Catry International Group Inc

Pet Store Near Me California San Bernardino County Ontario North Hellman Avenue

1100 N Hellman Ave, Ontario, CA 91764, USA

3.0

I purchased what I thought was a decent cat tree but it was missing a part so I couldn’t finish assembling it. I reached out to customer service at Catry and they shipped out a replacement part fairly quickly. Unfortunately, it was the wrong part. Customer service advised it was “mislabeled” so they sent me out another part “priority mail”. The replacement part never showed and was conveniently lost in the mail. I reached out again to customer service and got no response. Clearly, this company lacks quality control during their packaging process. Needless to say, I now have a large cat tree that I cannot fully assemble and Catry’s customer service lacks the competence or desire to provide a resolution. I’d recommend finding a more professional company for your cat tree needs.

Brian P

Overview

(626) 968-1516
www.catrygroup.com

Hours

Monday 8:30 AM - 5:30 PM

Tuesday 8:30 AM - 5:30 PM

Wednesday 8:30 AM - 5:30 PM

Thursday 8:30 AM - 5:30 PM

Friday 8:30 AM - 5:30 PM

Saturday Closed

Sunday Closed

Pet Store Near Me

State

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Catry International Group Inc Introduce

Looking for cat trees and related supplies in Ontario, CA? Catry International Group Inc, located at 1100 N Hellman Ave, appears to be a local pet store specializing in cat furniture. You can contact them at (626) 968-1516 or +1 626-968-1516.

Based on customer reviews, experiences with Catry International Group Inc seem to vary. One customer reported a negative experience involving a missing part in a cat tree they purchased. While customer service initially responded by shipping replacement parts, the process was unsuccessful, with a mislabeled part and a subsequent part lost in the mail, ultimately leading to unresolved issues and a recommendation against the company due to perceived lack of quality control and ineffective customer service.

In contrast, another customer described an "amazing experience" at Catry's showroom, which is located within a large warehouse. They highlighted a wide selection of different sized cat towers with prices that seemed to be significantly lower than retail (at least 50% off). This customer purchased three cat trees and praised the staff for being very helpful in disassembling them to fit into a small car. They also noted that their cats love the purchased items and offered a tip to bring cash.

The available information suggests that Catry International Group Inc operates a showroom within a warehouse setting and offers a variety of cat trees and towers at potentially wholesale prices. While one customer experienced significant issues with product quality and customer service, another had a very positive experience with the selection, pricing, and helpfulness of the on-site staff. It may be beneficial for potential customers to visit their showroom in person to assess the products and purchasing process directly. Note that one customer advised bringing cash for purchases.

Catry International Group Inc Photos

Catry International Group Inc Location

Catry International Group Inc

1100 N Hellman Ave, Ontario, CA 91764, USA

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Reviews

Nov 23, 2024 · Brian P

What an amazing experience! The showroom is just one room in a huge warehouse but there are all kinds of different sized cat towers with prices that seem to be at least 50% retail. We bought 3 cat trees and the guys that work there were super nice and helped up take them apart and put them in our tiny car. The cats love them! Protip: Bring cash!

Sep 12, 2021 · Yvette Lopez

My cat loves her cat tree! It’s got soft padding and nice scratching posts, easy to build, it’s soft and comfy which is perfect for my kitten! The company also has exceptional customer service! Highly recommend.

Dec 16, 2021 · X C

I bought Catry Cat tree products in Walmart CA Store about one year ago in Canada. My cat really like them and the quality is excellent. Recently, I move to Los Angeles. I found that Catry is a US company in Ontario and they have warehouse show room and warehouse sales event every day. So I went to their warehouse to buy cat tree and the other cat products with very low price. This's amazing. I want give them 10 stars.

Apr 15, 2020 · Tao Liu

I just got one cat tree from them. It is very sturdy with fair price. My cat loves it so far.

Apr 10, 2020 · elissa nian