Yao Animal Hospital

Dr Yao has always been great with my dogs. His front staff however, are always rude and unwelcoming. The last thing a customer needs is a rude receptionist when they are worried about their pet. They need proper training on customer service.

AVOID THIS CLINIC IF YOU VALUE YOUR DOG’S WELL-BEING AND YOUR PEACE OF MIND. Our experience at Yao Animal Hospital was nothing short of traumatic for our foster dog and deeply frustrating for us. We brought her in for a time-sensitive UTI issue because our usual vet wasn’t available, and we regret it immensely. The vet tech used unnecessary force with a slip lead (tool designed to cut off a dog's airway when pressure is applied), terrifying our foster dog to the point where she was frozen in fear and shaking. They then insisted on muzzling her because she was “too scared,” without any effort to use treats or force-free methods to build her trust. This clinic clearly does not prioritize humane, fear-free practices. Our foster, who had been to our regular vet multiple times without any issues, left this visit completely traumatized. It could have damaged her relationship with vet clinics altogether. The treatment prescribed for the UTI was also grossly inadequate. Dr. Yao prescribed an incorrect dosage of Baytril (64mg daily) that failed to resolve the infection after two weeks. When I raised this concern, another vet at the clinic doubled the dosage (136mg) stating that was the appropriate amount for her weight. I asked why she was put on the wrong dose in the first place and was told, “Dr. Yao must have had his reasons.” That’s not a valid answer when a dog’s health is at stake. After consulting with two vets at my own clinic (VCA Brickell) and another vet from a different clinic, I learned that our foster should have been on at least 300mg daily based on her weight. This information was also confirmed by online research. When I called Yao Animal Hospital to request the correct prescription, the front desk staff rudely cut me off and said, “No offense, but you’re not a vet.” It was incredibly dismissive, especially since I had consulted with three qualified professionals who all confirmed the dosage was dangerously low. Ultimately, I had to take our foster back to my regular vet, where she was prescribed the proper dose and treated with care and compassion. She responded to the correct treatment immediately and showed no symptoms by day three. In contrast, the mishandling at Yao Animal Hospital caused her two weeks of unnecessary discomfort and stress. Yao Animal Hospital’s mistakes also cost us financially—$489.34 in extra cultures and medications. Our foster is supported by donations, and this waste of resources was completely avoidable if they had prescribed the correct dose from the beginning. To make matters worse, one of their vet techs insisted that the UTI wouldn’t improve unless we switched her to a Hill’s prescription diet. This was her first UTI, and prescription diets are typically only recommended for recurring cases. Instead of admitting their error in the antibiotic dosage, they shifted blame to the diet. Ironically, the vet tech also advised avoiding chicken (claiming it causes UTIs) while recommending a Hill’s diet that is chicken-based. She further stated that dogs shouldn’t have varied diets, which is incorrect—most dogs thrive on variety as it supports gut health and provides essential nutrients. Her comments revealed a lack of understanding of basic canine nutrition. I attempted to provide feedback privately, giving them a chance to take accountability and improve their practices, but they blocked my phone number instead. This shows a shocking lack of professionalism and willingness to address valid concerns. If you care about your dog’s health and safety, I strongly recommend staying far away from Yao Animal Hospital.

Dr. Yao is friendly and professional. The staff is kind and pleasant. Had two of my dogs see Dr. Yao for 18years. I now have an almost 3year old dog and she has only been to Dr. Yao‘s office. They care and want their patients to be happy and healthy.✌🏽😁👍🏽

Unfriendly and rude receptionists. They use brute force to get scared dogs to follow them without even trying to be gentle in the first place. When asked questions, they can't explain or come up with a good reason. Seems very incompetent and not dependable at all. Highly WOULD NOT recommend

I love my dog and wanted the best for her health. She was suffering from periodontal disease and had a big infection in her mouth and gums...i researched many vets in miami and found dr.yao to have great reviews. I took my chances, and I am so happy and grateful of my decision to choose him. He is an amazing Dr who has expertise, professionalism a passionate love for animals. His staff are also amazing and they guaranteed me that everything was going to be ok :) My little Mota went through surgery perfectly fine and had some tooth extractions done. She is no longer in pain and is very happy!! They have great prices aswell!! Thank you Yao animal hospital for your love and care for my mota. You guys are awesome!!