Petco

I absolutely love this pet store. The store is well-organized and clean, with a wide variety of high-quality products. From food and toys to grooming supplies and accessories, they have everything you need. I recently tried Frozen Dog Food for my pup, Hachu and I'm incredibly impressed! The quality of the ingredients is top-notch, and I can tell that my dog is thriving on it. His coat is shinier, his energy levels are higher, and he’s been having fewer digestive issues. I particularly appreciate the variety of flavors and formulas offered by Petco. It's easy to find a diet that suits my dog's specific needs. Plus, the convenience of thawing and serving frozen food is a huge plus. If you're looking for a one-stop-shop for your pet's needs, Petco is a solid choice.

Ladonna did a really good job with bathing and grooming our Yorkie Frankie. I would’ve probably given her a 5 except one of his nails didn’t get trimmed. But overall, we are happy and more importantly Frankie seemed to have a good experience with Ladonna 🙂

If I could give this Petco grooming location less than one star I would. I made appointments for two of my dogs. One at 11 am and one at 12:15pm the same day. They were to have baths, and nail trims. They told my husband they were running 15 minutes late and would call us to let us know when to bring our 12:15 dog in. We expressly told them that our dogs have never been in cages and the 11 am dog has anxiety but they assured my husband that they were taking her right away. At 12:30 p we had still not gotten a call to bring the 12:15 appt dog in, so we brought her in. They had not even started our dog with the 11 am appointment. They let her sit in a cage for two hours without touching her, and never called us to notify us of the delay or try to reschedule us. My husband called me to tell me this (I am recovering from surgery) and I told him to just bring both dogs home. I called the store but couldn’t get the manager on the phone, but left a message. Then I filed a complaint with the corporate office. The girl who was supposed to groom the dogs had told my husband she had finished the nail trims and then would bathe her, but when my husband got the manager involved she then said she was “just finishing the nail trim.” After she had said she would start grooming the dog right away, my husband watched her leave the store to go outside and smoke. We ended up leaving without getting either dog groomed. It is unacceptable that if they are running more than 15 minutes late, they don’t call to notify you. It is unacceptable that they leave an animal in a crate/cage for 2 hours without touching it. It is unacceptable that they are running that late without rescheduling. We were very clear that we didn’t want her crated/ caged for an extended period of time, and she assured us she wouldn’t be. Then she lied to us and did it anyway. She also lied about completing the nail trim. There clearly is a staffing problem if they are booking appointments online and running two hours late. And they are quoting 2-3 hours for a bath? They need to get new staff. Staff that actually cares about customer service, but more importantly that care about the care and comfort of the animals they are serving. It was a big deal for me to even give them a chance to groom my dogs because I normally do all of their grooming. And they failed miserably in every way possible. Hopefully other Petco’s in the area have their acts together because this location should be avoided.

Since when cashiers start asking ID? Now showing id is must to pick up order in this store. You can not prove order is yours and pick up in other ways even with order confirmation numbers and your account. This is terrible if you forgot your id because you have to resturn and bring your id. No any other store asks for id to pickup order, very bad customer experience!

We like how the shopi g center is set up. Take care of your pets the go over to have candy. Yum