Petco

I wish I could give a lower number. I drive from Rexburg, and due to road construction delays, I got to my appointment at 12:51. My appointment was 12:45. I waited while another got her paperwork, and another woman talked on the phone. At approximately 1:00, the woman on the phone after doing something else asked if I'd been helped. I said no. She proceeded to look up my appointment. After all of this, she said I was late and didn't know if I could complete my appointment. I explained I had been waiting for some time I asked what time it was. It was 1:10. Her and the groomer decided I could but I couldn't return until 5:30. She told me that HufflePuff was extremely matted. I said this is a long-haired dog, show me where she is matted. She said, "Oh yes, she is extremely matted." See, you can't even see her skin. She might have had some matting by her ears, but I couldn't feel any matting elsewhere. I felt uneasy when she grabbed the dogs leash and I wondered how this appointment would turn out. It was made clear to me when I returned at 5:30. First, I don't appreciate being reprimanded for something that was clearly not my fault. Second, Shawna has done HufflePuff twice since I rescued her and always did a great job. HufflePuff is a 12 year old dog. The first picture is Huffy after Shawna groomed her. The 2nd picture is the dog I got back today, who had been shaved down to her bare skin. The groomer asked me if I wanted to leave a tip! I didn't even recognize my dog!! Unless Shawna can groom my dogs, I will never come back. Why would you do this to her and expect a tip? Do you even like dogs? This cost me 88.00 dollars!

I have always been a huge fan of Petco. They've always had much affordable prices for reptile care, and I have always found their employees to be professional as well as open to conversation. That applies to this location as well. I visited on November 18th after picking up my crestie from the vet that passed days ago. The crestie was having an autopsy, and so we were taking her back after results since I do skeleton keeping. Of course, that meant I had one less gecko and was already wanting to get another to fill that empth cage that was in my room. Realizing that Petco reopened across the vet I go to, I asked to make a stop since I haven't seen a Petco in a long time. As we enter, immediately there is a Leachie front and center of all the reptiles, and back at home my family and I were literally discussing a Leachie as a new option, even if they do get expensive. Then, the guy who orders the reptiles (I am so sorry I forgot his name) came up and was asking if we needed anything, and we told him our whole situation. He was kind enough to even let me hold the guy as we talked even though it was just a 4 ½ month old baby. Most pet stores I've been to before rarely allow people to hold baby reptiles, especially geckos, so it was nice to see that this guy trusted my former experience and it was super refreshing to feel. We continued to talk and he let us know that we there would be a 50% off all reptiles for Black Friday, and he would give us some time to think since the Leachie was $1,000. My family and I discuss for a bit, and he comes back to check on us to ask if we were interested. We admitted that we were definitely interested although it was just the price, so he offered to give us the half off on that day if we wanted to pay for the Leachie right now. That sealed the deal for us! We put the gecko in a travel container (gecko proceeded to poop everywhere and had to switch travel containers😭) and we paid the $500 as quick as we could hahahah I am so incredibly happy to have a new lil guy and he has been nothing but sweet and chaotic. Still a sweetheart regardless. Welcome to the family Okenite! Update! He's doing wonderful, he's been eating well and has been just a fun little guy to watch. Sometimes he'll whistle and bark throughout the night which is super awesome to catch. Very happy with this little dude, I plan on bringing him back to show staff his size when he gets bigger. ❤️

We used to come here for all of our fish and fish needs here. It really was the best place in idaho falls to not only get fish supply's, but any animal suff. There tanks uses to be so clean and stocked with a huge variety of quality fish. These last like 10 or 11 months it's just been going completely downhill. We walked in there today to get some loaches to add to our 30 gal tank at home. Needless to say definitely will not be going there anymore as there tanks are so filthy, so many dead fish floating around, the place is a complete mess. There was 3 out of the 4 geckos are dead in there cage as well. Corporate really needs to come fix there branch.

The atmosphere here is very great. You can tell that the store has been recently updated and it has a very nice inside and very modern. However, the store does have a smell of animal to it. PetSmart does not have the same smell as Petco does. They do have services such as self services dog wash station, grooming, vet, and training.

It's a conveniently located pet store if you know what you want and don't require customer service. It takes a while for help in the fish department. Same goes for checking out of the store. My patience is tested with each visit but I keep going back because they usually have what I need. The store is generally clean and put together however the front where you check out is quite cluttered and serves as a holding tank. Nice selection of beta fish. I have found beautiful ones there.