Pet Shop Simbas

Welcome to Pet Shop Simbas, a Pet Store Near Me located at 10843 SW 40th St, Miami, FL 33165. The available customer reviews for Pet Shop Simbas present a stark contrast, indicating a significant shift in the store's operation and reputation over time. For local users considering this pet store, it is crucial to consider both the negative feedback regarding previous management and the positive comments suggesting improvements under a new owner.

Several reviews detail deeply concerning experiences under what is implied to be previous ownership, specifically mentioning issues related to animal welfare and customer service. One reviewer explicitly warns others to "DO NOT GO TO THIS PLACE — Animal abuse and terrible attention." This serious accusation is further elaborated upon by another customer who purchased a baby lovebird with a deformity (splay legs) that seemingly resulted from improper care during its growth. This customer recounts a negative interaction with the owner, Luis, who allegedly refused a return despite the bird being newly purchased and the deformity likely originating from the store's care practices. The reviewer describes the owner as "aggressive" and unwilling to take responsibility, ultimately leading to a report being filed with the Department of Animal Services and Inspection due to concerns that "The animals here are not well cared for."

These negative reviews paint a picture of an environment where animal welfare may have been compromised, and customer service was severely lacking, characterized by a lack of empathy and a refusal to address legitimate concerns. The specific instance of the lovebird with splay legs suggests potential inadequacies in the care and housing provided to the animals at the store under previous management.

However, a more recent review offers a completely different perspective, explicitly stating that the negative comments might pertain to a "previous administration" and that "NOW, under a new owner, I tell you that it is a change from night to day." This positive feedback describes the "quality of the store environment" as "amazingly spectacular," with "cleanliness and quality of the pets" being "second to none." Furthermore, this reviewer found the "prices and quality of the food" to be comparable to other known pet shops. The phrase "the change was 180 degrees" strongly emphasizes a significant and positive transformation in the store's operation and standards.

Considering these contrasting viewpoints, it is challenging to definitively describe the current environment, services, and features of Pet Shop Simbas without acknowledging this apparent transition. Based on the more recent review, the current state of Pet Shop Simbas seems to be characterized by:

• Improved Store Environment: Described as "amazingly spectacular" with a focus on cleanliness.
• Higher Quality of Pets: The quality of the animals offered is now considered to be "second to none."
• Competitive Pricing: The prices of food and potentially other items are comparable to other pet shops.
• Potentially Improved Customer Service: While not explicitly detailed, the overall positive tone of the recent review suggests an improvement in customer experience compared to the negative accounts under previous management.

However, potential customers should remain aware of the serious allegations made in the earlier reviews and perhaps inquire about the changes in ownership and management practices to ensure that the reported issues have been thoroughly addressed and rectified. The stark contrast in feedback underscores the importance of verifying the current standards of animal care and customer service at Pet Shop Simbas.

Given the limited information about the specific types of pets sold or services offered beyond retail, it is reasonable to assume that Pet Shop Simbas, like most pet stores, likely offers a variety of pet-related products, which may include:

• Pet Food: For various types of animals.
• Pet Supplies: Such as toys, bedding, grooming tools, and accessories.
• Live Animals: The reviews mention lovebirds, suggesting that birds are among the animals sold. The range of other animals (e.g., fish, reptiles, small mammals) is not specified.

There is no promotional information available in the provided reviews. Pet stores often have promotions on specific products, offer loyalty programs, or have seasonal sales. Local users interested in potential promotions at Pet Shop Simbas should contact the store directly or visit their location to inquire about any current offers.

In conclusion, Pet Shop Simbas at 10843 SW 40th St, Miami, FL 33165, appears to be a pet store that has undergone significant changes, seemingly for the better, according to a recent customer review. While past feedback raises serious concerns about animal welfare and customer service under previous management, more recent accounts suggest a transformation to a cleaner environment with higher quality pets. Local users considering Pet Shop Simbas should be aware of this history and may want to seek assurances about the current standards of care and customer service. Visiting the store and speaking with the new owner or staff could provide valuable insights into the current operation. Contact Pet Shop Simbas at (305) 709-7235 or +1 305-709-7235 for more information and to form your own informed opinion based on the store's current state.