Pet Supplies Plus Franconia

Welcome to the local introduction of Pet Supplies Plus Franconia, a pet store situated at 7007 Manchester Blvd, Alexandria, VA 22310, USA. As a part of the "Pet Store Near Me" category, Pet Supplies Plus aims to serve the local community with a variety of pet-related goods and services. You can contact them at (703) 924-7246 or their mobile number, +1 703-924-7246.

Based on recent customer feedback, experiences at Pet Supplies Plus Franconia appear to be mixed, particularly concerning their grooming services. One customer reported significant dissatisfaction with a grooming appointment for their dog. According to this review, the initial customer service interaction was perceived as unenthusiastic. The primary complaint, however, centered on the grooming outcome, specifically the unexpected and extensive shaving of the dog's long, fluffy tail. The customer stated that while a trim was discussed due to potential mats, the groomer implied it would be a minor shortening. The result was a completely shaved tail, drastically altering the dog's appearance. The reviewer explicitly mentioned that the tail was not matted, contradicting the groomer's reasoning, and noted that their previous groomer had never encountered issues with it.

Further examination at home revealed additional concerns for this customer, including a patch of very short fur on the back of the dog's neck/head, described as an abrupt and uneven cut. The grooming of the dog's paws was also described as choppy and unclean. Despite a specific request for the dog's face to be cleaned up to improve visibility around the eyes, the reviewer stated that the facial fur was untouched and looked the same as when the dog was dropped off. This overwhelmingly negative experience led the customer to conclude that the service was not worth any potential cost savings compared to their previous groomer at Olde Town Pet Resort, and they indicated their intention to return there for future grooming needs. The customer also mentioned attaching before and after photos of the tail and a picture of the back of the dog's head to visually document the issues.

In contrast, another customer shared a highly positive experience as a customer of Pet Supplies Plus for over a year. This reviewer expressed strong appreciation for the store and its team, specifically mentioning Lina, Brynn, and Tory as being consistently friendly, knowledgeable, and possessing a positive energy. This suggests that while there may be inconsistencies in service, particularly within the grooming department, other aspects of the store, such as the general staff interaction, are well-received by some customers.

This positive review also highlighted the quality of the products available at Pet Supplies Plus, specifically mentioning their love for the Redford brand. The customer noted a large range of products and prices that are considered competitive compared to other brands. Additionally, they praised the availability of discounts and the benefits of the rewards program, indicating that the store offers value beyond just the initial purchase price. A special acknowledgment was given to Lina for her willingness to answer multiple questions and for her assistance in the customer adding a betta fish to their household. This personal touch and helpfulness from staff members like Lina can contribute significantly to a positive shopping experience and foster customer loyalty.

Considering these two contrasting reviews, local users should be aware of the potential for variability in service quality, especially concerning grooming. The negative grooming experience detailed by one customer raises concerns about the consistency and skill level within that department. It is advisable for pet owners considering grooming services at this location to perhaps inquire about the groomer's experience, request specific styles, and potentially ask for references or to see examples of their work.

On the other hand, the positive feedback regarding the general store environment, the friendliness and knowledge of some staff members (like Lina, Brynn, and Tory), the quality and range of products (including the Redford brand), the competitive pricing, and the availability of discounts and a rewards program are significant advantages. For customers primarily seeking pet supplies, this Pet Supplies Plus location appears to offer a positive shopping experience with helpful staff and potential cost savings.

The mention of a "large range of products" suggests that the store stocks a comprehensive selection of items for various types of pets, including food, treats, toys, bedding, and other essential supplies. The specific mention of the Redford brand indicates that they carry this particular line of pet food and possibly other related products. The "interesting" prices compared to other brands and the availability of "nice discounts" and a "very interesting" rewards program suggest that the store strives to offer competitive value to its customers, which can be a significant draw for budget-conscious pet owners.

While the positive review mentions discounts and a rewards program, it does not provide specific details about current promotions. Local users interested in learning more about these potential benefits should inquire directly with the store at (703) 924-7246 or visit their location at 7007 Manchester Blvd, Alexandria, VA 22310. They may also have information about ongoing sales or special offers in-store or on their website or social media, if available.

In conclusion, Pet Supplies Plus Franconia in Alexandria, VA, offers a range of pet supplies and at least one service (grooming) based on the provided reviews. The experiences shared by customers vary, with one reporting a very negative grooming outcome and another highlighting positive aspects such as friendly and knowledgeable staff, quality products (like Redford), competitive pricing, discounts, and a rewards program. Local users should consider these differing perspectives when deciding whether to utilize the services and purchase products from this "Pet Store Near Me." It may be beneficial to visit the store to assess the environment and perhaps speak with staff members directly, especially if considering grooming services, to ensure it meets their specific needs and expectations.