Petco

You know, it's generally not bad. It feels a bit cluttered when they have stock sitting out blocking aisles, but it isn't a disorganized mess. People actually ask if you need help and seel to know what they are talking about. Register people are generally friendly. Overall, it was a good experience. What prohibits 5 stars is the same thing I see at so many chain pet shops: fish tank issues. I can't buy fish here. They do offer some sort of guarantee, I believe, but check with the team to be sure. Also, never buy a fish from a tank with a dead fish in it. Live pets are getting pricey, but I don't believe that's the retailer's fault.

If I could give a negative star rating, I would. After happily shopping at this Petco for the past 14 years, I recently had the worst experience ever. As a 25+ year aquarium hobbyist with over four tanks at home, including a 220-gallon Discus tank, I often make large purchases of fish. On January 9, 2025, I attempted to return fish that didn't survive, well within Petco's 30-day policy. However, the store leader, Megan, refused to accept my return due to the large number of fish. She also informed me that I was no longer allowed to buy any fish from them moving forward. Not only did she refuse to sell me any fish, but she also denied my return of a previous purchase, which was well within the company's return policy. Since this incident, I have learned that Megan made a note on my Vital Care account, instructing employees not to allow me to purchase anything in the store. I have since called Petco corporate with Complaint #10487318. In all my years of shopping here, I have never experienced such treatment from any associate at this store.

Curbside pick up sucks. The first time I use curbside pick up, I sit there after pressing the “I’m here” button and NO ONE comes out. Finally when I get up to see what the hold up is they tell me if I park in the curb they can help put the items in my car, ummm??? Was anyone going to tell me I ask and she said I have to call?? CALL? How was I supposed to know when these were my only instructions. I clicked the I’m here button- no where does it say to call the store or park literally near the curb where might I add impedes traffic. If the workers aren’t allowed to cross to get to the cars (which is not that far from the store) then why is this an option? Not the lady’s fault I understand but I do wish this was communicated to me before I just sat there.

Had to go to the bathroom with such urgency that it was no toilet line those in any of the three stars the toilet itself look like it needs to be cleaned excessively and never was cleaned the last time. The sink itself has so much hair and cracks they just need to renovate the whole bathroom. There were no paper towels to wipe your hands when you come out of the bathroom there a water fountains and they look so old and dirty. Did anybody ever wipe them off.

Returned a bag of dog food ordered by my husband in error. Was not needed. Was returned w/o any problems for online refund at Golden Ring/MD store. Store clerk was very efficient & respectful.