Petco

I just want to give a huge shoutout to this location! Every time I call with a question, they answer with such helpfulness and enthusiasm, which I know isn’t always easy when dealing with difficult customers. I believe there’s an employee whose name starts with an M (though I could be mistaken, she also might be the manager?), and she has always gone above and beyond to make sure I’m taken care of. The staff at this Petco is truly fantastic!

Scheduled two of my dogs here to get groomed for 2 pm. He calls me at 9 am and left a message asking me to come in earlier or at noon. So I accommodate it because online “double booked him” even when I put any groomer. I felt bad because maybe it was a glitch with the scheduling. When I got there around noon he was unsure if he could groom both of my dogs. They’re like 9lbs. So I decided to just have one and plan the other next time. This place didn’t seem busy compared to other locations. No call for like 3.5 hours. I showed up and my dog was already “finished.” Well, her hair wasn’t even tied up. They said it was a new policy about top knots. Okay, that’s fine. Went home and saw her ears were NOT cleaned. So I took her to the vet because I thought she had an infection. IF he had truly cleaned it he would’ve noticed and told me, right? I called the place and supposedly he’s the manager. I left a message with one of the staff. He never called back to apologize. Sigh. Okay. Well, tell me why one week later my baby smells and definitely needs her glands expressed. Oh yeah I am really upset.

The young employees in grooming are nice but this is the second time we have gone and taken our dog to come home with an “upgraded” bill. This time they added $30 when my daughter brought the dog after I already made and appointment and specified what I wanted. They “up sold” her the holiday package which is basically an upgraded shampoo - really? They did her nails and washed her and combed her for 112$. The last time it was close to $200 for a cut because of added charges. This is why I started taking her elsewhere for cuts but thought I’d try just the wash which was supposed to be $57 plus a fee they charge because the company is scamming. Not cool. Same experience. Manipulated my kids into something my dog didn’t need and already included in the wash. I called to speak to the manager who explained it away rudely and didn’t offer to make it right. There are too many places to take your dog for grooming for half the price to choose this one. The wash package is $57 for my dog and after upgrade and fees and tips due to employees not making enough hourly - $112. Sooo basically double priced the charge. The young employees are nice and deserve better.

I can't say enough wonderful things about Jasmine's grooming and care for my dog, Georgia. Jasmine's attention to detail and gentle approach made the entire experience stress-free for Georgia. She came home looking fantastic—her coat was so soft and well-trimmed. I highly recommend her for anyone looking for top-notch grooming services!

Petco provided a great shopping experience. The store was clean, and the staff was super friendly. We found everything we needed for the wild rabbits outside without any trouble. The selection of products was impressive, and the overall atmosphere was welcoming. We were very pleased with our visit and will definitely return for future pet supplies.