Petco

They were not busy at all. I seen 2 or 3 employees around the store, yet no one offered assistance even when I had to lift a 40lb bag of cat litter from floor to cart- I'm 63 years old so it's not an easy task any more ! There was very little room to shop with a cart and piles of inventory that needed to be put away. The only good thing was the cashier was very friendly and had answered questions based on her having cats.

I love to shop for my pets at Petco. Livermore Petco has the best staff. Great value and lots of products. I'm always greeted and, at the end of the transaction, thanked for my business.

I come here when ever possible. It's a pet friendly environment which is so important for me. My hat is tipped to an incredible costumer service, All and all it's quality from top to bottom and all around. Good job Petco

I came in today to get a bag of dog food and the associate that helped me at the register went the extra mile to help me get my nutrition rewards from the app by calling the support number for the vital rewards and they were able to give him a code to allow me to use those rewards. Couldn't thank him enough.

I've been going to this location for years and 5 stars for the service and positive attitudes when shopping in store. My review is for a recent repeat delivery of dry dog food I give one star. I've had repeat delivery for a long time, over a year at least, and never ever had an issue. The instructions on the order are clearly stated to "leave at the front door" and that's what they've done. Yesterday, I received a phone call while on the other line. It was Doordash driver Marissa regarding my delivery. She said she was on her way but needed specific instructions where to leave my items and to please call her back. She did not leave a number and the Doordash number I tried to return immediately did not accept calls. Her message said she would be there around 12:29 pm so I started watching for her around 12:26 pm. I saw a car pull up in front of the neighbors house at that time and waited to see if anyone got out and I would greet them. The car stayed parked there until 12:35 pm and then just did a u-turn and pulled away and then immediately received a message my order was undeliverable and being returned to the store. She was literally here, and did not attempt to even knock on my door or call again before leaving. I understand this is a Doordash issue, but I did not order Doordash to deliver my dog food, Petco did. I called Petco as soon as I got the message it was being returned and a nice young man answered. He said it's delivered by Doordash and if I had issues I had to call them myself. Not cool. They arranged the delivery, they should fix the issue. I did call Doordash and as expected, they were confused because they were looking at my personal account, not from Petco. After a long while, they finally tracked the delivery from Petco and then said it had to have a signature because it was alcohol. No, it's dog food. Next response was it needed a signature due to price. Back and forth. Forty minutes later Doordash wants to reschedule but I have to be home to sign. I was late to an appointment and that didn't work. Ridiculous I had to spend 40 min on the phone with Doordash and Petco doesn't follow through to correct and issue themselves. Problem solved - canceled Repeat Delivery and using Amazon that will leave the items at my door. Done with Petco. If a company won't solve their own issues when something goes wrong, I will shop elsewhere.