Healthy Paws Animal Hospital

Welcome to the local introduction of Healthy Paws Animal Hospital, a "Pet Hospital" situated at 441 E Arrow Hwy Suite 1, Glendora, CA 91740, USA. For pet owners in Singapore seeking insights into veterinary care facilities, this overview aims to present a balanced perspective based on the real customer reviews available online. These reviews offer contrasting experiences, which can be valuable in understanding the potential aspects of care at Healthy Paws Animal Hospital and what to look for in your local pet healthcare providers.

Healthy Paws Animal Hospital, operating under the category of "Pet Hospital," can be contacted at (626) 310-0677 or +1 626-310-0677. The feedback from customers presents a wide range of opinions, from high praise for emergency care and individual veterinarians to significant concerns regarding professionalism and record management.

Based on the positive feedback, the environment at Healthy Paws Animal Hospital is perceived as accommodating and staffed by caring individuals. One reviewer recounted a positive experience with a cat emergency walk-in, where "the staff & Dr Kang fit us in & made time for the procedure which saved Sonny's eye." This suggests a willingness to handle urgent situations and a team that can act promptly. The same reviewer also found the cost to be "reasonable" and the aftercare to be "great." Furthermore, they praised Dr. Han as "kind," someone who "explains things fully & clearly to help make the best decisions for each pet." The staff is also described as "lovely, personable & professional," contributing to a positive overall impression for this customer over three years of experience.

However, another review paints a starkly different picture, detailing significant issues with professionalism and record management. This customer's experience included failures in acknowledging and acting upon emailed medical records, incorrect information provided about vaccination statuses, and a lack of updated vaccination history in their system despite multiple submissions. The handling of a situation where the hospital provided incorrect information leading to a missed vaccination for one pet, and then attempted to charge extra to "squeeze in" the pet later, was also heavily criticized. Additionally, the defensive and contradictory response from a staff member when attempting to resolve these issues, along with a basic error like a misspelled name on the account, contributed to a deeply negative impression.

The services offered at Healthy Paws Animal Hospital appear to include:

Emergency Care: Evidenced by the walk-in cat emergency being handled effectively.

General Examinations and Consultations: As indicated by routine visits and explanations provided by Dr. Han.

Vaccinations: Although the record-keeping and scheduling of these were problematic for one customer.

Surgical Procedures: The emergency procedure that saved a cat's eye suggests surgical capabilities.

The features of Healthy Paws Animal Hospital, as perceived by different customers, include:

Caring and Skilled Veterinarians: Dr. Kang and Dr. Han are both mentioned positively for their expertise and bedside manner.

Prompt Action in Emergencies: The ability to accommodate a walk-in emergency and perform a sight-saving procedure is a notable strength.

However, the negative review highlights significant concerns regarding:

Record Management: Failure to properly handle and update medical records.

Professionalism: Issues with providing accurate information and taking responsibility for errors.

Transparency and Billing: Concerns about potential extra charges due to the hospital's mistakes.

Promotional information is not explicitly mentioned in the provided reviews. Pet hospitals often have introductory offers for new clients or may promote specific services or packages. To determine if Healthy Paws Animal Hospital offers any such promotions, it would be necessary to check their website or contact them directly. When looking for a "Pet Hospital" locally in Singapore, it is always wise to inquire about any special offers for new patients or bundled service packages.

The contrasting experiences at Healthy Paws Animal Hospital serve as a reminder of the importance of both the quality of medical care and the efficiency and accuracy of administrative processes in a veterinary practice. While some customers have found compassionate and skilled care, others have been significantly let down by organizational issues and perceived unprofessionalism. This highlights the need for consistency in service delivery and robust systems for record keeping and communication.

For pet owners in Singapore seeking a "Pet Hospital," it is advisable to look for clinics that not only have knowledgeable and caring veterinarians but also demonstrate strong organizational skills and a commitment to clear and accurate communication. Reading multiple reviews and perhaps speaking directly with the clinic about their processes for record management and patient communication can be beneficial in making an informed decision.

In conclusion, Healthy Paws Animal Hospital in Glendora, CA, appears to have the potential to provide excellent veterinary care, as evidenced by the positive experiences with their veterinarians and emergency services. However, there are also significant concerns raised about their record management and professionalism. This mixed feedback underscores the importance of considering all aspects of a veterinary practice when choosing where to entrust your pet's health. When researching "Pet Hospitals" in Singapore, aim to find clinics with consistently positive reviews across both the quality of medical care and their administrative efficiency.