River Ridge Animal Clinic

It only took me about 4 years but I’m finally getting a chance to let others know why I would never return to this veterinary office. Let me start by saying that dr hooks while very professional, did not work with us at all with the pricing of surgery (which came with no guarantees to save Duke’s life). We then signed over rights to save Duke and have him fostered by a family that would adopt him. It was so very hard to do so because he had been a member of our family for nearly 7 years. We had rescued him, helped him recover from some trauma and provided a safe home *with a fenced 1/2 acre* for our sweet boy. I don’t know why this is, but I expected the vet to work with us some in price or to settle and agree upon a fair price for the surgery, but this was never the case. When one signs over rights for re-homing, one would assume that the vet would call the original owners up after about a year or more if failed attempts to regime and it not working out with any new family… well Duke has been boarded and kept in the vet office for 3+ years now and it’s always one story or another when I check on how he is doing. “Oh he is going to live at the dog haven cabin/ acres out in the country..” oh Duke is well loved (which I don’t doubt given what a sweet boy he is) and well kept and gets to play in the circle with other dogs…” -or the latest, “Duke is going to live with one of the vet techs.” If this is true, then why is he still at the office?? He is a large dog who needs to be in a fenced area with room to run and play. Taking family pets away is wrong and I would hope in the future you consider what this means to a family who lovingly rescued and cared for the member of their family but just couldn’t pay the cost of surgery. Perhaps next time you could settle on an agreed price like many animal hospitals out there.. sad.

I came here in an emergency, needing x-rays for my dog and everyone was very kind and really tried to help us in every way they could. I'm very impressed with their willingness to help us in a tight situation, and im forever extremely grateful. Blessings River Ridge!!

I truly can’t speak highly enough of Dr. Hooks and her staff. I absolutely love them and she always has the animals best interests at heart. I called today because I wanted to know if she thought one of my dogs should gain a little weight and she took the time out of her busy day to have me bring in my dog just so she can look at him in person and tell me what she suggests. I trust absolutely anything she says or recommends. Her staff is also amazing. They are so friendly and are always so patient with my dogs which can be pretty hyper at times. I have had several times where I need to bring one of my dogs in due to them being sick or whatever the case is and she ALWAYS says she can squeeze them in even if she has a slammed day. I appreciate her and the staff so so much!

Fast, friendly, great place that is upfront about pricing and has everything needed for your pet's health care. Much appreciated.

They are amazing! Dr Hooks is very experienced and explains everything with detail. You can tell she has a passion for animals. She knew exactly what and how to do what was needed to help my life boy. Jenna also took such good care of him. She also explained everything in great detail how I should handle my boy. I have them to thank for my puppy's good health. Will bring my pups back for all their needs.