Petco

I had my husky groomed by Caroline at the Petco on Garland Road. We are just gotten him from the pound, and he was pretty shaggy. She did a beautiful job, calming out his undercoat and getting rid of whatever matting there was. He looks like a brand new show dog now. Thank you, Caroline.

I want to preface this review is a little late. I've had some other things going on so I'm not sure if anything has changed in the grooming department but I'll attempt to keep this short, but detailed. I took my pup here a few months ago for a grooming and was told I could bring her in that day around 10:30am. I live a little far so I told them I'd be a little late and I dropped her off around 10:45am. The first issue I had with the groomer was the sheer lack of communication. Essentially, per the groomers a number of events could have happened to cause a delay in my pup's grooming, but had someone informed me she would just be caged in a kennel in the back and no one would check on her for hours until around 1:00 / 2:00pm I would have said no thank you. The groomer called in an absolute panic around 3:30-4pm, essentially saying she could not finish my pup's grooming because she feared for my pup's safety because she's super energetic and reactive. I showed up to pick up my babygirl and her hair was cut everywhere but her head, but there were patchy areas that were cut a little too close for comfort. My puppy was noticeably anxious and ready to go and as soon as I picked her up I noticed a sizeable scrape on her nose. When I asked what happened all the groomers were shocked like this was new information and started making up different potential scenarios for how my puppy got injured. My confusion...why did nobody know? 1) I prefaced on the phone and at drop multiple times she is a puppy and she is very anxious and she has separation anxiety that we're working on so kenneling her for hours with no one checking on her is crazy to me. If you didn't believe you could do the service I would have appreciated that candor and taken her elsewhere. (I eventually did have to take her somewhere else a few days later because she was partially groomed.) 2) My puppy had been to the groomers a few times before that, twice was at a Petco location out of town and once with a Petsmart, and no one else had the same issue this groomer had with her. On another note, my puppy has not had the same reaction she had at this Petco with any other Petco or PetSmart. She was visibly upset when I got her. 3) If you have to bring your puppy here for a grooming and you know they are high energy or high anxiety, apparently Petco has a service where you can pay extra to ensure your dog gets groomed in a timely manner and won't keep getting pushed back. (Found this out from the manager AFTER this incident.) 4) if the above describes your dog and you NEED to go here, I suggest trying to book with the head groomer. The one who did my pup's grooming was younger and, I am assuming from the panic in her voice when she called and the reaction to an energetic puppy, probably less experienced. I will say management here definitely was on the ball, at least while I was there. She found a medication for the scrape on my pup's nose, showed compassion for my upset puppy, and helped deescalate a situation that was definitely on the rise because no groomer involved showed a hint of accountability nor empathy for anything, but specifically for her being injured while in their care. I will say the groomers believe she scraped her nose on the kennel trying to get out...that story doesn't track with me because I have camera footage of my puppy, prior to this incident, in her crate attempting to nudge her way out aggressively for hours, while I wasn't home, and she never injured herself in the past. Everytime I look at her, I see that scrape and it reminds me all over again about the mistake I made bringing her here and I hope this helps anyone with energetic, super friendly, and/or anxious dogs to make a better informed decision for where to get them groomed. For reference, I included a pic of her with her toy before her grooming, one of her in her carrier right after I picked her up, and one of her recently in her hoodie after months of the scrape healing and still spraying the medicine on it.

Caroline has been grooming my pup for over a year now. Stan’s an anxious boy, and he seriously loves her!! She does such a great job cleaning him up and caring for him each and every time! Highly recommend this location and Caroline!

This grooming salon is literally a hidden gem. I've worked with three different groomers and have had an amazing experience with every single one. Ahlexia, Arleth, and Rachel have all been wonderful with my doggy. He has never looked or smelled better. Every time he comes, he RUNS to the grooming salon door, and he's never upset when he's home like in the past. Thor is a difficult and large sheepadoodle but they have made us lifetime customers with their positive sweet attitudes. Not to mention their salon always smells good and is so clean. Thank you for making my boy feel safe again.

We take our beloved Yorkie Poo to be groomed at this location and I have to say they offer top notch service. Their attention to detail, patience, and kindness make them a unique grooming experience. I never feel like a customer, I feel as if they’re part of our extended family. We leave our baby there knowing she’ll be in good care, and we’ll return with her looking her best. I recommend them to all my friends and family, if you want exquisite service this is the location to visit!