Brookside Pups

We bought a Miniature schnauzer about a month ago and are so happy with her! The girl at the desk was amazing and more importantly the store was spotless and the pups well cared for. Our new pup Lulu is soooo smart and passed her first check up with flying colors 😊

We recently bought a German Sheppard from the Hazleton location and he is doing great! The whole process was very easy and quick!! It was very clear that Drako was socialized and played with people & dogs as he is great with both! He is the perfect addition to our family and we are so happy with him!!

Purchased a Havamalt from Brookside Pups (Scranton Location) and she is amazing. However the staff is rude, inconsiderate and they treat you like you are an “idiot”! After purchasing our Havamalt, we decided that we were going to get Zoe a friend to help with her separation anxiety which is natural for the breed. They have a Maltese at their Williamsport location that was priced at $2200. Which was way too high of a price for the quality of the Maltese that they were trying to sell. I had purchased two prior Maltese from different breeders; The first one was a teacup Maltese with multiple champion bloodlines on her Pedegree which we paid $900 for her. The second had no champion bloodlines but we paid $1100 for her. In no way is Brookside pups Maltese worth $2200! I asked them if they would be willing to sell that puppy at a reduced price and they replied back with an email stating: “Ok!” I then replied back that we would be headed out there the following day to purchase the puppy and was replied back with an email stating the price is $2,200 (I was also told by the sales rep at the Scranton location when we purchased our Havamalt, that they don’t discount their puppies) proving that their previous email stating “OK” was nothing more than a sarcastic and arrogant reply. I would recommend to anyone and everyone thinking about purchasing from Brookside pups to avoid them like the Ebola or Covid plagues! They refuse to say who the breeders are that they are purchasing from; which anyone buying from a reputable location with reputable breeders supplying them would give you that information! (**Edit 10-26-21: I asked for this information when we purchased our Havamalt at their Scranton location!) As many other reviews have said the staff is extremely rude! AVOID AT ALL COSTS!! Edit 10-26-21: In response to Brookside’s arrogant reply below, I have decided to disclose the emails publicly so all can see for themselves since as the owner says; “I’m lying”… As I warned them, I don’t take kindly to being treated like I’m an idiot! Simply view screenshots of our emails below in the photos to see the TRUTH for yourselves!

Very friendly and knowledgeable staff. Nina was super helpful during our recent visit to purchase a Golden Retriever puppy.

DO NOT MAKE THE SAME MISTAKE WE DID On, January 17th of 2021 my girlfriend and I decided it was time to add to our family. After doing research on places to get a puppy, we chose brookside because they had pretty good reviews. We had our eye on an Australian Shepherd, who we named Jax. So we took the ride from Easton all the way to Hazleton to bring Jax home. The employee at the pet store was very nice and she let us play with Jax for a good bit of time before we bought him. Everything seemed to be perfect up until Wednesday, January 20th. Wednesday Jax started to vomit up everything he ingested. We kept him on the same food from the pet store and even the same feeding schedule. He had loose stool all week but we just assumed that it was from his nerves of being in a new environment. Wednesday Jax refused to eat anything and over the night going into Thursday his vomit developed a color to it so we rushed him to our vet. The vet took Jax in immediately. Little did we know at the time, but that was going to be Jax's last day at our home. Jax was diagnosed with Parvo, a pretty potent disease commonly found in puppies. The vet explained to us that it takes about 3-14 days for the dog to show symptoms to basically assure us it was no fault of our own. Once Saturday hit Jax still did not show any signs of improvement. Our vet recommended we take him to a 24/7 animal hospital so that he could get more intense care over the weekend since they are closed on Sunday. So that is what we did. Meanwhile we reached out to the store and the manager called my girlfriend. At first she seemed really sympathetic and told us to keep her updated, but as the vet bills grew she distanced herself more and more. Tuesday morning we got a call at about 430 am telling us Jax became septic overnight. It was the very last thing we wanted to hear. At this point, Jax spent more nights in Vet care than he did home with us. Parvo is a very contagious disease and the Friday after he went in we did a 8 hour clean at our house to make sure it was safe for when Jax could return home. To our horror, Jax never did return home. Tuesday, January 26th our beloved Jax passed away. We were living in a nightmare. We chose Brookside because of their positive reviews, we paid $2,500 for what they promised as per their website as a "Happy, healthy puppy". However this was not the case. Due to the lemon law in Pa, they had to reimburse us the price of the dog. However they have refused to do anything more. The best the owner said she could do for us is give us his brother for free. But at this point, I do not trust them, nor the breeder they do business with. We did a little digging and it turns out Jax came from Missouri. The owner gave us a bs sob story over the phone how she pleaded with her husband that they only way she would ever get into this industry was if they used reputable breeders and not puppies from a puppy mill. However this place in Missouri is a puppy mill. The kennel group that the "breeder" claimed to be apart of said they never heard of the guy. How is it that we were able to find that information out with one phone call and they couldn't? They weren't even able to provide the USDA breeder license numbers for breeder himself. The lady admitted to us that they normally get their dogs from places in the Northeast but due to the shortage of puppies from covid, they had to branch out. She said that "this guy just fell through the cracks". To me, that is unacceptable. We have now made plenty of phone calls to groups like the Humane Society, the Better Business Bureau, USDA and The Attorney General. One of the wardens who does inspections at Brookside Pups stated that if it was up to him he would have shut them down years ago.. I want to make this point clear, this review is not for me. This is for you. Please do not make the same mistake my girlfriend and I did and do business with these people. They do not care about you, or the animals they are selling you. Seeing Jax the way he was towards the end was absolutely heart breaking. RIP Buddy