
Rustburg Veterinary Clinic
Pet HospitalVirginiaCampbell CountyRustburgCalohan Road
1334 Calohan Rd, Rustburg, VA 24588, USA
4.0
I had a great first experience!! They took care of my Millie girl as she was already established in their system from her previous owners got all paperwork switched over to us without any problems. She had a check up and shots and is doing great. Will continue working with this veterinary office!!
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Overview
- (434) 821-2421
- www.rustburgvet.com
Hours
Pet Hospital
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Welcome to Rustburg Veterinary Clinic
Rustburg Veterinary Clinic, situated at 1334 Calohan Rd, Rustburg, VA 24588, USA, functions as a comprehensive "Pet Hospital" and is a cornerstone for animal healthcare in the local community. Their contact numbers are (434) 821-2421 and +1 434-821-2421. While the initial query categorized it as a "pharmacy," the provided information and customer reviews clearly indicate its role as a full-service veterinary clinic, providing medical services and related goods for sale to pets. This facility is dedicated to offering a wide range of veterinary care, from routine preventative measures to more in-depth medical treatments, all delivered with a notable emphasis on compassionate and personalized service.
The "environment" at Rustburg Veterinary Clinic is consistently described as "friendly & warm." This suggests a welcoming atmosphere from the moment a client steps through the door. A "Pet Hospital" environment typically includes clean and organized examination rooms, designed to minimize stress for pets during their visits. While specific details on the facility's layout or equipment are not provided, the positive sentiment implies a well-maintained and professional setting conducive to effective veterinary care. The warmth extends beyond the physical space to the interactions with the staff. The mention of a "friendly & warm front desk girl that always comes around to speak & check on Peanut!" illustrates a personalized and attentive approach, where staff members actively engage with pets and their owners. This focus on creating a comfortable and reassuring environment is crucial for fostering trust and ensuring a positive experience for both animal patients and their human companions, especially when dealing with potentially anxious pets or worried owners.
Rustburg Veterinary Clinic provides a full array of "services" that are standard for a well-regarded "Pet Hospital." Based on the review, they handle fundamental aspects of pet health, such as "check up and shots," which falls under the critical umbrella of **preventative care**. This typically includes routine wellness examinations, vaccinations tailored to a pet's age, lifestyle, and risk factors, as well as general health assessments to detect any potential issues early. Beyond routine care, a comprehensive veterinary clinic like Rustburg would offer **diagnostic services**, which commonly include in-house laboratory testing (for blood work, urinalysis, fecal exams) and potentially imaging services like X-rays to aid in accurate diagnosis of various conditions. While not explicitly mentioned, **surgical services** (ranging from routine spays and neuters to more complex soft tissue surgeries) and **dental care** (cleanings, extractions) are also standard offerings for a full-service animal hospital. Their ability to manage "paperwork switched over to us without any problems" for an already established patient suggests efficient administrative services and a seamless transition process for new owners inheriting a pet previously cared for by the clinic. This administrative efficiency is also a valuable service to clients.
The notable "features" of Rustburg Veterinary Clinic, as highlighted by customer experiences, revolve around their exceptional staff and the personalized care they provide. The repeated commendation of the "friendly & warm front desk girl" who "always comes around to speak & check on Peanut!" showcases a remarkable level of personalized attention and genuine care that extends beyond typical administrative duties. This individual's consistent friendliness, even outside the clinic environment ("I see her at Walmart sometimes & she always speaks!"), speaks to the authentic warmth that permeates the clinic. Dr. Hickey is specifically lauded as "extra special & warm & caring," indicating a veterinarian who combines professional expertise with a deeply compassionate approach. The positive mention of the "Assistant that helped with Peanut was great too!" further reinforces the idea of a cohesive and caring team. This collective emphasis on warmth, care, and friendliness creates a comforting atmosphere that helps alleviate the stress often associated with veterinary visits. The seamless handling of existing patient records and the positive initial experience of a new owner (receiving "all paperwork switched over to us without any problems") also highlights an efficient and client-focused operational feature, ensuring smooth transitions and administrative ease for pet owners.
While specific "promotional information" such as ongoing discounts or elaborate marketing campaigns are not detailed in the provided reviews, the most powerful form of promotion for Rustburg Veterinary Clinic comes directly from their **outstanding customer service and the positive experiences** of their clients. The strong endorsements like "great all around," "extra special & warm & caring," and the intent to "continue working with this veterinary office!!" serve as invaluable word-of-mouth marketing. For a veterinary practice, client satisfaction is paramount, and the genuine appreciation expressed by reviewers ("Appreciate you all!") speaks volumes. The clinic's readily available contact numbers, (434) 821-2421 and +1 434-821-2421, are essential for direct communication, allowing potential new clients to inquire about services, schedule appointments, and experience the friendly demeanor first-hand. An online presence, such as a website or social media, would likely complement these direct interactions, showcasing staff profiles, detailing services, and perhaps featuring more testimonials, further strengthening their reputation. The ability to smoothly integrate new owners of established patients also acts as a subtle but effective promotional point, indicating a well-organized and adaptable practice. By consistently delivering a combination of competent medical care and a profoundly compassionate, personalized approach, Rustburg Veterinary Clinic effectively promotes itself as a trusted and beloved choice for pet healthcare in Rustburg, VA.
Rustburg Veterinary Clinic Photos










Rustburg Veterinary Clinic Location
1334 Calohan Rd, Rustburg, VA 24588, USA
Reviews
I had a great first experience!! They took care of my Millie girl as she was already established in their system from her previous owners got all paperwork switched over to us without any problems. She had a check up and shots and is doing great. Will continue working with this veterinary office!!
Mar 11, 2025 · Crystal HowellRustburg Vet Clinic is great all around. Friendly & warm front desk girl that always comes around to speak & check on Peanut! She's a wonderful employee! I see her at Walmart sometimes & she always speaks! Dr. Hickey is extra special & warm & caring! Assistant that helped with Peanut was great too! Appreciate you all!
Mar 12, 2025 · Brenda WalkerI just want to share that Dr Hoss and the staff at Rustburg are amazing. I have 3 fur babies and she has been the only one I would trust with them for over 8 years. Dr Hoss is always so kind and caring to our pups. She is extremely knowledgeable and one of the best surgeons around. The Vet Clinic is perfect and you know it as soon as you open the door and the fresh scent and cleanliness is apparent. I wouldn’t take my pups anywhere else. Plus, the online Pharmacy is very convenient and doesn’t break the bank.
Jan 08, 2025 · Kristina EvansThis clinic used to be about the pets & their owners. Now it is all about the money! Was a customer there for 10 + yrs until new ownership decided to ignore proper patient care procedures. Least invasive treatment should be where any treatment plan starts. Instead, they promise surgery will fix everything and proceed to charge outrageous prices only to discover surgery doesn't fix it like they insisted it would. Then injections, antibiotics are charged to try to fix what surgery did not correct. My pet was subjected to stress & anxiety due to multiple trips for follow up visits and none of it solved the issue. I dared to question the front desk staff about this improper plan of treatment because the veteranarians didn't want to deal with questions from a common sense point of view. New owner is a large animal vet who charges large animal prices & doesn't even live in this area! Because I chose to inquire as to why least invasive procedures weren't used first, this office said I'm no longer allowed to be a customer there. I "voiced my displeasure in front of other customers" & was told not to return. I didn't yell or act belligerent. I simply questioned why my cat was subjected to pricey surgery that didn't even work! My questions went to front desk staff because no professionally trained veteranarian staff would face me to answer my questions. I highly suggest moving your beloved pets to another veteranarian office that actually cares about your fur babies & chooses to do the right treatment plan instead of going after your money. My bills were always paid in full. Zero stars wasn't an option but zero stars is what they deserve! ****In response to the Clinic's reply below***** As I stated, I've been going to the Rustburg clinic for over 10 yrs. I was born & raised in Rustburg and still live there. However, in the past year most of the original clinic staff isn't there and the new staff is rude, impolite & condescending as shown in their response to my review. My opinion is freedom of speech and you all did not forward any documents to my new vet, you emailed it to me and I forwarded the info. Prices have doubled or tripled in past 2 yrs! And my new vet actually sits down face to face with every pet parent and reviews care and detailed reasons for care. He explains EVERYTHING and doesn't talk down to people. And he doesn't have to sedate any of my pets as you all suggested should be done for my oldest cat. He's experienced and allows me to be present during examinations either her and he gets exam done without sedation. He also said leukemia shots & boosters are not recommended bc there is no actual way to prevent feline leukemia. So, I was charged many times for the vaccine for no reason apparently. It was a blessing to me and my pets to go to a new vet bc he is WONDERFUL! No talking down to people or acting as if he's better than like some of your staff does. Again, my opinion, my right to review. You can candy coat your response and try to make me look like idk what's going on but as a RN for humans I'm well aware that treatment and care is NOT a one size fits all for each patient. That's a given! But y'all went straight to dental surgery to remove canine teeth and then went to anti-inflammatory and then antibiotics. Surgery should have been last resort.....period! Blessed to be away from your clinic's poor manners.
Mar 02, 2025 · JillWent in the office to ask about a sick community cat at 5pm and was able to be seen the next day. They were so patient and friendly. They answered every question I had and even offered suggestions on how to take care of all the community cats to keep them safe and healthy.
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