Emergency Veterinary Hospital

Pet Hospital Oregon Lane County Springfield Pioneer Parkway East

1821 Pioneer Pkwy E, Springfield, OR 97477, USA

3.0

We got a kitten from my husband's coworker at 8 weeks of age. She had a little eye infection and we made her an appt with our veterinarian. On the morning we were to take her (appt was for 9:30), she couldn't even stand she was so lethargic. We took her to the emergency veterinary hospital and they let us know she had fleas that had sucked out all her blood so they gave her an infusion. They determined she had Fading Kitten Syndrome and probably would not survive. In spite of all their efforts, baby Shadow succumbed to her weakness and passed over the Rainbow 🌈 bridge. The people here are so compassionate and caring and this was very difficult for my husband and I. I don't think we could have got through it without their kind, caring staff. Highly recommend their service to anyone who has a pet that is suffering. Chandra G.

Channie Gottschall

Overview

(541) 746-0112
www.emergencyvethosp.com

Pet Hospital

State

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Welcome to Emergency Veterinary Hospital

Emergency Veterinary Hospital, located at 1821 Pioneer Pkwy E in Springfield, Oregon, operates within the platform category of "Pet Hospital," specifically focusing on emergency and critical care for pets. As an emergency-centric veterinary facility, it serves local users who require immediate medical attention for their animals outside of regular veterinary hours or for conditions needing urgent intervention. You can reach them at (541) 746-0112 or +1 541-746-0112.

Based on the available customer reviews, experiences at Emergency Veterinary Hospital appear to be varied, highlighting the high-stakes and often emotionally charged nature of emergency veterinary care. One reviewer, Chandra G., shared a deeply emotional experience involving a very young kitten with a severe flea infestation and Fading Kitten Syndrome. Despite the compassionate and caring efforts of the hospital staff, the kitten ultimately did not survive. Chandra G.'s review emphasizes the kindness and support received from the team during a very difficult time, recommending their services to those with suffering pets. This suggests a compassionate aspect to their care, particularly in sensitive situations.

In contrast, another review presents a significantly different perspective, detailing a negative experience centered around the cost of care, communication, and perceived lack of compassion. This reviewer brought their dog in with pneumonia and, after three days of treatment, made the difficult decision to take her home due to financial constraints. According to this review, the situation escalated negatively upon this decision, with the staff allegedly refusing to release the dog initially and presenting a choice between continued expensive care or euthanasia. The reviewer felt treated poorly for choosing home care, despite having years of experience as a pet owner. They also reported being sent home with an antibiotic but without a necessary anti-nausea medication and alleged overcharging for oxygen.

This second review further states that when the dog vomited the antibiotic at home, the hospital allegedly refused to prescribe the anti-nausea medication unless the dog was brought back for more round-the-clock care or for euthanasia. Ultimately, another vet prescribed the needed medication, and the dog recovered. While the reviewer acknowledges the difficulty of emergency veterinary work, they rated their experience at Emergency Veterinary Hospital very poorly, citing an attempted "extortion" related to their dog's life.

Considering these contrasting accounts, it's challenging to definitively characterize the environment and services of Emergency Veterinary Hospital without more comprehensive information. However, we can infer that as an "Emergency Veterinary Hospital," the facility is equipped to handle critical and urgent medical situations for pets. This likely includes diagnostic capabilities, treatment facilities (such as oxygen chambers and IV administration), and surgical services for emergencies. The environment would be geared towards rapid assessment and intervention, potentially differing from the more routine atmosphere of a general veterinary practice.

The services offered at an emergency veterinary hospital typically encompass immediate care for a wide range of medical crises, including injuries, sudden illnesses, and exacerbations of chronic conditions. This could involve stabilization, diagnostics (like blood tests, imaging), surgery, and intensive care. Given the first review, it's evident they can handle critical cases requiring interventions like blood transfusions or infusions. The second review indicates the availability of treatments such as oxygen therapy and IV antibiotics, as well as the dispensing of medications.

Features of an emergency veterinary hospital often include 24/7 availability or extended hours to accommodate emergencies that can occur at any time. They typically have staff trained to handle critical cases and are equipped with the necessary medical technology for emergency interventions. Based on the reviews, a feature that stands out is the reported compassion of some staff members in emotionally challenging situations, as highlighted by the first reviewer. Conversely, the second review suggests a potential issue with communication, cost transparency, and empathy in certain circumstances.

Promotional information is not provided in the text. Emergency veterinary hospitals often do not rely on traditional promotions due to the urgent and unplanned nature of their services. Their reputation within the local community and among referring veterinary practices is often key to their visibility. The contrasting reviews provided here would likely influence that reputation among local users.

For local users considering Emergency Veterinary Hospital, it's important to be aware of the spectrum of experiences reported. The hospital appears capable of providing critical care and has staff members described as compassionate. However, the account of the other reviewer raises concerns about cost management, communication, and the handling of difficult financial decisions. As with any service provider, individual experiences can vary. For emergency situations, having a local option for immediate veterinary care is crucial. Local users may want to consider these reviews in the context of the urgent need that typically necessitates a visit to an emergency veterinary hospital.

In conclusion, Emergency Veterinary Hospital in Springfield, OR, serves as a critical care facility for pets. While one customer review praises the compassionate and supportive care received during a tragic event, another details significant issues with cost, communication, and perceived lack of empathy. As a "Pet Hospital" focused on emergencies, they likely offer a range of urgent medical and surgical services. Local users needing immediate veterinary attention for their pets can contact them at the provided phone numbers. Given the mixed feedback, it may be prudent for pet owners to also research other emergency veterinary options in the area if time permits, while recognizing that in a true emergency, immediate availability is paramount.

Emergency Veterinary Hospital Photos

Emergency Veterinary Hospital Location

1821 Pioneer Pkwy E, Springfield, OR 97477, USA

Reviews

Apr 30, 2025 · Channie Gottschall

Emergency Veterinary Hospital attempted to extort me with the life/death of my dog. I brought my dog here last summer with pneumonia. She received good care, but after three days in an oxygen chamber on IV antibiotics the care had become unaffordable. I made the difficult decision to take her home. The moment I communicated this to the vet, everything changed. First the staff told me they would not release her, and told me I had to choose between continued care or euthanasia (which incidentally would cost a significant sum, too). I insisted that I would have to take her home for home care. The staff treated me like I was a monster for my choice, even though it was based on my knowledge as pet owner for 12 years. Without any time to adapt to room oxygen, the staff, now extremely rude toward me and uncompassionate toward my dog, pulled her out of the oxygen chamber and handed her over to me. The staff sent me home with the antibiotic she needed, but without the anti-nausea medication they knew she needed to stomach the antibiotics — they were giving her it while she was in their care. They also over-charged me by over $500 by double-charging for her oxygen. Predictably, my dog vomited up the first antibiotic I gave her at home. I called to ask if they could please prescribe us that anti-nausea medication, since she obviously still needed it. I was then told that I needed to either bring her back for more round-the-clock care (which they knew I couldn’t afford), or euthanasia. They refused to prescribe her the anti-nausea medication, even though they knew she tolerated it and indeed needed it, as they themselves gave it to her while she was in their care. To their credit, they did refund me the amount they had overcharged. Fortunately, another vet that had never seen my dog before recognized the severity of the situation and was willing to prescribe the anti-nausea medication she needed. My dog, now 14, made a full recovery at home and has had another 14 happy healthy months. This, after the Emergency Veterinary Hospital tried to force me to choose between care I couldn’t afford, or paying them to euthanize her. We’ve seen a lot of vets over the years. I am sensitive to how difficult the job of emergency vets in particular can be. I’ve given other emergency vets 5 star reviews, because they deserved it. Unfortunately, Emergency Veterinary Hospital doesn’t deserve a single star, but that’s not an option, so here’s 1.

Sep 21, 2024 · Sangye Ince-Johannsen

I want to say a HUGE thank you to Emergency Vet Hospital in Springfield! They have dealt with my Cats & Kittens Emergencies for many years now. They always greet me with compassion, always willing to answer any questions & show patience & understanding during stressful moments. Years back they saved my 16 year old cat Vern from a life threatening case of Diabetic Ketoacidosis! He stayed with them a week, & I’m confident that without their professionalism & expertise that he wouldn’t have made it. Great place for senior cats that need help immediately. Now, years later- I’ve taken my cat Bazil in multiple times for life saving procedures, & now my 7 month old kitten (Bindi) had an emergency & I knew exactly where to take her! As usual, they were kind, quick, & thorough. They discovered my kitten had ingested a foreign body. They let me decline excessive x rays & just go for the important one that would give us answers. They know that Emergency Vets have high prices so they called around to find me the safest & most affordable clinic that could do the kitten’s procedure for cheaper (Veneta Vet). The quick & efficient decisions they made, saved my kitten’s life. Not only have they extended the life of senior pets for me in the past—Both of my pets wouldn’t be here today without them!! Thank you for your hard work & dedication to our fur families! So grateful for your clinic! 5 Stars!! ❤️‍🩹🐾

Nov 21, 2024 · Cherie Straw

11:30, Friday night. My beloved cat has been vomiting blood today, and had lost a LOT of weight. I thought I was going to have to put her to sleep. After a horrible experience at the only other er vet in the area, we came here. They immediately took her back, and we waited to hear the dreaded news...that she had cancer and was suffering too much. We were only half right. She does have cancer, BUT, with one very inexpensive medication, she could be comfortable, and even happy for a few more months. I honestly thought it would cost a lot more, and I'm not financially stable. They didn't know that, so they didn't undercharge me out of pity. They honestly care about my cat and her staff. (My hubby and me). They charged me substantially less than my cat's last regular vet visit, a month ago, and they actually made her feel better! Thank you, Q Street Animal Hospital!

May 04, 2024 · Kathy Walker

This place is without a doubt the worst place to take your pet ! They kept telling me they needed paymen up front, so i paid them. Then It took 10 minutes to bring a gurney out to get my dog that could not walk, as soon as we don't him on it they told me I could not go back with my dog, and from the. Ery beginning, acted like they were already assuming we were putting him down with I never implied, and when I said I would take him somewhere else, and requested my money back, they said they'd go get my refund, then came back out with reinforcements and told me they would not give my cash back, and they would send it to me. My dog has duty his leg, all I wanted to do is get him comfortable and better, now I have to find somewhere else on a Saturday

May 03, 2025 · Lonnie Bowers