Roxford Veterinary Clinic

Welcome to the introduction of Roxford Veterinary Clinic, a Pet Hospital located at 13571 Glenoaks Blvd, Sylmar, CA 91342, USA. Serving the Sylmar community and surrounding areas, Roxford Veterinary Clinic aims to provide veterinary care for pets. Based on the available customer reviews, experiences appear to vary, with some customers highlighting positive aspects while others express significant dissatisfaction.

One reviewer shared a negative experience, stating that while the clinic "use to shine," it is now "run down and dirty." This raises concerns about the current environment of the Pet Hospital. The reviewer also detailed an issue regarding a discount voucher for a spaying procedure. They mentioned that Emily, the receptionist, directed them to a website to obtain this voucher, and an appointment was subsequently made at Roxford Vet. However, upon picking up their pet, they were informed that the clinic did not work with the voucher organization, and the full price would be charged. While acknowledging that most of the staff seemed understanding and tried to be helpful, the reviewer recounted a negative interaction with a "tall blond girl" who was described as condescending and argumentative, even after the payment was settled with the vet. This experience led the reviewer to conclude that they would not return and would continue with another veterinary practice.

In contrast, another customer provided a positive review, focusing on the clinic's ability to consistently have the necessary medication for their pet, even when other pharmacies within a 15-mile radius could not. This customer travels approximately 20 miles to Roxford specifically to obtain these medications at what they consider a "reasonable price." They described the staff as "always nice and professional" and noted that they have "never, not one time, given me a hard time or sent me home empty handed." This positive experience has resulted in the reviewer's continued loyalty, stating they will keep traveling the distance to do business with Roxford Veterinary Clinic.

Considering these contrasting reviews, the environment of Roxford Veterinary Clinic is described differently by each customer. One suggests a decline in cleanliness and upkeep, while the other does not comment on the physical premises but praises the staff's professionalism. This makes it difficult to provide a definitive description of the current environment based solely on these accounts. Potential local users may want to consider this discrepancy.

Regarding the services offered, the first review mentions a spaying procedure, indicating that Roxford Veterinary Clinic provides surgical services, at least for routine procedures. The second review highlights the dispensing of medications, suggesting that they have an on-site pharmacy or the ability to provide necessary prescriptions. Based on the general nature of a Pet Hospital, it is likely that Roxford Veterinary Clinic also offers a range of other services, which may include:

• Routine wellness exams and vaccinations
• Diagnosis and treatment of illnesses and injuries
• Dental care
• Laboratory services
• Radiology (X-rays)
• Parasite prevention and treatment
• Potentially, other surgical procedures

To obtain a comprehensive list of all the services offered, it is recommended to contact Roxford Veterinary Clinic directly at (818) 364-2394 or +1 818-364-2394.

The features of Roxford Veterinary Clinic that emerge from these reviews are somewhat contradictory. One potential feature is the availability of specific medications that may be hard to find elsewhere, coupled with reasonable pricing for these drugs, as mentioned by the positive reviewer. This suggests that their pharmacy services might be a strong point for some pet owners. However, the negative review points to issues with communication regarding pricing and potential discrepancies with advertised discounts, as well as concerns about staff attitude in certain instances. The fact that one reviewer found most of the staff helpful while another had a negative interaction with a specific staff member indicates variability in customer service experiences.

The first review mentions a discount voucher obtained through a website, which could be considered a past promotional effort. However, the experience of this reviewer suggests that there might be issues with the clinic's participation in or understanding of such promotions. The second review mentions "reasonable price" for medications, which could be perceived as an ongoing value. Currently, there is no explicit promotional information available that is consistently positive.

In summary, Roxford Veterinary Clinic in Sylmar, CA, presents a mixed picture based on the two available customer reviews. One reviewer expresses significant dissatisfaction with the clinic's environment, communication regarding pricing, and a specific staff interaction. In contrast, the other reviewer is highly satisfied with the clinic's ability to provide necessary medications at a reasonable price, along with nice and professional service. Potential local users should consider these differing experiences. If medication availability is a primary concern, Roxford might be a viable option. However, the concerns raised about the clinic's environment and pricing transparency should also be taken into account. It may be beneficial to contact the clinic directly to inquire about their services, environment, and pricing policies to form your own informed opinion.