Vetco Total Care Animal Hospital

This location is the personification of 5 stars! When it comes to routine health check ups this is the only location that i trust. The entire staff is professional, sweet, and down to earth. The entire atmosphere is comfortable and they make the appt fun and stress free. I will continue to frequent this location. Thank you so much!!

None of us ever feels like there is anyone who would care for our fur -baby as we would but IV’E FOUND THAT SOMEONE … MELINDA the Vet Tech right here at Vetco!!! She is VERY informative about services offered and assisted me in making some decisions for my Shady. I could tell this is not a job to her, it’s a calling. Vetco is lucky to have her. She takes the big corporate vibe to a very personalized level with sharing her experience. Way to go Melinda ! You go girl ! We will see you for our next Vet visit, Shelley and Shady

Took our pup in for an allergic rash, we were new to Vetco. Everyone was friendly, helpful and knowledgeable about service provided. We will definitely be back. Cane appreciated all the treats he was given too!

Purchased the most expensive package to get the dog all up to date with his vaccines. He got in his initial visit as many vaccines allowed and was informed by the Vet Technician (Hispanic Lady) any other ones I would have to come back which was included in the package I purchased. I return to the appointment weeks after when the dog can receive his last vaccine first I encounter that the Manager had changed my appointment without calling nor receiving a text that it was changed. Her excuse was that I never confirmed appointment and I informed her I didn’t receive text to confirm and never received a call like she alleges she did. I had to come back one hour and half later so the dog can receive vaccine. All along I went to the appointment to finalize vaccination of the dog BUT to my surprise I get informed by the same Hispanic lady that the visit was not covered with the package she said initially and that I have to pay for the vaccine for the dog AFTER he was seen. I was NEVER informed of this plus I never bother asking before appointment because she was the same one that informed me that it would be covered in the initial appointment. I questioned her and she said she was going to ask her Manager and they said it’s not covered. I went ahead and paid it because so annoyed with their front office service and now this situation that I just wanted to get out of there asap. I don’t mind paying for services especially when I purchased the $400ish Vetco package and asked all the questions of what is included and then to be told by the Vet and Hispanic lady and African American lady the visit is a charge. Minding you I already had paid $400ish now it was $103 charge for visit, vaccine and disposal fee to dispose vaccine. You kidding me! This is misleading customers, awful customer service and not having acknowledge of your Vetco packages. This is my last time visiting PETCO and VETCO you have loss a customer who will visit another Vet office that knows their information and have better customer service. This place is pathetic next time video record the answers so you don’t have them come with the lame excuse that “the packages are new and I didn’t know them well sorry!” This is the lame response I received for the lady. You took me like a sucker the first time not again. I’ll go to another Vet that will provide correct information the first time and not backtrack and most of all provide excellent customer service especially in the front end of the office. Bye - Adios!

My first experience at Vetco was as good as if not better than expected. I did feel like I waited a bit longer in the room with my two dogs than I'd have preferred but I know I wasn't the only dog parent at an appointment. Dr. Cruz, the technician, and the front desk attendant were all polite, friendly, and easy to converse with.