Bonefly

Spent a substantial amount of money on a collar and leash. Leash is fine as we do not use it much but the collar is a wreck after a very short time. It is not made for a dog that does dog things. We have a Dane/lab mix and unfortunately any scratching will scratch the coating off of the bone jewels on the collar and pull them out, causing the holes to rip. Save your money unless you carry your dog in a purse.

We purchased two collars and two harnesses at the NYC store last spring. One harness was not in store but they said there was one in the warehouse and it would ship. We never received it. I emailed and they again said it would ship. It never arrived and they stopped responding to emails. The harness we had would not stay tight. It would loosen and my dog would escape. One collar broke in half from a 20lb. Dog after just a couple months of use. We have one collar that still works for my 14 year old dog. These overpriced items are a huge waste of money and the customer service is terrible. I never write reviews but this time it was necessary. My older dog wandered off and the person who found her did not realize her contact information was on the backside of the leash. Makes no sense to put it there if people don’t know to look there.

I spent almost $400 on a leash and harness. One year later the piece that connects the leash to the harness broke and could not be repaired. I returned to the shop at which it was purchased and was told to contact the manufacturer because these products have a 5 year warranty. I contacted BoneFly and was advised that for the low, low price of 50% off I could purchase a new leash! There were multiple discussions and I was not at all happy. I remain not happy and DO NOT RECOMMEND this company or their product. Their 5 year warranty is worthless and a lie.

Screw on the lock of a harness came off less than a month. I went back to store at Hudson yard location. They don’t have my color I stock. It has been weeks with no contact back from staff. Very disappointing. Lady also asked if I pulled the lock too hard… seriously.. beautiful product, poor quality and poor service. Until now I still have not been able to replace to a new one.

This is a beautiful pet store with very nice displays and a wide selection of collars, harnesses, and leashes for our four-legged friends. The harnesses I looked at were made out of a rubberized material that I wasn't sure of, so I didn't buy anything this time, maybe on the next visit!