Petco

I go outta my way to shop at this store because I have had great experiences here. The one time I had a minor issue… it was addressed and corrected and I haven’t had an issue since. People are so quick to come on here and leave a terrible review for what they think was a negative experience when they in all honesty don’t get what they want or an employee won’t bend the rules for them. But to actually say outlandish accusations that defame one’s character is dangerous. I hope upper management protects their employees and knows just how caring these people are. It’s sad we live in a world where people can so quickly try to ruin peoples reputations because the employee won’t break the rules and jeopardize their job so they get what they want. I hope karma comes back around swiftly. Keep up the good work guys! And thank you Rob for always going out of your way to check stock in the back or assist us in any way you can. We appreciate you so much!! Rocky our red blooded beardie we bought from you is doing great! And Blu will be in soon for his nail trimming!

9/12/2024 Yesterday afternoon, I bought three saltwater fish called Damselfish. Unfortunately, I did not inspect their physical condition before placing them in the tank. I took some photos of them while still in the bag. Once they were in the tank, I began filming and noticed an issue with one of the new fish. Its tail was broken and discolored, with a red spot on one side. Alarmed, I recognized these as signs of a disease. I already have eight healthy fish in my 40-gallon saltwater tank, so I immediately removed the affected fish and quarantined it. This morning, I called Petco and spoke with Jose, their "aquatic specialist," explaining the situation. The fish is still alive and okay, but I requested an exchange since I don't want this disease to spread to my healthy fish. Jose informed me of their company policy, which does not allow returns or exchanges for saltwater fish. I argued that they sold me a fish with defects and potentially a disease, which could have contaminated my entire tank if I hadn't noticed it in time. I further explained that it had been less than 24 hours since I bought the fish, and it was already nighttime when I discovered the fish's condition. He told me I could bring the fish to the store and donate if I didn't have space for it, but they could not offer an exchange. Lesson learned: I will not trust this particular store with live fish again. They should not be selling fish with diseases. So beware!

I’m giving this rating to bring attention to your third-party adoption service, Paws That Matter, because clearly, they don’t. My daughter and I applied to adopt a kitten almost three weeks ago and never received any response. No acknowledgment, no updates, nothing. This week, we tried again using the new scan code from their Facebook page, yet still no response. Meanwhile, these poor kittens have been sitting in your stores for weeks on end. It’s heartbreaking to see them waiting for homes while applications go ignored. If finding homes for these animals truly mattered, the adoption process would be more responsive and organized. I will update my rating once real changes are made.

WOW!!! I'm a HUGE supporter of this store and it's employees.. I've been shopping here for over 10yrs and also work with the community helping cats and now dogs😊 i recently seen a TERRIBLE REVIEW reg a AMAZING employee named Rob.. This is VERY UPSETTING to see that when people don't get there way...even if what there asking doent make sence they can drag someones name and Character through the mud. This is very upsetting because I know all the workers personally. And they're all amazing so shame on this persand no store is gonna give you an online discount in the store. It says right there online only so to walk into a store and say I want. This discount is completely ridiculous.! !!!!!!

I don’t know if this place is under new management, but the employee Rob was really weird and rude. I showed him as per the petco pals app, I was entitled to 10% off if I purchased $75 or more on my order online and picked up. First he cut me off and said “so what type of discount do you want?” I told him only what I was entitled to. He turned around and only gave me 10% off of one item. I purchased over $100 today, and he STOLE from me by not giving me the promotion I was entitled to. RACIST!!! I will report him to corporate and post about him on social media!