Sheppard Alternative Animal Care

I’m not sure how they get so many good reviews, I wish I could give 0 stars the intake lady is rude. I filled out an app over three months ago and they claim that they’ve got other patients that need to get in before me even though I have already waited for three months then they send me a link for a Howell location and I’m located in Saint Clair Shores so that’s about an hour drive. She was just very rude. I do not recommend this place because of how rude she is and inconsiderate of your time like I could’ve been finding someone else but instead, I was waiting on this place. What a mistake. BEWARE!!!!

Zero stars! First, this office takes at least 2 to 4 weeks to return any messages and you will have to leave several to get a return call. So, I made an appointment with Dr Sheppard 2 weeks ago and filled out their form online. When filling out the online form I mentioned my dog is service dog and would need all supplements to be gluten free and any new supplements to not affect olfactory as this would interfere with her job. So, they contacted me again to fill out another form 1 week before my appointment and again I mentioned the gluten free and the supplements can not affect her olfactory sense she is a working service dog on the form. The morning of my appointment I contacted the office through text and asked a couple of questions which they answered. I live over an hour away from the clinic and I mentioned this in our first conversation. I was on my way to this appointment and they called and told me they could not work around the gluten free and they do not know whether their supplements affect olfactory so they could not meet my conditions. They called me 35 min before my appointment when I was already more than halfway there. They had all this information 2 weeks prior to this appointment and could have told me this before I wasted my drive, time and gas. I scheduled my entire day around this appointment and reschedule another appointment to make this one appointment. This was so incredibly inconsiderate of them but what is even more disturbing is they don't know that supplements can affect your dogs olfactory. They also can not work around any dietary restrictions. So if you happen to have a service dog that is using scent or your dog is not eating it may be because they can't smell their food. The receptionist was caddy on the phone and rude!! Find another vet clinic!!

I was so happy with their anesthesia free dental cleaning for my 8 year old husky. They did a fantastic job, and I'll definitely be back if her plaque/tartar build back up. She is usually nervous at the vet, but their staff do an incredible job making her comfortable to get through the procedure.

Dr Sheppard and his staff are great my pups enjoy going and Dr Sheppard has been able to help them all in there own special problems a couple with ear issues and few with food alligries. Me and my husband are very greatful for him.

I am so grateful for Dr. Sheppherd and Melissa! I started seeing them about 10 years ago with my dog Ginger. They helped with chronic vomiting with her and even told me that there were some issues with her spleen. I actually forget all of the details of what the situation was 10 years ago, but Ginger had her spleen removed three years ago with a massive tumor on it. They diagnosed it before any other veterinarian did a long time ago! Anyway, I have three dogs now and they have tremendously helped all three of my dogs with getting on proper nutrition and supplements to help parts of the body that weren’t working at full capacity. Melissa is a wealth of knowledge and she’s always teaching me so many new things! The whole team is friendly, and they advocate so hard for dogs! I am so grateful for them!