Oak Glen Animal Hospital

Welcome to an introduction of Oak Glen Animal Hospital, located at 33523 Oak Glen Rd, Yucaipa, CA 92399, USA. As a local Pet Hospital, Oak Glen Animal Hospital aims to provide veterinary care for your beloved animals. You can reach them at (909) 500-4350 or their mobile number +1 909-500-4350. To provide an objective overview, we will consider the experiences shared by recent customers online.

One pet owner from Yucaipa shared a concerning experience regarding the treatment of their dog's eye injury. According to this review, the veterinarian prescribed "Oculenis" eye drops and provided a written prescription, suggesting it could be obtained at Costco. However, the reviewer reported spending four hours searching at various local pharmacies and pet stores (Costco, Sams Club, Walgreens, Petco, Petsmart) without success. Faced with the unavailability of the prescribed medication locally, the owner opted to order it through the hospital's online pharmacy, which had a week-long delivery timeframe. Expressing concern about their dog suffering for a week, the owner inquired with the receptionist about potential substitute eye drops, even over-the-counter options, to use temporarily. The response received was a requirement to bring the dog back for a re-examination with a $55 fee, despite having paid nearly $300 for the initial eye exam the previous day. The reviewer felt that the receptionist was unhelpful, unwilling to have the owner or a doctor contact them, and stated that the prescribing doctor was a "relief" doctor who could not be reached. Adding to the frustration, the receptionist reportedly refused to approve the online order without the return of the original written prescription, despite the medication not being a controlled substance. The reviewer, identifying as a lawyer, found this request unreasonable. They felt the situation could have been resolved with a simple offer from the clinic to have a doctor recommend a local alternative while awaiting the mail-order prescription. The review also noted the absence of a follow-up call in the 12 days since the pet was seen.

Another piece of information from online public records, shared by a different reviewer, indicates that Oak Glen Animal Hospital, along with Green Valley Veterinary Clinic, was reportedly sold to a large corporation named PETVET CARE CENTERS (CALIFORNIA), INC. This reviewer suggested that while the hospital might appear to be a small, family-run business, it is actually owned by a large corporate entity. This information led the reviewer to attribute their negative service experience to this corporate ownership and advised others to conduct thorough research before choosing a vet.

In contrast to these negative accounts, another customer reported a positive experience. This reviewer's dog had an abscessed thorn in its paw. They called the clinic in the morning and were able to secure a same-day appointment for 1 PM. They found the receptionist to be kind and welcoming both on the phone and in person. The reviewer also noted that the veterinarian and the technician were informative and caring with their dog. Based on this experience, this customer highly recommended the office.

Considering these varying perspectives, it appears that experiences at Oak Glen Animal Hospital can differ. One customer encountered significant issues with obtaining a prescribed medication locally and felt the clinic's response was unhelpful and aimed at generating additional fees. This individual also highlighted a lack of follow-up care. Another source suggests a change in ownership to a large corporation, which the reviewer linked to negative service. On the other hand, a different customer had a positive experience with same-day care for an urgent issue, finding the staff to be kind and the veterinary care to be informative and caring.

As a Pet Hospital, Oak Glen Animal Hospital likely offers a range of veterinary services. Based on the limited information available in these reviews, we can infer they provide:

• Examinations for illnesses and injuries (e.g., eye injuries, abscesses).
• Prescription medication dispensing (though the availability and process seem to be a point of contention in one review).
• Potential for online pharmacy services.
• Surgical or procedural care (as implied by the treatment of an abscess).

Features mentioned in the reviews include:

• Convenient location (according to one positive aspect from the negative review).
• Potentially kind and welcoming receptionist (according to the positive review).
• Informative and caring vet and tech (according to the positive review).
• Reported corporate ownership (PETVET CARE CENTERS (CALIFORNIA), INC.).

No specific promotional information was included in the provided text. Therefore, we cannot comment on any current offers or discounts.

For local pet owners in Yucaipa, CA, considering Oak Glen Animal Hospital, it is advisable to weigh these contrasting experiences. While one customer reported significant issues with medication access and customer service, another had a positive experience with urgent care. The information regarding a change in ownership to a large corporation might also be a factor for some pet owners to consider. It may be beneficial to inquire directly with Oak Glen Animal Hospital about their current services, policies regarding prescriptions, and any other concerns you might have based on these reviews.

In summary, Oak Glen Animal Hospital in Yucaipa, CA, has received mixed reviews online. While one customer praised their same-day service and caring staff, another detailed a frustrating experience with obtaining prescribed medication and perceived poor customer service. Additionally, public records reportedly indicate a change in ownership to a large veterinary corporation. Local users should consider these different perspectives when making a decision about their pet's care.