Petco

For pet owners in Rochester, Michigan, Petco, situated at 2675 S Rochester Rd, Rochester, MI 48307, USA, offers a wide array of products and services typically associated with a large pet retail chain. They can be contacted at (248) 829-3951 or +1 248-829-3951. As a "Pet Store Near Me," Petco generally aims to be a comprehensive destination for pet-related needs, providing food, supplies, and various services. However, recent customer reviews provide important insights into the grooming services at this specific location that potential customers should consider.

Like most Petco stores, the Rochester location likely offers a broad selection of pet food catering to different types of animals, including dogs, cats, fish, reptiles, birds, and small animals. Customers can generally expect to find various brands and formulations to meet the specific dietary requirements of their pets. Additionally, the store typically stocks a wide range of pet supplies, including leashes, collars, beds, toys, grooming tools, shampoos, training aids, and habitats for different species.

While specific details about the store's physical environment are not provided in the reviews, Petco stores are generally designed to be large retail spaces organized by pet type, aiming for a convenient shopping experience. However, it is important for potential customers to be aware of the recent negative feedback regarding the grooming services at this Rochester location.

One customer recounts a distressing experience with a grooming appointment for their Bernedoodle. Despite providing specific instructions not to touch the dog's tail, half of it was shaved, and the dog's ears were described as "chopped up." Following the grooming, the dog exhibited unusual behavior, indicating potential discomfort or distress related to the grooming. The customer's attempt to resolve the issue with the store manager, Garrett, was reportedly negative, with the manager being described as "rude" and "extremely unprofessional." Furthermore, the customer stated that their dog was no longer welcome for grooming services at the store, despite the family spending a significant amount on grooming their four Bernedoodles there. The lack of follow-up from district management regarding the incident was also noted as highly unprofessional.

Another review also expresses significant dissatisfaction with the grooming service. The customer reported that their puppy was returned in a condition that did not appear freshly washed and still had eye discharge. Alarmingly, within 24 hours of the grooming, the puppy was covered in what looked like dandruff, a condition the owner had never observed before. This experience led to the reviewer strongly recommending against using the grooming services at this location.

These recent reviews highlight serious concerns regarding the quality and care provided by the grooming services at the Petco in Rochester, MI. While Petco as a chain typically offers grooming as a standard service, the experiences described suggest potential issues with adherence to instructions, the skill of the groomers, and the overall care and well-being of the animals during grooming appointments at this specific location. The unprofessional handling of customer complaints by the management, as reported in one review, is also a significant concern for customer service.

It is important to note that these reviews focus specifically on the grooming services. There is no feedback provided in these reviews regarding the retail environment, the selection of products, or the helpfulness of staff outside of the grooming department and the manager involved in the complaint. Therefore, while potential customers seeking grooming services at this Petco location should be aware of these negative experiences, those looking to purchase food, supplies, or other services may still find what they need at this store.

Promotional information specific to this Rochester Petco location is not mentioned in the provided reviews. Typically, Petco offers various promotions throughout the year, which can include discounts on food, supplies, and services. Local customers are advised to inquire directly with the store about any current promotions or to sign up for Petco's loyalty program or email list to receive updates on deals and events.

In conclusion, the Petco at 2675 S Rochester Rd in Rochester, MI, likely offers a standard range of pet food and supplies expected from a large pet retail chain. However, recent customer reviews contain serious allegations regarding the quality and professionalism of its grooming services, including harm to a pet and unprofessional management response to complaints. Potential customers, especially those considering grooming services for their pets, are strongly advised to take these experiences into account and perhaps seek further information or consider alternative options. For those interested in purchasing retail items, it would be prudent to visit the store and assess the environment and staff independently. As with any retail location, it is always a good idea to inquire about current promotions directly with the store.