Jordan Creek Animal Hospital

Welcome to Jordan Creek Animal Hospital, a Pet Hospital located at 3401 EP True Pkwy in West Des Moines, Iowa. As a provider of veterinary care within the Pet Hospital category, we aim to serve the pet owners of West Des Moines and the surrounding areas with a range of medical services for their animal companions. Understanding the importance of your pet's health, we strive to offer the necessary care to support their well-being. However, it's important to consider a balanced view based on customer feedback regarding our services and practices.

Based on the available customer reviews, the environment and staff at Jordan Creek Animal Hospital appear to have both positive and negative aspects. One reviewer described the staff as "Super kind and understanding" and noted their accommodating approach with a "difficult, reactive dog." This positive feedback suggests a compassionate and patient environment, particularly appreciated by owners of pets with special needs. The thoughtful gesture of sending a sympathy card signed by everyone after the passing of a pet further indicates a caring and empathetic team. This suggests that for some clients, the clinic fosters a sense of personal connection and understanding.

However, another review presents a contrasting perspective, stating "Twice the price Half the customer service." This feedback raises concerns about the perceived value of the services in relation to their cost and the level of customer care received. The reviewer described the clinic as "absurdly overpriced," citing a significant charge for a routine check-up required for government documents on a healthy pet. This suggests that some clients may find the pricing structure to be considerably higher compared to other veterinary options in the area.

Furthermore, the same reviewer expressed dissatisfaction with the clinic's punctuality, claiming they "show up ~30 minutes late to every appointment." This lack of timeliness can be a significant inconvenience for pet owners and may detract from the overall experience. The reviewer also criticized the demeanor of the front desk staff and vet assistants, stating they "can't be bothered to have a polite demeanor or even fain for a moment the slightest amount of professional attitude." This negative feedback regarding customer service is a serious concern, as it impacts the overall client experience and perception of the clinic.

In terms of the veterinary examination itself, one reviewer described it as brief, with the vet "basically poke at your dog for 2-4 minutes give it shots and send you on your way." This suggests that some clients may perceive the examinations as rushed and lacking thoroughness. The reviewer also raised concerns about the consistency of the veterinary team's review of the pet's file, recounting an instance where a recommendation from a previous visit was seemingly forgotten. This lack of continuity in care and communication can undermine client confidence in the clinic's attention to detail and personalized approach.

Considering the category of Pet Hospital, Jordan Creek Animal Hospital likely offers a range of standard veterinary services, including routine check-ups and wellness examinations, vaccinations, and potentially other diagnostic and treatment options. However, the stark contrast in customer experiences highlights the importance for prospective clients to weigh these differing perspectives. While some appreciate the kindness and understanding of the staff, others have significant concerns regarding pricing, customer service, and the perceived thoroughness of the veterinary care provided.

Currently, there is no specific promotional information available within the provided reviews for Jordan Creek Animal Hospital. It is common for pet hospitals to offer various promotions or packages, especially for new clients or specific services. To obtain information about any potential promotional offers, it would be best to contact Jordan Creek Animal Hospital directly at (515) 224-9500 or +1 515-224-9500. Inquiring directly will provide the most accurate and up-to-date details on pricing for specific services and any current special offers that may be available to pet owners in the West Des Moines area.

In conclusion, Jordan Creek Animal Hospital in West Des Moines, IA, is a Pet Hospital that has received both positive and negative feedback from its customers. While some clients have experienced a kind and understanding staff who are accommodating to pets with behavioral challenges and offer compassionate support, others have raised significant concerns about the clinic's pricing, customer service, appointment punctuality, and the perceived thoroughness of the veterinary examinations. Prospective clients should carefully consider these differing experiences and potentially contact the clinic directly to inquire about their services, pricing, and any current promotions to make an informed decision about their pet's veterinary care needs.