Veterinary Neurological Center

Dr Rachael Humke is absolutely incredible. We were so concerned for our 3 year old French Bulldog Tyson who one day out of the blue had lost mobility of his hind legs. With having knowledge of IVDD we knew it was urgent to get him in to see a specialist right away. And this was just the place we were looking for! Rachael examined Tyson and took her time to educate us of this condition as well as the options we had. At the time we didn’t have a ton of money so with her help and recommendations, we decided to give Tyson a chance to recover medicinally and with a strict crate rest. It was definitely a stressful process but I have to say it was much worth it. Thanks to her and her team, Tyson is back to his old self and is about 90% recovered. We will continue to follow up with her regarding his condition and we cannot thank her enough for her time and true care when it came to Tyson’s health. This center unlike many others really care about the pets they come in contact with, they are true professionals and are not just there to take your money. It’s wonderful to know there are places like this to support and care for our furry friends! Tyson says thank you and happy new year!

Thank you very much for the compassion you had for our dog on his first and only visit while on this Earth. We couldn't have asked for anything more from a staff during the time while there. We are truly grateful, thank you. Rest in peace my love, Chato!

Our precious six year old Frenchie was diagnosed with IVDD. I would first like to start by saying Dr. Laura Stainback was extremely knowledgeable. The facility was great and every single person we worked with was professional and courteous. I will always take my pets to this facility if they have any neurological issues. I also think since this is a review it should be as transparent as possible. I honestly believe these specialists should be properly compensated for the work that they do. Often times I think people subconsciously think that because it's a pet that the cost should be significantly less than it is. However, these specialist are doctors, they are surgeons and perform some pretty fantastic procedures. To get the appropriate level of care your furry family member may need isn't going to be cheap...it's just not when we are talking about neurological issues. I hope that providing the costs in my review gives you a bit more information to make a decision without having the pressure and fear that come with sitting in a waiting room with your pet. MRI- $3,629.62 Spinal Surgery- $6,689.63

We were devestated to learn that our 5 month old puppy Lulu might be deaf and have neurological issues. Our vet referred us to Veterinary Neurological Center, I was able to get an appointment very quickly and saw Dr. Kim Knowles. The office staff was warm and welcoming and put me as ease immediately. Dr. Knowles listened to my concerns, asked questions, and examined my puppy on the floor. All the while playing and kissing Lulu. Dr. Knowles spent so much time with us and after her exam and tests confirmed Lulu was deaf. She then took the time to reassure me that Lulu would be able to live a very happy, full life. You can tell this is not "just a job" for Dr. Knowles, she truly cares for these animals.

Vet Neuro, you killed my dog Susie. I brought Susie to you with class 5 IVDD and I was told by the male doctor that she would have a "90% chance of recovery." I gave you my trust, I gave you $10k do the surgery. Because of the incompetence of the person who placed her catheter, she died from kidney failure. Susie wasn't dying when I brought her to this clinic. I was given back a dog who was quietly dying from kidney infection because your nurse didn't know how to place a catheter in a female dog. I literally called over the weekend to explain that I saw blood in the catheter and I was told "that's normal." I did my due diligence, I watched over her, and she quietly died right in front of me when I could have evaded the surgery altogether and she would still be alive. Give me my money back. I don't need your pathetic hand-written letter explaining how sad you are. You failed to perform your duty. If the surgery didn't fix her condition, that's fine, but instead you handed me back a dying dog and said it would be another $6k to hospitalize her. Susie wasn't dying when I gave her to you. She was dying when I got her back. Susie is dead because of vet neuro, and even if my dogs life depended on it, I would never come back to this place. Your nurse literally handed me my dog and said "here you go" after talking to the doctor that said she was dying. Nobody cared at all. You just took my money and killed Susie. Give me my money back.