Pet Supplies Plus Lexington

My boyfriend wrote this but it wouldn’t let him post through his account: My girlfriend and I brought our 8 month old Aussie here for the self-serve pet wash. Upon arriving there were 2 employees and a man standing at the register, I began speaking to the cashier about the pet wash so I could get some towels for my dog but the man kept staring at my girlfriend making her uncomfortable enough to leave and walk to another section of the store (she also made it apparent that she was uncomfortable). I asked the cashier for 3 towels because our dog is bigger and the man, who happened to be the manager or owner, took over the conversation immediately and handed me 2 towels while stating that they only give 2 away on weekends because they don’t have enough clean ones. Once I took my dog to the pet wash and began washing him, my girlfriend noticed that they brought out fresh towels from the back. The pet wash was one of the nastiest ones we have seen, I understand that everyone is bringing their pets there but there were gnats constantly flying around biting us and there were bugs all over the floor, not to mention the water had an foul smell. My girlfriend noticed the manager walked by the aisle multiple times and just proceeded watching us for no apparent reason. We finished washing our dog and when I went to grab the towels, I noticed that they were filthy. They were stained, smelly and had hairballs all over them from other animals. They were disgusting. My girlfriend went to ask for cleaner ones but the cashier was very snarky and rude and just said “it’s probably because all of our towels are old”. Old towels I can understand, but hairballs and stains from other animals are unacceptable. She handed her another towel from a bin(that looked just as nasty,if not more) that was just a ragged cloth at that point. We always go to feeders supply on Harrodsburg road(LOVE THEM) but pet supplies is closer so it was more convenient and we thought we should give it a try. I once again, DO NOT RECOMMEND THIS PLACE!!!

Just close this location. Someone was trimming a dog’s nails in the middle of a shopping aisle, employees were no help what so ever, and the place was a wreck. I found a bag of treats my usual pet store doesn’t have so thought I would get them and leave. I walk up to the counter to find this sign so I go to fish and tell them I’m ready and no one comes to the register. After a good five minutes at least of waiting, someone (not either of the two employees in the fish department) comes up there to help. Then the treats aren’t ringing up at the correct price so I had to wait for a price check, as well. Definitely will not be going back.

Well stocked shop. It won't have every single thing you might look for, but it has most everything a pet and their owner could need.

I go here almost 3 times a week and the staff are very friendly. Store is very organized.

Alan helped me in-store with a few questions about my dog and it was just an excellent experience. He was knowledgeable about what I was here for and actually spent time to help me figure out what I needed. Thank you to Alan, and thank you to his boss for hiring him, THANK YOU