4.0

The associate who help us was really nice and knowledgeable about the type of fish we wanted. We wanted the tropical fish. He let us know we did have to get the tank and water ready and wait a week before we could actually put the fish in. Hence why there isn't any fish in the yet. Update: we got the glo fish and 3 snails. My 4 year old is really excited.

LaTashelli
  • Overview
  • (951) 697-8060
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to Petco, located at 2630 Canyon Springs Pkwy in Riverside, California. Based on recent online reviews, customers have reported both positive and significantly negative experiences at this location.

The environment of this Petco in Riverside appears to have mixed aspects. One customer encountered a helpful and knowledgeable associate in the fish department. However, another customer's detailed account describes a highly uncomfortable and accusatory interaction with a cashier, leading to feelings of harassment and humiliation within the store.

At this Petco in Riverside, CA, our services include the sale of live animals, such as tropical and glo fish, as well as pet supplies. One positive interaction involved an associate providing helpful advice on setting up a fish tank and a subsequent successful purchase. In contrast, a severe negative experience involved a customer being wrongly accused of theft by a cashier after using the restroom, despite clear communication of their intent to continue shopping. This incident resulted in the customer feeling discriminated against and ultimately deciding to cease shopping at Petco stores.

A key feature to note about this Petco in Riverside, CA, based on customer feedback, is the stark contrast in customer service experiences. While some associates are reported to be knowledgeable and helpful, there is also a concerning account of a customer being wrongly accused of theft and feeling harassed by a cashier. Potential local users may want to be mindful of this reported negative interaction when considering shopping at this location.

Currently, there is no specific promotional information available for this Petco location. However, the contrasting customer experiences, ranging from helpful assistance in the fish department to a serious accusation of theft and feelings of discrimination, are important factors for local users in Riverside, CA, to consider when choosing a pet store for their needs.

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Petco Location

Petco

2630 Canyon Springs Pkwy, Riverside, CA 92507, USA

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Reviews

The associate who help us was really nice and knowledgeable about the type of fish we wanted. We wanted the tropical fish. He let us know we did have to get the tank and water ready and wait a week before we could actually put the fish in. Hence why there isn't any fish in the yet. Update: we got the glo fish and 3 snails. My 4 year old is really excited.

May 20, 2023 · LaTashelli

I was accused of stealing. Asked to use the bathroom after I waited in line because I didn't want to jump in front of other customers. Another gentleman walked up to the cashier same time as me and asked for the bathroom key. So he let me go first. I asked if I could leave my basket with him since I'm still shopping and that I don't want to be accused of stealing. I come back hand the key to the gentleman, grabbed my basket, and headed back in the store to continue shopping. That's when I heard "You have to pay for that!" I looked at the cashier and said "yeah I know" and continued walking away in the store. The cashier kept talking saying it looked like I was headed to the door. At this point he should of left me alone. I was already in the store. So I told him I'm not stealing, that I'm still shopping and that is why I left my basket with you when I went to the bathroom...so I wouldn't get accused of stealing. He didn't apologize just kept talking trying to justify his discrimination. At this point I raised my voice and said "I'm not a thief, I wasn't stealing, and how dare you accuse me when I'm in the store and told you I'm still shopping. When I got the rest of my items I spoke to the manager and told her what happened. The cashier was still trying to talk to me saying that he understands what I'm going through and knows where I'm coming from. Did he just gaslight me too? I said no you don't, and to just drop it, basically leave me alone. I had to ask for a discount for being harassed, humiliated, and embarrassed, a meager 15% because that's all they could do. Look, Petco I'm never coming back to shop in your stores, and I told everyone I know and I will continue to do so. That people who look like me are usually stopped, followed, or questioned when shopping in public. The one star is because I had to.

Oct 20, 2024 · Serawynn Luro

Yikes, I came in here and there was a robbery in progress!! Some guy was running out with bags of dog food. The manager noticed and tried chasing him but he was long gone. She said that was the third time he has done this all in one day! Idk maybe move the pallets of dog food away from the front door Petco?? Just a suggestion. Also it seems like inventory at this store is aggressively mediocre.

Apr 30, 2023 · Stephen Wolfstein

I hace been coming to this Petco for grooming services for many, many years. Erica has been grooming by two small dogs and they look great every time! Initially, I was hesitant to entrust my dogs to someone else. My male in particular has anxiety and while they aren't jumping for joy when they realize where they are and I will be leaving them, Erica never disappoints! Recently, Mia had to step in and she also did a great job! Highly recommend!

Jan 04, 2025 · Laura Andrade

Good selection. They run out of Vital dog food [the logs of meat] in the fridge section, but are pretty good at refilling it promptly.

Mar 20, 2025 · George Hernandez

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