attention to cleanliness and animal welfare.

As a Pet Store, the primary service of Petco is the sale of pet-related goods. However, the negative reviews highlight potential issues that may impact the overall shopping experience and the well-being of any animals housed there. One customer's attempt to address the restroom cleanliness with an employee named Serena, possibly a manager, resulted in a response that seemed uncaring.

Based on the provided reviews, a concerning feature of this Petco location is the reported lack of cleanliness, both in customer areas like restrooms and potentially in animal habitats. The apparent lack of responsiveness to these issues, as indicated by the unchanged conditions over at least two weeks, is also a notable point based on customer feedback.

Currently, there is no information available regarding any specific promotions at this Petco location in Madera. Customers seeking pet supplies are advised to contact the store directly at (559) 664-9277 or +1 559-664-9277 for product availability and any ongoing sales. However, potential shoppers may want to consider the recent negative feedback regarding the store's cleanliness and animal care before visiting.

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Petco Location

Petco

2140 W Cleveland Ave Ste 100, Madera, CA 93637, USA

Get directions

Reviews

I went to visit the store and my daughter had to use the restroom. I walked in and saw how disgusting the restroom were. There’s blood smeared on toilet and mold, I walked out and was not gonna let my daughter use that restroom in those conditions. I called later and spoke with Serena who I am unsure if she is a manager but her response seemed like she didn’t really care. I hope this gets cleaned asap so other customers do not have to deal with this.

Mar 27, 2025 · Korina Fred

Been coming here for a while but I think it’s time to find another store it’s honestly sad seeing these conditions a simple scrub and water change go a long ways. I seen a similar review from two weeks ago and nothings changed tells you how much they care about their job .

Nov 06, 2024 · Alex3V

Customer services was horrible. There was no one at the cashier and I waited for a few minutes. Then I notice there were people in the back. 2 were grooming and one girl who was tatted down was on her cell phone.. she looked up and put her head down and started sweeping. I was ignored until I said excuse me can I get help. She then made hand gestesture with a dirty look. She came out and I said is there a problem she said yea, called for assistance. The person who rang me up was no help and could of been apologetic or something. I explained what she did and all he told me was, "We don't work with the groomers"as if I was suppose to know that. Yall under the same umbrella and this lady can't just be kind and ask if I been helped or something. Not coming back here again.

Mar 13, 2025 · LYRIX559 -Lets get it

So sad seeing the condition of the aquatics section. There were so many dead fishies and the tanks were disgusting. Do better!!!!!

Oct 19, 2024 · K C

Miles and Nancy are the best. When I shop or bring my pup in for grooming, I always look for these two employees. They are the only ones I’ve met that are extremely helpful, communicate, and have great customer service.

Sep 20, 2024 · BM

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