Pet Supermarket

I just adopted this healthy girl a few days ago. She's taken to her new home very well and is already a love bug! 💚 They have a large selection of bird supplies unlike other local pet stores and the staff is friendly and helpful.

Oh my goodness!! If you know me you know I’m pretty easy to get along with and try to treat others the way I want to be treated. I have always loved Pet Supermarket to buy out pets’ food, supplies, and I love their self bath. HOWEVER, I will never again go to the Pet Supermarket on Pleasantburg. I was headed to the one on Pelham and called to see if their bath was still open, but it was broken. So I called the nearest one which was on Pleasantburg and asked about theirs. The nice man said they were open til 7 as long as I was done by then. Then since I wanted to hurry and get there I asked if they had a restroom because I had 3 little boys that needed to go! The man assured me they do. The boys went in with the dog I brought and asked for the restroom and the man said they couldn’t go alone and then said they didn’t have a public restroom. We have actually used the one there often since we have kids. So I had followed them in and figured they didn’t see me and didn’t want them to go alone. I took them in and as one boy was going out the door and I was still in With another one, the women yelled at the kids and said,”I told you we don’t have a public restroom!” I came out and told her we’ve always used it there and they were labeled “MEN” and “WOMEN”. She rudely said, “this is not a restaurant and I don’t have to let you use my bathroom!” I told her I’ve never been in as a customer and been fussed at for using their restroom! Then I went over to the baths and asked the man which one was free to use. I could tell he was cleaning them and he told me which one to use. I proceeded to wash my dog and the woman came up and yelled at one of my children to get off the step . (Ok, understandable, if he fell they could be held liable.) I told the boys to all hold hands and stand close to me. Then she yelled that I was washing my dog in the wrong bath. I nicely said the man had specifically told me to use that one. I don’t know what she was fussing about after that because I was trying to hurry and get out of there since it was now getting close to 7. I hurriedly dried my dog with 1 towel to just leave and let the boys take her on to the car while I paid. She said ,”I’m not going to charge you but never come in my establishment again!” I told her not to worry and I’ll be sure to let her boss know how kind she had been to customers. She said,”I am the manager!” As I was walking out. At this I bit my tongue, but would have loved to tell her she is not the owner and has to work for someone else. Since I was walking out anyway and I really hated that display of rudeness, especially in front of children. I just left. So you may want to avoid the Pet Supermarket on Pleasantburg. There are a couple more in Greenville that I go to and one in Spartanburg that I know of. They’ve always been more than nice!

I love coming here. Not only because of the animals but the staff, especially Leona, are so kind and welcoming as soon as we walk through the door. We have bought several rabbits and just bought a ferret from here. They truly care about their animals. A lot of times when we go in if there are no customers, they are interacting with the animals. The animals are very well taken care of. The customer service team are so personable. I will continue to go in, even just to say hi.

The employees of this location make the store in my opinion. We go out of our way to this store solely based on how kind the folks are that work there.They know what I’m there to get each week and make me aware of any sales or products I may be interested in. I so hope this company continues to keep great crews like this working together, promote from within the location and recognize just how good the whole experience can be when you have top notch employees running the store. To my cat, it’s one big kitty party! Good job!!

We went out to purchase some fish at a big named pet store. The big named stores employee and manager were both very rude. As we left the store we noticed Pet Supermarket across the street. At Pet Supermarket we found employees that were knowledgeable, helpful, and not pushy. We found and purchased the fish that we wanted. We will visit here again!