Boca Raton Animal Hospital - Vetco Total Care

⚠️❌PLEASE READ❌⚠️ (false charges For procedures, not performed. Technician LYING About their name To avoid a report. scammed out of $$) Please, please, please, for the love of God do not go to this office office. Currently dealing with my lawyer and the American veterinary medical Association For complete malpractice. I came in with my four week old kitten, We had found him on the side of the road and wanted him dewormed and Get him a fecal test. It had been four days since we had him and he had not gone number two. After giving him the dewormer, After I specifically said, I wanted to call my mother and my primary care veterinarian after seeing the invoice before I made a decision. They returned to the room with my cat, and had already given him the dewormer. I was now forced to pay this bill. They told me that they would be collecting a fecal sample and that I would have to retrieve it and bring it into them and 24 hours after the sample is submitted. I will have results. I told them I could not get kitten to poop for four days and they returned five minutes later telling me that they were able to make him go. This was a complete LIE. I suspected that they were lying only because I am very experienced in kittens and I was shocked. They were able to make him go in under five minutes. He then proceeded to come home and the largest poop I’ve ever seen Kitten. They do not poop twice a day and especially not that much. I left it alone And I went to pay my bill, After repeating myself, maybe five times I told them that this was a scheduled free first appointment. I paid my bill and then they printed me the receipt, With a $65 charge For the vet visit, I told them that they just charged me for the visit that was supposed to be free and for about five minutes they argued with me that there was absolutely nothing that they could do about a refund and that they could absolutely not refund me. They offered to put $65 towards my next visit. After being skeptical that they got a fecal sample, it has now been well over two weeks, and the sample is now “”missing” After threatening to report the technicians, licensing number I was finally offered a refund for the fecal sample. For about two weeks, I have been trying to get in contact with them and they have promised me over and over that they will call me, I have been promised receipts in my email that I have never gotten, I finally called the office back just to get the name of the technician that saw my cat, AND THEY LIRD TO ME ABOUT THE TECHS NAME. I was told that Dr. Rubin’s first name was Elizabeth, This is a lie. Her name is carolyn And a quick licensing search confirmed that Along with address of practice.

Always a good experience here with the staff, Dr. Rubin and Matt were very friendly and caring for the well being of my dog!

Everyone in the clinic is very nice. I brought my furbaby here and the staff looked at her and took the time to give me and my daughter a thorough explanation of our babies health. I honestly have never seen a staff so hands on and willing to go the extra mile for my furbaby. I sincerely appreciate them and all they've done and continue to do. My daughter wants to be a veterinary and the tech spoke to her about their experiences working with animals and suggested routes for her achieve her goals.

I want to thank Dr. Carolyn Rubin for going over and beyond the call of duty when another doctor dropped the ball on my dog's critical care. The staft at Vetco in Boca Raton is friendly, caring, and very compassionate. Oreo, thanks you too! Nia, and Emma hat off to you both.

Very friendly and helpful OFFICE staff from the receptionist to The Doctor. I give y’all A 10 !!