Petco

The lady at the register was so friendly she even asked if I had the app which I did and showed me how to get a coupon so I would get more points on my beta fish and tank and the supplies I got. People like her is why I always go shop at this petco for all my Yorkie snd my Morkies and now my new beta fish’s needs.

Very upset with information given by Female attendant on Sunday Morning around 11am. I requested assistance with purchasing a fish, she was the only 1 of the three to step forward, Since all 3 were too busy in their own conversation to notice that we were adamantly looking at all of the fish trying to decide what was our best option for Freshwater tank. We were first time Betta Family attempting to buy all new and start from scratch. We were told to use distilled water and water conditioner then wait 3 days to put betta in our brand new tank (purchased elsewhere). From further research and dedication to learning we were informed all of this information was WRONG. We were willing and able to purchase everything for proper new tank owners and this lady missed a very good sale. Disappointed in her terrible customer service and misinformation. Will not be going back to Charleston PetCo for future purchases. Hopefully our Betta survives and we do not need to make an appearance again.

Always helpful and good prices for what they have. They are all very knowledgeable about a bunch of different aminals and reptiles

We came in about 20 minutes before closing. The lady at the front counter was very obviously irritated and walked over and into the back room. We had plans to buy 2 fish and go. We knew what we wanted before we went in. We just needed help. We went the front counter and rang the bell for assistance and then she calls overhead that the store will be closing in 15 minutes from behind the office door. Finally another worker came from the back and was more than happy to help us. Went up front to check out and she slams the office door and told me I was at the wrong register. She mumbled something about the time but couldn’t tell what it was. Had the other man not come from the back it would have made things much slower. With help we were out of there by 8:51, which is 9 minutes before closing. I know it’s inconvenient but we needed what we needed and shouldn’t be made to feel bad about it.

I had gone to four different stores that sold pet products before coming to this place. I have never been inside a Petco before and wasn't sure what to expect. They had a lot of different animals for sale here and they all looked very healthy. Though it's a smaller store compared to some of their competitors, they still had a wide variety of things for pets of all shapes and sizes. I will continue to come to this place for any future needs of my pets.