Petco

Vetco definitely made me and stormy's first vet visit a pleasant one. Everyone was so nice and patient; explaining everything to me about my new kitten. Edgar was very knowledgeable and friendly. Stormy absolutely adored him and the treats. Lol.

I never imagined that buying a hamster would be such a serious process! Our whole family went to pick out the first pet for our 7-year-old daughter. After choosing little Pam-Pam, the store consultant carefully explained how to take care of her, then spoke with Yeva to make sure we weren’t just getting another toy for a child but a living being, and that she understood the responsibility that comes with it. They also asked for our contact information. We loved the experience, the hamster is doing great, and everyone is happy!

I liked this store until I saw how they sell their beta fish. I mean it’s so barbaric, fish or not, these little creatures don’t deserve to be kept in these tiny plastic containers for their short lives that are being made even shorter by not having proper care. To have two dead sitting on the shelf for sale and numerous others that are floating and dying. I won’t be coming here anymore, I’ll get my animals supplies elsewhere. Do better.

The Glendale location called to cancel my grooming appointment 3 hours before appointment time and offered no solutions just a rude attitude from the manager. The groomer I booked left sick and the others were fully booked today, which I understand, but didn’t bother to check surrounding stores to see if they could move the appointment there or any type of resolution to the inconvenience. I’m going out to town so I can’t just go a couple days later. Very much a “not my problem” attitude from them as they told me to go rebook myself. I’ve been many times before as I like a specific groomer there but I’ll never be back. She’s better off starting her own business.

Went here to check out the aquatics department and see what kind of freshwater fish were available as I'm new to the hobby and find all of this really fun and exciting. Was really impressed with the quality of this store at first! But upon finding the fish that I wanted, we (myself and my partner) asked Natalie (the manager on duty) if someone was available to get the fish for us. She looked at both of us (two gay men) and said, "The person who works in this department went home sick." My partner said, "Are you able to get the fish for us?" And she said, "No." My partner said, "So we're just not able to get any fish? I used to work as an aquatics specialist... I could even get them myself." And she said, "No. You'll have to come back some other time." My partner said, "I've never experienced this before. So you're saying that you're refusing to get the fish for us? We're paying customers..." And Natalie looked at us, shrugged her shoulders, and said, "Sorry." And walked away. We both then went to the cashiers and asked to speak to the manager. It was at this point that we were informed that Natalie WAS the manager and that she was the only one in the store, at the time, who was properly qualified to get fish for customers. I used to work customer service. I understand if she was busy and am totally sympathetic! But not once did she say that she was busy or with another customer. She just flat out refused to help us. Her lackadaisical, unfriendly, and (possibly) homophobic attitude turned a positive experience into a negative experience. The only reason I'm not giving one star is due to Melanie and the other cashiers/store associates on duty at that time. They were all so kind to us and apologetic over the entire situation. In any event, Natalie's behavior has ensured that we will not be back.