Pine Bush Equine Services and Veterinary Hospital

Welcome to Pine Bush Equine Services and Veterinary Hospital, located at 96 Warn Ave, Pine Bush, NY 12566, USA. Operating as a Pet Hospital with a strong focus on equine services, we provide a range of veterinary care for animals in the Pine Bush, NY area. You can reach us at (845) 361-4917 or our mobile number +1 845-361-4917 to learn more about our services or to schedule an appointment. To offer a balanced perspective, we have reviewed the recent feedback from our customers.

The customer reviews for Pine Bush Equine Services and Veterinary Hospital present contrasting experiences. One review details a highly negative encounter regarding the treatment of a lame horse. According to this account, the owner communicated with a vet via text and requested an in-person examination. The vet agreed to come and see the horse. However, the situation allegedly escalated with the vet performing numerous tests, including X-rays, blocks, advanced blood work, and a sonogram, leading to a $1500 bill. The reviewer claims they did not authorize these tests and were also charged a $400 "emergency" visit fee without prior notification. The owner's initial intention was simply for the vet to examine the horse and possibly provide medication. The reviewer mentioned that their horse recovered with rest within a week. Furthermore, this customer reported being contacted weekly by a billing representative named Michelle for payment, even while grieving the loss of their fiancé. The reviewer was particularly upset by a comment from the billing representative about owning a horse and not being able to pay the bill. Having worked in the veterinary field for over 16 years, this customer expressed strong dissatisfaction with the lack of authorization for the extensive testing and the subsequent billing practices, ultimately advising caution to others.

Conversely, another customer shared a deeply emotional and positive experience with Pine Bush Equine Services. This long-term client recounted the difficult decision to humanely euthanize their 30-year-old mare. They expressed gratitude to Dr. Lucia for her understanding and acceptance of their wish to have the mare's herd present during her passing to witness and mourn. The reviewer appreciated Dr. Lucia's efficiency in sedating the mare and allowing the other horses to be present. They specifically thanked the hospital for their understanding and professionalism during this sensitive time.

Given these two reviews, it is evident that while some clients have experienced compassionate and understanding care, particularly in emotionally challenging situations like euthanasia, others have raised significant concerns regarding communication, authorization for procedures, and billing practices.

As Pine Bush Equine Services and Veterinary Hospital, our services likely encompass a broad spectrum of animal care, with a noted emphasis on equine needs. These services may include:

• Equine veterinary services, including lameness exams, diagnostics (such as X-rays and ultrasound), and treatment.
• General veterinary care for other animals (though not explicitly detailed in these reviews).
• Emergency services (as suggested by the "emergency visit" charge).
• Humane euthanasia services, with a focus on compassion and accommodating the owner's wishes.
• Potentially routine wellness exams, vaccinations, and other medical treatments for various animals.

Details about the environment of Pine Bush Equine Services and Veterinary Hospital are not extensively provided in these reviews. However, the positive review suggests a supportive and understanding environment, especially during sensitive procedures. The negative review does not comment on the physical environment but rather on the communication and billing aspects.

Features of Pine Bush Equine Services and Veterinary Hospital (based on the reviews):

• Located in Pine Bush, NY, with a focus on equine services.
• Offers a range of diagnostic capabilities (e.g., X-rays, ultrasound, blood work).
• Provides humane euthanasia services with consideration for the owner's needs.
• Has veterinarians like Dr. Lucia who are commended for their understanding and professionalism.

There is no specific promotional information available in the provided text. The contrasting reviews highlight the importance of clear communication and mutual agreement regarding treatment plans and associated costs between the veterinary team and pet owners.

For those in the Pine Bush, NY area seeking a Pet Hospital with specialized equine services, Pine Bush Equine Services and Veterinary Hospital offers a local option. The reviews suggest that they can provide compassionate care, particularly in end-of-life situations. However, potential clients should be aware of the concerns raised by one reviewer regarding communication and billing practices. It may be beneficial to have clear and explicit discussions about proposed treatments and their costs before proceeding.

You can contact Pine Bush Equine Services and Veterinary Hospital at (845) 361-4917 to discuss your animal's needs and their approach to veterinary care. Visiting their location at 96 Warn Ave, Pine Bush, NY 12566, USA, might also provide further insight into their facilities and services. Open and transparent communication with the veterinary team is advisable to ensure a positive and well-understood experience.