Petco

Kendra groomed our golden doodle today and he looks great! She groomed him per my instructions and he was relaxed and happy when I picked him up. He also smelled nice. Thank you Kendra.

The employees need to do better with the upkeep of the animals here. When I walk into a Petco or Petsmart store, it would not surprise me to smell the odor of feces, but most of the time it's not even noticeable. When I walked into this location, the odor was quite potent and slaps you across the face. When I came up on the rodent section, I observed that a small enclosure meant for maybe 2-4 rats had 9-10 rats inside, and they had no space for any healthy movement. The running wheel that they supplied is not suitable for the rats this size, and the bedding was very compacted and hasn't been cleaned for who knows how long. The glass, their food, and the whole top layer of the bedding was smeared with feces. There was no mistake that the living conditions for these smart creatures were neglected. I understand that rats might not be some people's favorite animals, and it's one thing to find this at someone's house. But to have a pet store trying to sell these animals as pets by displaying them in this manner is shameful. Please do better for the sake of the animals.

Kendra groomed my baby today, she cut him to the skin under his eyes, and could have damaged his eyes. I have to take him to the doctor. Kendra was rushing after arriving to work a couple of minutes to 9 am. She cut him uneven. She knew you what see did. She rush me after I picked him up. This is the third time she has groomed him

Very bad customer service cashier were in the middle of our transaction phone rings and he forgot abut us...... I told him first finished with us he ignored me and continued talking with someone at the phone

This Petco in Richardson always have the dry dog food I need for my senior dog. It's a very popular brand and food for seniors but I can always count on this store to have it on their shelves. Thank you.