Craig Road Animal Hospital

On January 12, 2024, I took my dog to Craig Road Animal Hospital for a dental evaluation with Dr. Meisha Mychajlonka. I was given two estimates—one with unnecessary vaccines I declined, and another without. I took the consent forms home, filled them out, and emailed them back on January 15. I explicitly marked "Do Not Approve" for extractions. I emailed the forms to Craig Road Animal Hospital, they confirmed receipt and added them to my dog's file. When I arrived on the 18th, I expected a quick drop-off, as my paperwork was already submitted. Instead, I waited past my appointment time and had to sign new consent forms. Dr. Meisha Mychajlonka marked "Conditional Approval" for me after I said I wanted a call before any procedure. I made it crystal clear that I wanted a call before any extractions. At 10 AM, I received a voicemail stating 35 teeth would be extracted. I assumed it was a transcription error and immediately called back—only to be placed on hold for 17 minutes. When I finally spoke to staff, I explicitly declined the extractions. They acknowledged my decision. Yet, despite this, Craig Road Animal Hospital went ahead and extracted 35 of my dog’s teeth WITHOUT MY CONSENT. At pickup, I was told the procedure aligned with the "low end" of the estimate, and staff brushed off the miscommunication. The owner and family member of Meisha, Dr. Kurt Mychajlonka, stated that if a pet owner doesn’t respond on the first attempt, the operating veterinarian should stop the procedure—yet this wasn’t followed. So why did they go ahead and extract my dog’s teeth against my wishes? To make matters worse, my dog was also given a Rabies vaccine I never approved, and days later, he developed Kennel Cough from their facility. This clinic has zero regard for consent or ethics. My dog’s life—and mine—has been permanently altered. Instead of a simple cleaning, he now faces a lifetime of dietary restrictions, extra care, and suffering from the damages they caused. I filed a formal complaint with the Veterinary Board against Dr. Meisha Mychajlonka, only to have it dismissed due to “lack of evidence.” Lack of evidence? I have emails, consent forms, and phone records proving I declined extractions. Yet, somehow, that wasn’t enough. It’s infuriating that a vet can completely ignore a pet owner’s consent, permanently alter an animal’s life, and walk away without consequences. Craig Road Animal Hospital disregarded my wishes, ignored consent, and put my dog through unnecessary trauma. If you love your pet, stay far, far away from this place.

I had been to 4 other Vets and ER animal hospitals on 3/17/25 with my dog she wasn’t doing well and suffering more every minute. She was 17yrs old, I was getting the run around all the while my dog wasn’t doing well dying. I ended up at Craig Animal Hospital had a consultation with the doctor and I knew that I needed to stop her suffering. From the girls and trainees at the front desk to the everyone in the back office and doctor my little Hershey baby and myself were taking care of with the most amazing kindness and compassion. I am so thankful for EVERYONE OF YOU working on 03/17/25, you made this difficult journey just a little easier. Thank you SO MUCH!!!!!

Such a sweet hospital. I unfortunately had to put my baby down due to serious infection and they were so sweet the entire process and truly look care of sunny in the best way in his final hours. They also sent a sweet card all signed and it just made me cry. It was so beautiful. Will go here again! Thank you for your kindness

Losing a family pet is right up there with family loss… heartbreak and loving memories… BUT we shout out to these employees that were at our side when our Bella had to be let go❤️❤️❤️stressful day but was made so much easier with all friends at Craig Animal hospital⭐️⭐️⭐️Bella was a feral momma who had 4 babies… we raised them … adopted out and my Sara took Bella… persnickety… set in her ways… she fit in… even friends with family dog Charlie… she left her mark on our hearts and will be truly missed.., HIGHLY RECOMMEND THIS GROUP AT CRAIG ANIMAL HOSPITAL… we thank you for making our sad time a little brighter and for attending to our girl with compassion and forever love🌹🌹🌹GOD BLESS U ALL.., Sara, Elijah, Lukas. Charlie and Vicki Allen❤️❤️⭐️⭐️⭐️⭐️⭐️⭐️💕💕💕💕

If i could leave no stars i would because i was there for 2.5 hours and my dog wasnt checked ONCE. The worst experience I've ever had. I called ahead and they said they were accepting walk-ins. Getting my dog checked for diahrea. There's at least 8 employees up front, one of them gives me a form to fill out and asks me to wait after I turned it in. As I wait, I see about 5 people check in and check out. After an hour, I ask for a time estimate. Turns out they never checked me in. I'm disappointed, but I'm reassured that they take care of me right away. They put me into a room and ask me about past records and say they'll call the previous vet about his records. I wait patiently. After another hour, I ask for any updates. Pretty much right after, Dr. Goldfield comes in and says it took them that long to get the records. I must've guessed correctly at what time I should ask for an update. She asks me some questions, she goes to try examine my 7 month Saint bernard and he growls. He's never been aggressive, but he was very nervous about the environment. She made no attempt to make him comfortable and is frustrated that he wasnt easy right away. Dr. Goldfield freaks out and asks to examine him outside of the room. I ask what she would do to him and she says she wants to check his belly, etc. She must've been waiting for 2 hours too because she seemed really annoyed that I asked about what they would do to my dog or maybe she assumed i should know. She tries to examine him while I restrained him, and immediately gives up and says she's gonna get help. This whole interaction must've been 5 minutes tops. Maybe every dog she's treated has been perfect, so my puppy really got unlucky here. She leaves me in the room for another 20 minutes, and again I have to ask the group of employees if I could get some kind of update or gameplan. They're all super friendly and say they'll check. They bring in the other employees who were apologetic the first time and inform me that Dr. Goldfield doesn't want to treat my dog and that a different vet would. At this point, I feel defeated and although they were apologetic, I really couldn't hold back my tears and had to get out of there. And I left at 2.5 hours later with NO EXAMINATION, and NO IDEA what's wrong with my dog. A MILLION EMPLOYEES AND NOT ONE PERSON THOUGHT TO CHECK TO SEE WHY I WAS STILL THERE AND EVEN AFTER THE FIRST MISTAKE AND I WAS WAITING IN THE ROOM, NOT ONE PERSON THOUGHT TO COME IN TO CHECK ON ME OR UPDATE ME. EVERYTIME I GOT INFO, IT WAS BECAUSE I HAD TO ASK.