Pet World ico

Pet World

Pet Store Near MeMassachusettsMiddlesex CountyNatickWorcester Street

1284 Worcester St, Natick, MA 01760, USA

4.0

My partner and I stopped in yesterday afternoon to inquire about the Kitty City adoption process, and had a great conversation with Debra about what to expect. It's clear the cats are well taken care of and are meticulously matched with the right adopters. The store itself is huge, and all of the volunteers and employees were incredibly nice. Looking forward to many more visits!

Daniel Flynn
  • Overview
  • (508) 653-9221
  • www.petworldnatick.com

Hours

Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM

Pet World Introduce

For pet lovers in Natick, Massachusetts, and the surrounding MetroWest area, Pet World, situated at 1284 Worcester St, presents itself as a noteworthy "Pet Store Near Me" that seemingly goes beyond the traditional retail model. Based on recent customer reviews, Pet World is not only a large store with a wide array of pet-related offerings but also actively involved in pet adoptions, particularly through what they refer to as the "Kitty City" adoption process. The positive feedback emphasizes the care and attention given to the animals, the thoroughness of the adoption procedures, and the exceptional friendliness and helpfulness of the staff and volunteers.

One review details a visit where the customer and their partner inquired about the Kitty City adoption process. They had a "great conversation with Debra" about what to expect, indicating that Pet World takes the time to educate potential adopters about their procedures and the needs of the animals. The reviewer explicitly noted that "It's clear the cats are well taken care of," suggesting a clean and nurturing environment for the animals awaiting adoption. Furthermore, they observed that the cats are "meticulously matched with the right adopters," highlighting a responsible and thoughtful approach to ensuring successful placements. Beyond the adoption process, the reviewer was also impressed by the store itself, describing it as "huge," implying a vast selection of products. They also commended the people working at Pet World, stating that "all of the volunteers and employees were incredibly nice," contributing to a positive and welcoming atmosphere. This positive initial interaction has left the reviewer "Looking forward to many more visits!" indicating a high level of satisfaction and an intention to become a regular customer.

Another customer shares their positive experience specifically with a cat adoption. They recount that "The woman answered all of our questions and gave us plenty of information about the 2 kittens we were adopting." This highlights the staff's commitment to providing comprehensive information to new pet owners, ensuring they are well-prepared for the responsibilities of caring for their new companions. The support extended beyond just answering questions; on the day the kittens were taken home, the staff "went over all the paperwork and explained what it all meant," further demonstrating their dedication to a smooth and transparent adoption process. The reviewer concluded by stating that this thorough and supportive approach "really made the whole experience delightful," emphasizing the positive and memorable nature of their interaction with Pet World.

Based on these reviews, the environment of Pet World in Natick, MA, appears to be spacious ("huge") and well-maintained, fostering a positive atmosphere for both customers and the animals housed there. The specific mention of "Kitty City" suggests a dedicated and caring space for cats awaiting adoption. The clear impression is that the animals, particularly the cats, are "well taken care of," indicating attention to their health, comfort, and overall well-being. The presence of "incredibly nice" volunteers and employees contributes significantly to a welcoming and supportive environment for customers, making the store a pleasant place to visit and interact with staff regarding adoptions or other pet-related needs.

The services offered at Pet World extend beyond traditional retail, encompassing pet adoptions through their "Kitty City" program. This involves a detailed process of matching cats with suitable adopters, providing comprehensive information about the animals, and ensuring all necessary paperwork is thoroughly explained. The staff are knowledgeable and take the time to answer all questions and provide ample information to potential adopters. Given that it is described as a "huge" store, it is highly likely that Pet World also offers a wide range of pet supplies and products for various types of animals. This would typically include pet food, treats, toys, bedding, grooming supplies, health and wellness products, and potentially enclosures and accessories for different species. The presence of volunteers suggests that Pet World may also be involved in or support local animal welfare initiatives beyond their in-store adoptions. The emphasis on well-cared-for animals implies that they likely adhere to high standards of animal welfare within their facility.

Several key features seem to distinguish Pet World. Their active involvement in pet adoptions through "Kitty City" sets them apart from purely retail pet stores, positioning them as a resource for both supplies and finding a new pet. The meticulous approach to matching animals with adopters indicates a commitment to responsible pet placement. The sheer size of the store ("huge") suggests a vast selection of products, potentially catering to a wide variety of pet needs. The consistently praised friendliness and helpfulness of both volunteers and employees create a welcoming and supportive customer experience. The detailed information and thorough explanations provided during the adoption process demonstrate a commitment to educating new pet owners and ensuring successful adoptions. The positive feedback regarding the care of the animals within the store builds trust and confidence in their practices.

While the provided reviews do not explicitly mention specific promotional offers, pet stores often utilize various strategies to attract customers and promote adoptions. Pet World might offer adoption specials, such as reduced adoption fees during certain periods or for specific animals. They may also have loyalty programs for repeat customers purchasing supplies. Given their involvement in adoptions, they might partner with local shelters or rescue organizations for joint promotional events. New customer discounts or bundled packages for new pet owners (including food, litter, and essential supplies) are also common. To learn about any current promotions, the specific animals available for adoption through Kitty City, or the range of products they offer, local residents in Natick are encouraged to visit Pet World directly at 1284 Worcester St or contact them at (508) 653-9221 or +1 508-653-9221.

In conclusion, Pet World in Natick, Massachusetts, appears to be more than just a typical "Pet Store Near Me." The positive customer reviews highlight their significant involvement in pet adoptions through "Kitty City," where cats are well-cared for and thoughtfully matched with new homes. The store itself is described as large, suggesting a wide selection of pet supplies. The consistently praised friendliness and helpfulness of the volunteers and employees contribute to a welcoming and supportive environment. For individuals in the Natick area looking not only for pet supplies but also for the opportunity to adopt a cat, Pet World seems to offer a comprehensive and positive experience.

Pet World Photos

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Pet World Location

Pet World

1284 Worcester St, Natick, MA 01760, USA

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Reviews

My partner and I stopped in yesterday afternoon to inquire about the Kitty City adoption process, and had a great conversation with Debra about what to expect. It's clear the cats are well taken care of and are meticulously matched with the right adopters. The store itself is huge, and all of the volunteers and employees were incredibly nice. Looking forward to many more visits!

Feb 24, 2025 · Daniel Flynn

Had a great experience with cat adoption. The woman answered all of our questions and gave us plenty of information about the 2 kittens we were adopting. The day we took them home she went over all the paperwork and explained what it all meant and really made the whole experience delightful.

Dec 01, 2024 · Lisa Conway

I love the variety of products this store has. So much better than PetSmart or any of the other stores. The staff are also very friendly and helpful. And I love stopping in to say hi to Blue, the owner's blue and gold macaw. He's awesome. They also have cats for adoption.

Feb 17, 2025 · Lindsey Colella

Love the variety of products. Beautiful location. Love that Blue is still around but seems not as social as he was at the other location. Cat habitat is gorgeous. Not pleased with the way we were treated by the person we need to speak to about meeting a cat. Filled out the form handed it to her and were told no. My daughter well into her mid 20’s asked about a cat and was told only serious inquiries and they have to qualify. She asked ok who do I speak to lady said me and turned her back. Mean while others that walked in did the same thing and were allowed to visit. Very rude and acts all high and mighty. We were interested in meeting an adult cat which I’m sure doesn’t happen too often when surrounded by kittens. Visited on 2/21 3pm

Feb 21, 2025 · Carol M. Soucy LeBlanc

I used to love this place! I adopted a kitten and purchased all the food, toys, and litter. I have gotten dog treats for my boss here-greenies! I have purchased bird seed. I also have an 8year old cat and have supported this Business since they were in their old location across the parking lot. Recently, purchased a pet carrier. I asked when buying if I could return it if my cat was too big? They said absolutely and to keep the receipt. Now, I understand it took me a few weeks to get back to do the return and it may have looked like I used it and returned it. But it simply wasn’t the case. In the mean time, I had went online to replace it and found a bigger one, same company, for $37. I just couldn’t get there before they close at 6 to return and purchase a new ones. Anyways… I Put my cat in, she is 7 lbs but long. She didn’t fit, so I returned it. Not realizing it had a few hairs in it, she said “this is dirty, we can’t take it back”. $55 I purchased a toy, the price sticker placed directly on the toy ripped the toy so I returned. The toy was $1.29 for 1 or $6.99 for 4???. Not a big deal but have purchased in the past- cat loves them! Went online to fine more- $6.99 for 24! Same balls. Was slightly annoyed at the price difference but I like supporting small businesses. But also was given attitude about returning it- the sticker they use to price it- was ripping the toy when removing. Ugh. I kept previous balls that this has happened to but they don’t last long. So I decided enough was enough, I was going to return it. While returning, I expressed my frustration and the woman had an attitude. I explained, the person who rang me out said I could see if my 7lb cat would fit in the small sized carrier. She said hold the receipt. I did. But because there was a few cat hairs- I couldn’t. I wanted to purchase a cat tree tower. With this experience, I will not be purchasing the $400 tree. Curious about prices in the exact same tower- I did an online search and found the tree for $185-$220. Again, I like to shop local but this experience makes me want to send my money elsewhere, no issues with returns and no issues with customer service. I asked to speak to a manager and then she said she would do my return. Was she kind about it, not exactly. I’m grateful for the return. But the experience alone was not how I wanted to end my week. With everything going on in the world and the importance of shopping local- these experiences make that hard. My hard earned dollars that I plan to spend in these local small businesses should be appreciated.

Mar 07, 2025 · Erin Grafton Almeida-Luth

Pet Store Near Me