Dubia

For reptile and other insectivorous pet owners in Wichita, Kansas, looking for a "Pet Store Near Me" that specializes in feeder insects, Dubia, located at 6254 E 37th St N Suite 120, Wichita, KS 67220, USA, offers a potential solution. They can be contacted at (888) 883-8242 or their mobile number, +1 888-883-8242. Based on the available customer reviews, Dubia appears to primarily operate as a supplier of feeder insects, possibly with an online presence that serves local customers as well.

One customer shared a positive initial experience, describing the service and products as "great." This first-time buyer of feeder bugs online expressed happiness with their purchase. They noted that the Dubia roaches arrived "exactly as described." While the hornworms received were smaller than pictured, the customer did not see this as a significant issue, given their rapid growth rate. Importantly, this reviewer found the price, even with shipping, to be "quite a bit cheaper" than what they had been paying at a major pet retail chain, indicating a potential cost-saving benefit for choosing Dubia. This positive experience led the customer to state they would "happily continue to use this company" and highly recommend them.

However, another customer's experience presents a contrasting view, highlighting significant issues with shipping and customer service. This reviewer placed an order and contacted the company after the package appeared to be stuck in transit for three days. They were initially advised to wait due to the 3-7 business day shipping window. Following up after the package remained stationary, they were then informed that their package "might be lost!" A replacement was promised, and a tracking number was eventually provided several days later. However, this tracking number initially only indicated that a label had been printed.

Adding to the negative experience, the customer eventually received two packages on the same day. One smelled of dead, spoiled worms, which was later attributed to the original "lost" order finally arriving. Simultaneously, the replacement shipment was marked "Delivered" in their email, leading the customer to believe the company had located the original order, canceled the replacement, and updated the tracking information. This convoluted situation, coupled with the arrival of spoiled goods, resulted in the customer stating they would not order from Dubia again and would not recommend them, particularly noting the lack of direct customer service as a problem.

Considering these reviews, the environment of Dubia is not clearly described in terms of a traditional retail store. The mention of online ordering and shipping suggests that a significant part of their operation involves fulfilling orders remotely. The positive review implies that the products (feeder insects) are well-packaged and arrive in good condition, at least in some cases. The negative review, however, points to potential issues with the handling and timely delivery of packages, which could impact the condition of live insects upon arrival.

The services offered by Dubia primarily seem to be the sale and shipping of feeder insects, such as Dubia roaches and hornworms. The positive review suggests that the products are as described and competitively priced. However, the negative review raises concerns about the reliability of shipping, the handling of lost packages, and the effectiveness of customer service. The lack of direct customer service mentioned by the dissatisfied customer could be a limitation for those encountering problems with their orders.

The features of Dubia include a potentially cheaper pricing structure compared to major retail chains and a variety of feeder insects available for purchase online. However, potential drawbacks, as highlighted by one customer, include unreliable shipping leading to delays and spoiled goods, and a possibly inadequate customer service system. The discrepancy in the sizes of insects compared to pictures online was also noted, although one customer deemed it not a major issue for hornworms due to their growth rate.

There is no promotional information explicitly mentioned in the reviews. Customers would need to visit their website or contact them directly to inquire about any ongoing sales, discounts, or subscription options that might be available.

For local users in Wichita, KS, considering Dubia as a "Pet Store Near Me" for feeder insects, the online reviews present a mixed picture. One customer had a positive experience with product quality, pricing, and shipping. However, another encountered significant problems with shipping, communication, and the condition of the delivered goods. Therefore, local customers might want to weigh the potential benefits of price and product availability against the reported risks associated with shipping and customer service. It might be prudent to inquire about local pickup options if available, to avoid potential shipping issues.

To gain a clearer understanding of Dubia's current services, policies, and any local options for customers in Wichita, KS, interested individuals should contact them directly at (888) 883-8242 or +1 888-883-8242. Asking about local pickup, their current stock of feeder insects, and their policies on shipping and handling live animals would be advisable before placing an order. The contrasting experiences in the reviews suggest that while some customers have been satisfied, others have faced considerable issues.