Great Lakes Reptiles

Welcome to Great Lakes Reptiles, a pet store located at 25205 Gratiot Ave # A, Roseville, MI 48066, USA, specializing in reptiles and reptile-related supplies. As a "Pet Store Near Me" for reptile enthusiasts in the Roseville area, Great Lakes Reptiles offers a selection of live reptiles, enclosures, feeders, and other necessary items for reptile care. Customer reviews provide mixed perspectives on the store's offerings and services, which potential customers should consider.

One customer shared a positive first-time experience, highlighting the store's selection of tanks, which met specific nonstandard size requirements that were difficult to find elsewhere. This suggests that Great Lakes Reptiles may offer a more diverse range of enclosure options compared to other local exotic pet shops. The same reviewer also praised the appearance and health of the animals, noting that they looked "gorgeous" and were housed in clean and thoroughly decorated terrariums. This positive initial impression extends to the staff, with a mention of a friendly and helpful employee who provided good vibes and even offered complimentary items and a discount. Furthermore, the store was commended for its "phenomenal selection of feeders" at "extremely reasonable prices," leading this customer to recommend Great Lakes Reptiles as their go-to reptile supply shop.

However, another customer reported a significantly negative experience involving the purchase of a baby ball python that appeared weak upon leaving the store and unfortunately died the following day. This customer expressed extreme dissatisfaction with the store's handling of the situation upon returning with the deceased animal. Allegations were made regarding a rude and defensive response from a staff member who reportedly blamed the customer and attributed negative online reviews to a personal issue. The customer also raised concerns about the lack of direct contact with the breeder and the suspicion surrounding this arrangement. The provided care instructions given by the store were followed, yet the snake's condition rapidly deteriorated, with the customer describing the animal as "writhing in pain" before its death. A subsequent update from this customer indicated that the baby python had a respiratory infection, leading to the conclusion that the establishment "clearly does not care about their animals and it’s disgusting" and is primarily focused on profit.

Considering these contrasting reviews, the environment of Great Lakes Reptiles appears to have aspects that are both commendable and concerning. The positive review highlights clean and well-decorated terrariums, suggesting attention to the living conditions of the displayed animals at least in some instances. The availability of a diverse selection of tanks also indicates a focus on providing appropriate housing options. However, the negative review raises serious questions about the overall health of the animals being sold and the potential for underlying health issues, such as the reported respiratory infection. The cleanliness observed by one customer may not be consistently maintained across all animals or may not be sufficient to prevent the spread of illness.

The services offered by Great Lakes Reptiles, based on the available information, likely include:

• Sale of Live Reptiles: The store offers a variety of reptiles for purchase, including baby ball pythons and potentially other species. However, the health and condition of these animals may vary, as indicated by the conflicting customer experiences.
• Reptile Enclosures (Tanks): The store appears to have a notable selection of tanks, including nonstandard sizes that may be difficult to find elsewhere. This suggests a focus on providing suitable housing for various reptile species.
• Feeders: A "phenomenal selection of feeders" at reasonable prices was mentioned, indicating that the store supplies food for reptiles. The variety and quality of these feeders seem to be a positive aspect of their offerings.
• Reptile Supplies: While not explicitly detailed, it can be inferred that the store sells other necessary reptile supplies such as substrates, heating and lighting equipment, and decorations, given that it is described as a "go to reptile supply shop" by one customer.
• Customer Service: Customer service experiences appear to be inconsistent. One customer reported a friendly, helpful, and generous interaction, while another described a rude and defensive response when addressing a serious issue with a purchased animal. This suggests that the quality of customer service may depend on the specific staff member and the nature of the interaction.
• Expert Advice: The positive reviewer mentioned a helpful interaction with a staff member, implying that some level of advice and guidance is available. However, the negative experience raises concerns about the accuracy and helpfulness of the advice provided, particularly regarding the care of sick animals.

The features of Great Lakes Reptiles include its specialization in reptiles, a potentially diverse selection of tanks, and a good selection of feeders at reasonable prices. The knowledge and helpfulness of the staff appear to be variable. A concerning feature is the alleged sale of a sick animal and the subsequent handling of the customer's complaint, which raises red flags about the store's commitment to animal welfare and customer satisfaction.

Promotional information is limited to the complimentary calcium and a discount mentioned in the positive review. It is unclear if these were part of a broader promotional strategy or isolated instances of generosity from one employee. No other information regarding ongoing promotions or discounts is available in the provided reviews.

In conclusion, Great Lakes Reptiles in Roseville, MI, offers a specialized selection of reptiles and reptile supplies, including a notable variety of tanks and reasonably priced feeders. However, potential customers should be aware of the conflicting customer experiences. While one reviewer praised the healthy animals, clean enclosures, helpful staff, and good prices, another reported purchasing a sick animal that died shortly after, along with a negative and unhelpful interaction with staff when seeking resolution. The discrepancy in these reviews suggests potential inconsistencies in animal health and customer service. Local users considering Great Lakes Reptiles should weigh these contrasting experiences and may want to personally assess the animals and facilities before making a purchase. Contacting the store at (586) 773-1807 or +1 586-773-1807 or visiting their location at 25205 Gratiot Ave # A, Roseville, MI 48066, USA, may provide further insight into their current practices and the health of their animals.