4.0

Placed an online order which was fulfilled right away for pickup. Showed up before 8:30 to the doors already being locked with employees inside. No hours shown on the door as they were taken down. Called the store multiple times to check if I can just pick up my pet food that was already paid for, the staff let it ring non-step every time. Online hours show until 9:00pm but clearly they’re locking doors way before that. Called a different location that stated all stores in Albuquerque should have the same hours til 9:00pm & recommended to reach out to corporate. Finally around 8:45pm, two girls were leaving the location & locking up completely. I asked what time they closed & was ignored. Asked once again & was replied rudely with “we closed at 8:30”, explained to them that I had a pickup that stated it was ready & online it stated they’re open till 9:00pm & the girl shrugged and continued to walk away. Asked what time they opened in the AM and for their names & they ignored and proceeded to leave. Corporate should definitely look into why the stores closing 30min - hour + every day. All the recent reviews seem to be stating the same thing.

J M
  • Overview
  • (505) 898-2450
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Welcome to Petco

For pet parents across the Land of Enchantment, finding a reliable and well-stocked pet store is essential to ensuring the health and happiness of their beloved animal companions. In Albuquerque, New Mexico, Petco, located at 3601 Old Airport Rd NW #c, stands as a prominent option for residents seeking a wide array of pet supplies, food, and various services. While a national chain, this particular location serves the local community, striving to be a convenient and comprehensive resource for everything from daily pet care essentials to specialized products for unique pets.

New Mexicans, known for their love of family and community, often extend that affection to their pets, whether they’re adventurous dogs ready for a hike in the Sandia Mountains, curious cats enjoying a sunny windowsill, or vibrant fish adding life to a home aquarium. Petco aims to cater to this diverse range of pet ownership, offering a vast inventory designed to meet the needs of different species and breeds. From premium dog and cat food brands to an impressive selection of aquatic supplies, the store endeavors to be a one-stop shop for local pet parents.

One of the key draws of a larger chain like Petco is the breadth of products it can offer. Unlike smaller, independent stores that might specialize, Petco strives to have a comprehensive selection, which can be incredibly convenient for busy Albuquerque families. Whether you’re restocking on your pet’s favorite kibble, searching for a new toy, or exploring options for a new aquatic friend, the extensive aisles typically offer numerous choices, allowing pet owners to find exactly what they need without multiple trips.

However, like any large retail establishment, customer experiences can vary. Recent feedback from local users highlights both the potential for excellent product availability and knowledgeable staff, as well as occasional challenges, particularly concerning store hours and customer service consistency. While some praise the helpfulness of specific employees who offer "great tips and advice" for new pet acquisitions, others have expressed frustration over discrepancies between advertised and actual closing times, leading to inconveniences for online order pickups. These insights underscore the importance of understanding what to expect when visiting this particular Petco location.

This article will delve into the specifics of Petco on Old Airport Road NW in Albuquerque, providing New Mexico residents with a detailed overview. We’ll cover its location and accessibility, the extensive range of services and products typically offered, key features and potential highlights, information on promotions, and crucial contact details. By presenting a balanced perspective based on available public data, our aim is to help local pet owners make informed decisions about where to find the best care and supplies for their cherished companions in the Land of Enchantment.

Location and Accessibility

The Petco store in question is conveniently located at 3601 Old Airport Rd NW #c, Albuquerque, NM 87114, USA. This address places it within a well-established commercial area in Northwest Albuquerque, making it readily accessible for residents living in various parts of the city, particularly those in the rapidly growing West Side. Old Airport Road NW is a significant thoroughfare, connecting to other major roads and allowing for relatively easy navigation.

Its placement within a shopping plaza or complex often means ample parking is available, which is a key convenience for pet owners purchasing bulky items like large bags of pet food or crates. The area is generally car-dependent, and for most Albuquerque residents, driving to this location will be the primary mode of transport. While public transportation options via ABQ RIDE might exist in the vicinity, direct routes to this specific shopping center would need to be verified with the local transit authority for precise planning.

The 87114 zip code covers a wide and populous residential area, ensuring that Petco is strategically positioned to serve a large customer base. Its accessibility from nearby residential neighborhoods and main roads contributes to its role as a convenient, local go-to for pet supplies and services for many New Mexico families.

Services Offered

Petco, as a large national retailer, typically offers a comprehensive range of products and services designed to meet diverse pet care needs. While specific services can vary by location, the Petco at 3601 Old Airport Rd NW #c in Albuquerque would generally provide the following:

  • Wide Selection of Pet Food: This includes various brands of dog food, cat food, and specialized diets for other pets like fish, birds, small animals, and reptiles. Options often range from dry kibble and wet food to raw and fresh diets.
  • Pet Supplies: A vast array of essentials such as leashes, collars, beds, crates, carriers, litter boxes, aquariums, habitats, and cleaning supplies.
  • Toys and Treats: A large variety of toys for all types of pets, as well as an extensive selection of treats, chews, and dental products.
  • Fish and Aquatic Supplies: Comprehensive offerings for freshwater and saltwater aquariums, including tanks, filters, heaters, decor, food, and live fish (e.g., Betta fish, as mentioned in customer reviews, and other common species).
  • Small Animal and Reptile Supplies: Food, bedding, cages, and accessories for hamsters, guinea pigs, rabbits, birds, lizards, snakes, and more.
  • Live Animals: The store often sells common small animals, birds, and fish, including a variety of Betta fish, as highlighted by customer experience.
  • Grooming Services: Many Petco locations offer full-service grooming for dogs and cats, which typically includes baths, haircuts, nail trims, and other pampering services. It is advisable to confirm availability and book appointments.
  • Vet Services (Vetco): Some Petco stores host Vetco clinics for vaccinations, microchipping, and basic wellness exams. Check with this specific location for their Vetco schedule and offerings.
  • Dog Training Classes: Various levels of dog obedience and behavior training classes, often taught by certified trainers, are frequently available.
  • Adoption Events: Petco often partners with local animal shelters and rescue organizations to host adoption events, facilitating forever homes for pets in need.
  • Online Order Pickup: As evidenced by customer reviews, the store supports online orders for in-store pickup, offering convenience for pre-paid items.
Features / Highlights

Petco, including its Albuquerque location on Old Airport Road NW, has several features and highlights that are typically attractive to pet owners, alongside some aspects mentioned in recent reviews:

  • Extensive Product Variety: A key highlight is the sheer breadth of products available under one roof, from specialized diets to diverse toy selections and comprehensive supplies for various types of pets, including a good selection of fish and aquatic decor.
  • Convenience of Online Order Pickup: For busy locals, the ability to place an order online and pick it up in-store is a significant convenience, allowing for quick retrieval of essential items.
  • Availability of Live Animals: The presence of live animals, particularly the range of Betta fish and their accessories, is a notable feature for those looking to add a new companion to their family.
  • Potential for Knowledgeable Staff: As highlighted by a positive customer review, there is the potential to encounter "great tips and advice" from knowledgeable employees, which can be invaluable for new pet owners or those seeking specific guidance.
  • Comprehensive Pet Solutions: Beyond just products, the potential for in-store grooming, vet services (Vetco), and dog training classes means Petco aims to be a holistic resource for pet care, reducing the need to visit multiple locations for different needs.
  • Loyalty Programs: Petco typically offers loyalty programs (like Petco Love Rewards) that allow customers to earn points on purchases and access exclusive discounts, providing long-term value.

However, it is also important to acknowledge potential areas highlighted by recent customer feedback, which include:

  • Inconsistent Store Hours/Customer Service: Some reviews indicate issues with published closing times not being adhered to, and instances of unhelpful or rude staff during these discrepancies. This suggests a need for corporate oversight and improved local staff training to ensure a consistent and positive customer experience.
  • Perceived Higher Pricing: One customer mentioned finding similar supplies cheaper elsewhere (e.g., Walmart), indicating that while Petco offers quality and variety, its pricing might be perceived as higher by some budget-conscious shoppers.
Promotions or Special Offers

Petco, as a large retail chain, regularly runs a variety of promotions and special offers designed to attract and retain customers. These can vary weekly or monthly, and locals in Albuquerque should keep an eye out for them. Here are some typical promotions you might find:

  • Weekly Ad Deals: Petco frequently publishes a weekly ad featuring discounts on specific pet food brands, treats, toys, and supplies. These are usually available online and in-store.
  • Pals Rewards Program: Joining the free Pals Rewards program (or Petco Love Rewards) is a primary way to access ongoing savings. Members earn points on every purchase, which can be redeemed for future discounts. They also receive exclusive member-only offers and personalized coupons.
  • Buy One, Get One (BOGO) Offers: Common on treats, toys, or specific types of pet food.
  • Seasonal Sales: Look for significant discounts around holidays (e.g., Black Friday, Cyber Monday, Christmas) and seasonal events (e.g., summer essentials, back-to-school pet supplies).
  • Online-Only Deals: Petco often has promotions exclusive to their website, sometimes including free shipping on larger orders or special discounts for online pickup.
  • New Customer/Sign-Up Bonuses: Occasionally, there are introductory offers for signing up for email newsletters or the Pals Rewards program.
  • Grooming and Training Packages: Discounts might be available when booking multiple grooming sessions or signing up for a series of training classes.

To ensure you're aware of the most current promotions available at the Albuquerque Petco on Old Airport Road NW, it is always best to check their official website, sign up for their email list, or inquire directly at the store during your visit.

Contact Information

For pet parents in Albuquerque, New Mexico, who wish to contact Petco on Old Airport Road NW, here is the essential information:

Address: 3601 Old Airport Rd NW #c, Albuquerque, NM 87114, USA

Phone: (505) 898-2450

Mobile Phone: +1 505-898-2450

While the provided phone numbers can be used for general inquiries, confirming current store hours, or checking product availability, it's worth noting the customer feedback regarding potential inconsistencies in closing times. For time-sensitive matters, especially online order pickups late in the evening, it is always recommended to call ahead to ensure staff availability and confirmed hours. For more complex issues or to provide feedback beyond the local store level, Petco's corporate customer service line or website contact forms would be the appropriate channels.

Conclusion: Why this place is suitable for locals

For New Mexicans, especially those residing in Albuquerque, the Petco on 3601 Old Airport Rd NW #c serves as a highly suitable and often essential resource for their pet care needs. Despite some noted customer service inconsistencies, its overall value proposition makes it a go-to destination for many local pet parents.

Firstly, the sheer convenience and breadth of offerings are a significant advantage for busy Albuquerque families. Having a single location where one can find a vast array of pet food brands, diverse supplies for various animals (from dogs and cats to fish and reptiles), and even live animals like Betta fish, streamlines the pet care routine. This comprehensive selection means less time driving to multiple specialty stores and more time enjoying the unique landscapes of New Mexico with their furry, feathered, or scaled companions.

Secondly, the potential for expert advice from knowledgeable staff, as highlighted by positive customer experiences, adds considerable value. For new pet owners, or those facing specific challenges with their animal's diet or behavior, receiving guidance from an engaged employee can be incredibly helpful. This personal touch, when present, transforms a standard retail transaction into a more supportive and informative interaction, which is highly appreciated by locals who value community and helpfulness.

Furthermore, Petco's commitment to offering various in-store services, such as grooming, vet clinics (Vetco), and dog training, provides a holistic approach to pet wellness that is accessible right here in Albuquerque. This integration of services under one roof simplifies pet care management for local residents, from routine check-ups and vaccinations to behavioral training and pampering. These services, combined with product offerings, position Petco as a comprehensive pet health and lifestyle hub for the community.

Finally, as a major retailer, Petco frequently offers promotions and its Pals Rewards program, allowing New Mexico customers to save on their regular pet purchases. For budget-conscious families, these ongoing discounts and loyalty benefits can make quality pet care more affordable and sustainable in the long run. While direct interaction with staff regarding specific hours may require diligence, the fundamental services and product availability at this Petco location undoubtedly make it a valuable and convenient resource for maintaining the health and happiness of pets across Albuquerque and beyond.

Petco Photos

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Petco Location

3601 Old Airport Rd NW #c, Albuquerque, NM 87114, USA

Reviews

Placed an online order which was fulfilled right away for pickup. Showed up before 8:30 to the doors already being locked with employees inside. No hours shown on the door as they were taken down. Called the store multiple times to check if I can just pick up my pet food that was already paid for, the staff let it ring non-step every time. Online hours show until 9:00pm but clearly they’re locking doors way before that. Called a different location that stated all stores in Albuquerque should have the same hours til 9:00pm & recommended to reach out to corporate. Finally around 8:45pm, two girls were leaving the location & locking up completely. I asked what time they closed & was ignored. Asked once again & was replied rudely with “we closed at 8:30”, explained to them that I had a pickup that stated it was ready & online it stated they’re open till 9:00pm & the girl shrugged and continued to walk away. Asked what time they opened in the AM and for their names & they ignored and proceeded to leave. Corporate should definitely look into why the stores closing 30min - hour + every day. All the recent reviews seem to be stating the same thing.

May 30, 2025 · J M

On Friday I got my first ever Mermaid Betta Fish and I am so pleased with the customer service I received while I was window shopping. I grew up with fish and I missed having one so I decided to give and see what the store had to offer. A young gentlemen with red wavy hair assisted me and gave me great tips and advice on things I should purchase. I ended up getting all my supplies from Walmart cuz I'm ngl Petco is on the pricey side for me. But I am so pleased with the girl I got. I named her Ariel on the account that she is a mermaid betta fish. She is absolutely a dream and while I did want the Male more at first I'm glad I went with her. She is absolutely gorgeous and loves all the decor I got for her. And now my brother is jealous and wants one of his own in his room. He even cleared some space on his nightstand to get the same tank as me. Sorry not sorry mom that ur abt to spend $70-$90 on a fish and supplies 😂 my 20th birthday is tmrrw and this was an early birthday present to myself and I could not be happier. Just know Ariel is being well taken care of and my family absolutely adores her, they keep on coming to my room to see her and even my mom will talk to her 😂.

Apr 14, 2025 · Layla Morford

I've been coming to this Petco for awhile and I've never had an issue with being closed during business hours until today. According to your Google maps hours they say they are open until 9pm on Saturdays but I'm here at 9:30pm and parking is empty and doors are locked. No hours posted on the door either. Maybe update your hours so customers aren't wasting their time.

Feb 16, 2025 · VidaDeMikey

Pretty solid store and normally have no problems. No hours are posted on the front of the store. Online it says they're open until 9 but when I arrived at 8:11 p.m. the doors were locked and the staff was mopping. I planned my visit based upon their online information and now I can't buy dog food. I feel like the information should be accurate.

May 28, 2025 · MM Taylor

Petco alwayz has good music jammin. Helpful, kind n courteous staff! Everything is clearly labeled n there's even a good flow of the interior of the store!! Pets ARE alwayz allowed as long as leashed if walking or remaining in ur cart!! I also love the up front sale bins, they get me everytime! They also sell live cat grass n catnip up front as well!!

Apr 27, 2025 · Purple Z

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