Crestwood Animal Hospital

Welcome to Crestwood Animal Hospital, your local Pet Hospital situated at 28822 Pacific Hwy S, Federal Way, WA 98003, USA. We are dedicated to providing comprehensive and compassionate veterinary care for your beloved pets. Based on the feedback from our clients, we strive to be a place where you feel heard, your questions are answered, and your pets receive the best possible medical attention. Our team, including Dr. Norstrem and our capable staff, is experienced in handling a wide range of health issues, from routine concerns to more complex medical and surgical needs. We aim to build lasting relationships with our clients and their furry companions, grounded in trust and excellent care.

While the reviews don't offer extensive details about the clinic's physical environment, they do suggest a practice that is equipped to handle various medical situations, including surgeries and emergencies. One reviewer mentioned needing surgery for an abnormal growth, indicating the availability of surgical services. Another noted being "squeezed in" for an emergency within a reasonable timeframe, suggesting the clinic's capacity to handle urgent cases. The positive review also highlights the ability to have conversations with the vet and discuss all available options, implying consultation rooms where detailed discussions can take place. We likely maintain a clean and functional environment necessary for providing quality medical care, including examination rooms, a surgical suite, and areas for patient monitoring and recovery.

Crestwood Animal Hospital offers a range of veterinary services to address the diverse health needs of your pets. Based on the customer reviews, these services include:

• General Wellness and Preventative Care: Addressing routine health needs to keep your pet healthy.
• Care for Illnesses: Managing a variety of health-related issues as they arise.
• Emergency Care: Providing support for urgent medical situations.
• Surgery: Performing surgical procedures when necessary, such as for abnormal growths.
• Euthanasia: Offering compassionate end-of-life care when it becomes necessary.
• Consultations and Client Education: Taking the time to explain diagnoses and treatment options to pet owners.
• Care for Working Dogs: Demonstrating specific knowledge and understanding of the health needs of working K9s.

Several features of Crestwood Animal Hospital are highlighted in the customer reviews. The expertise of Dr. Norstrem, particularly his knowledge of working dogs, is a significant feature appreciated by clients with K9s. The capability of the staff is also noted, contributing to the overall level of care. A key feature mentioned is the open communication style, where clients feel comfortable asking questions and discussing all available options. The willingness to accommodate emergency cases within a reasonable timeframe, even amidst the changes brought by COVID, is another important feature indicating a commitment to being there when needed. Furthermore, the hospital's ability to handle a variety of health issues, from minor concerns to surgical interventions, suggests a comprehensive scope of medical services.

The customer reviews present a somewhat mixed but ultimately appreciative view of Crestwood Animal Hospital. One reviewer, who has been a client for 16 years, generally expressed happiness with the care received from Dr. Nordstrom and his staff. They specifically praised Dr. Norstrem's knowledge of working dogs and the team's support through various health issues and emergencies. This long-term positive experience speaks to a consistent level of care and trust built over time. They also acknowledged the impact of COVID on veterinary services and appreciated being squeezed in for an emergency.

However, the same long-term client also shared a deeply personal and negative experience regarding the euthanasia of their 14-year-old dog. They described a difficult procedure and expressed disappointment in Dr. Nordstrom's handling of it and the lack of follow-up afterward. This feedback highlights an area where this client felt the care fell short of expectations. It's important to note that this client later updated their review to acknowledge receiving flowers from Dr. Nordstrom and his staff, indicating a subsequent effort to express condolences.

Given these reviews, Crestwood Animal Hospital appears to be a place where many clients, particularly those with working dogs, feel well-cared for and appreciate the knowledgeable and communicative approach of Dr. Norstrem and the staff. They are recognized for handling a range of health issues and emergencies. However, the experience shared regarding the euthanasia process indicates that, like any service, there can be instances where clients feel let down. The subsequent gesture of sending flowers suggests a recognition of the client's distress.

Currently, there is no specific promotional information mentioned in the provided text. Pet hospitals sometimes offer introductory discounts for new clients or promotions on specific services like vaccinations or dental cleanings. Local users in Federal Way interested in learning about any current promotions at Crestwood Animal Hospital are encouraged to contact them directly.

For pet owners in Federal Way, WA, Crestwood Animal Hospital, located at 28822 Pacific Hwy S, offers a veterinary practice known for its knowledgeable staff, particularly regarding working dogs, and a willingness to communicate openly with clients. They provide a range of services from routine care to surgery and emergency support. While one long-term client shared a negative experience with a specific procedure, their overall history with the clinic was positive, and they did acknowledge a follow-up gesture. We recommend that local users consider these experiences and contact Crestwood Animal Hospital at (253) 839-4744 or +1 253-839-4744 to discuss their pet's healthcare needs and determine if their services align with your expectations.

In summary, Crestwood Animal Hospital in Federal Way, WA, is a Pet Hospital that has garnered positive feedback for its knowledgeable staff, especially with working dogs, their communicative approach, and their ability to handle various medical needs, including emergencies and surgery. While one client shared a negative experience during a sensitive procedure, the overall sentiment suggests a trusted local veterinary practice. We encourage you to reach out to them to learn more about how they can care for your pets.