Magnolia Pet Wellness Center

We've been taking our dog here since we adopted her 3 years ago. Recently, she has been experiencing urinary incontinence and we took her to get checked a month ago. During the visit, I was seen by a tech and was told that they would be taking a urine sample to rule out UTI. After requiring to put a muzzle on my dog (like every visit) the staff brought her to the back I was given the info that the results came back negative and got prescribed tablets to "see if it'll work". I never got to see the Vet that day, but I had a few questions about the medication. All I got in response was, "Let me ask her". I ended up leaving with a bill over $300 with added expenses like an ultrasound on top of other fees. Of course, I will pay for the medical bill because I want to make sure that my dog gets better because it makes me sad seeing her pee herself throughout the day. After a few days, our dog was still experiencing leaking and called the clinic to state the pills weren't working. I talked to the vet and she said over the phone, "Well, you were only in just a few days ago. Give the pills a longer time to work" with a condescending voice. All I wanted were answers and I'm not very well versed in how animal medication works so I took the response with a grain of salt and left it at that. Last week, my husband received a missed call from the clinic. He called back and nobody picked up and left a voicemail. We waited a few days but we never received a call. We thought this was very unprofessional and decided to transfer our dog to another clinic. We gave them another call informing them we never received a call back from the Vet and that we would like to have our dog's files transferred over to the new clinic. The receptionist told my husband that she would leave a note to the Vet and she will email it to us. We continued to wait, but no email of our dog files. We contacted the new Vet twice and they said they tried contacting Magnolia and never received any files. Today, I ended up calling Magnolia and said I was coming in person and expected to have my dog files. Of course, they had all the files ready for me and the Vet also came out of her office and said she sent over the files. Why did it have to be where I finally lost my cool and where they started getting stuff done? She even had the nerve to say, "I'm sorry the tablets didn't work" and after doing research I countered with, "It's okay we'll do the next step with Proin". The Vet said, "Yes, we have that in stock if you'd like to continue with us" and I said, "No thank you". Like the audacity to get more money out of me after not apologizing for taking so long? No. Ironically, the new Vet we decided to take our dog to was someone I know from high school over 12 years ago. The vibes were completely different. She didn't want to use a muzzle on my dog and when they took her to the back and said she did a great job without one. She came back and said that our dog's bladder has a lot of urine in it and recommended doing a Urine Culture. They printed out an estimate BEFORE doing any procedures with a verified signature which was something Magnolia NEVER did for us. I asked the new Vet her honest opinion and she said she would have just gone straight to the urine culture and prescribed Proin. I researched and found that "A urinalysis only identifies if bacteria is present or not. It does not identify the quantity of bacteria, the name of the bacteria, or which antibiotics the bacteria is sensitive to. Without a culture, the vet is just making their best-educated guess at which antibiotic will work at correcting the UTI." It's unfortunate, that some Vets make educated guesses and quote, "see if it'll work" as if people just have money lying around for trial and error. Also, to do all these unnecessary added procedures. I love my dog and would do anything for her so I'm pleased to have her at this new clinic.

We have been going to Dr. Barbier for some time until yesterday when I had an altercation with Stacy at the front desk for the second time since becoming a patient. The first time I let it slide thinking perhaps she had a bad day. I called yesterday frantic requesting an urgent appointment as I believe my dog ingesting chocolate is an urgent matter, Stacy made me aware the doctor was not in the office, I requested to speak to one of the techs as a matter of fact I insisted to speak to one of the techs in case I needed to follow any protocols prior to rushing her to an urgent facility to which she reluctantly responded they are all busy and you won’t be able to be seeing regardless, she proceeded to ask my pets name only to follow with I can’t interrupt the techs take your pet to the Animal Hospital, to which I inquire which one, her respond was cold ANY. Stacy allow me to remind you, YOU represent Magnolia wellness pet center and Dr Barbier, your lack of empathy, compassion and costumer service had me shaken. We will no longer continue to be patients at this facility.

We have a senior over weight cat that suffers from arthritis. We felt defeated with her condition not improving. That was until we met Dr B and her staff. Making the appointment was super easy, front desk staff extremely organized. Vet techs tend to your pet like your pet is a queen. Dr. B listened to my concerns and set her up on a monthly shot (Solensia) and changed her food. Our cat went from laying around all day and walking in pain....to running around all day and night, playing and very engaging. We are extremely grateful!

This place is awesome! Everyone was incredibly friendly and welcoming! We live on the north side of town and it is definitely worth the drive coming down here for us. Everyone there made us feel like they really cared for our puppy and we are beyond appreciative of that. Ironically our puppy’s litter mate was there the same time we were and they brought him in so got to play for a little. I thought that that was really thoughtful of the staff! 10/10 would recommend them to anyone looking for a vet, groomer, boarder! Thanks again guys!!

The staff at Magnolia Pet Wellness are so kind and gentle with my fur babies! And Dr. Christina Barbier has given my Squeaky another 6 months to her senior life! And she is helping us deal with Foxy’s issues also. I drive over 15 miles to help my dog with her arthritis via acupuncture treatments! Highly recommend!