Petco

Petco, located at 237 Hanbury Rd E #19, Chesapeake, VA 23322, USA, is a prominent and widely recognized establishment within the "Pet Store Near Me" category. As a national chain, this Petco location aims to be a comprehensive resource for pet parents, offering a vast array of products and services for various types of pets. You can reach them via phone at (757) 550-6225 or mobile at +1 757-550-6225.

Petco stores are typically designed to be well-lit, organized, and spacious, providing a comfortable shopping experience for both pets and their owners. You can expect to find aisles stocked with a wide range of products for dogs, cats, fish, reptiles, birds, and small animals. This includes various brands of pet food (dry, wet, raw, specialized diets), treats, toys, bedding, crates, carriers, litter, cleaning supplies, and health supplements. While Petco generally strives for cleanliness and order in its retail spaces and animal habitats, the provided customer reviews for this specific Chesapeake location highlight some challenges in operational efficiency and customer service. One reviewer noted a frustrating experience with an item ringing up at a different price than advertised, with the cashier unwilling to honor the displayed price. Another customer experienced significant issues with online order fulfillment, where items shown as "in stock" were canceled, and instructions for substitute items were overlooked, leading to financial inconvenience and multiple trips to the store. These instances suggest that while the physical environment might be well-maintained, the customer service experience regarding pricing and online order accuracy at this particular location has, at times, fallen short of customer expectations.

The services offered at Petco locations are typically extensive, aiming to cover nearly every aspect of pet care. For the Chesapeake location at 237 Hanbury Rd E #19, based on general Petco offerings, these services likely include:

• Pet Supplies: A wide range of products for dogs, cats, fish, reptiles, birds, and small animals, including food, treats, toys, grooming tools, habitats, and health supplements.
• Grooming Services: Professional grooming for dogs and cats, offering full-service baths, haircuts, nail trimming and buffing, ear cleaning, and gland expression. Petco's grooming salons often provide various packages and a-la-carte services, with pricing typically based on the pet's size and coat condition. They also have a "Self-Serve Dog Wash" area, allowing pet parents to wash their dogs using provided tubs, shampoo, and dryers for a fee.
• Veterinary Services (Vetco): Many Petco locations host Vetco Vaccination Clinics or full-service Vetco Total Care Animal Hospitals. These services can include routine vaccinations, flea, tick, and heartworm prevention, heartworm and tick-borne disease testing, fecal testing, microchipping, and comprehensive nose-to-tail exams. Some Vetco clinics may offer more extensive services like sick care, labs & diagnostics, dermatology, dentistry, spay & neuter, and surgeries. It is advisable to confirm the specific veterinary services available at this Chesapeake location directly.
• Dog Training: Group classes and private lessons for puppies, adult dogs, and specialized training like behavior modification. These programs aim to teach basic obedience, socialization, and address common behavioral issues.
• Pet Adoption Events: Petco does not sell dogs or cats directly. Instead, in partnership with Petco Love (their non-profit foundation) and local animal welfare organizations, they host regular in-store adoption events. For example, the 237 Hanbury Rd E, Chesapeake location is known to host "Sunshine and Second Chances Adoption Event" where adoptable cats and kittens are available. This provides a platform for local shelters and rescues to connect with prospective pet parents.
• Aquatic Services: While not explicitly detailed for this location, many Petco stores offer water testing for aquariums and advice on fish care.

Key features of Petco as a whole include its comprehensive product selection and the convenience of having multiple pet services under one roof. The availability of diverse pet types, including various fish species, small animals, birds, and reptiles (though not dogs and cats for sale), makes it a convenient destination for acquiring new companions and their initial setup. Petco generally emphasizes trained staff who can provide advice on pet care and product recommendations. Their commitment to pet welfare is often highlighted through their partnership with Petco Love, which facilitates thousands of pet adoptions annually. The presence of both a retail store and service centers like grooming and veterinary care streamlines the pet ownership experience for many customers.

However, the provided customer reviews for this specific Petco location highlight some areas where the customer experience may falter. One review details a poor experience with a pricing discrepancy on treats, where the customer felt the cashier was unhelpful and refused to adjust the price despite evidence of a lower displayed price. This points to potential issues with pricing accuracy or staff training in handling such situations, leading to a "Very poor experience." Another review describes significant frustration with online order fulfillment, where items shown as "in stock" were canceled, and substitute item instructions were ignored. This led to financial inconvenience (waiting for a refund) and unnecessary trips to the store. The manager's reported inability to resolve the issue directly for the customer further exacerbates the perception of poor service. These experiences indicate that while Petco aims to be a full-service provider, operational inconsistencies, particularly with online-to-in-store interactions and pricing, can negatively impact customer satisfaction.

In terms of promotional information, Petco frequently runs a variety of sales and offers across its product categories and services. These can include:

• Sales and Discounts: Regular promotions on pet food, treats, toys, and supplies, often advertised through their weekly flyers, website, and in-store signage.
• Repeat Delivery Program: Customers can sign up for recurring deliveries of pet food and supplies, often receiving discounts on their first order (e.g., 35% off) and free standard shipping on subsequent orders.
• Buy Online, Pick Up In-Store Discounts: Petco frequently offers a percentage off (e.g., 10% or 15%) when customers order online and choose to pick up their items in the store. This incentivizes online ordering while driving foot traffic.
• Vital Care Rewards Program: A loyalty program that offers rewards for purchases, often including exclusive discounts, personalized offers, and access to special services or events.
• Grooming Promotions: Seasonal grooming upgrades (e.g., summer packages), "Grooming Happy Hour" discounts during specific weekday hours, or introductory offers for new clients.
• Veterinary Service Offers: Promotions on specific vaccinations (e.g., free heartworm test with purchase of certain preventatives) or discounts on wellness plans at Vetco clinics.

For the most current and specific promotions at the 237 Hanbury Rd E #19, Chesapeake location, it is always recommended for local users to visit the store, check their official website, or contact them directly via phone. While Petco strives to provide a comprehensive and convenient pet care experience, the customer feedback provided suggests that consumers should be mindful of pricing and online order accuracy when interacting with this specific branch.