
Banfield Pet Hospital
Pet HospitalNew YorkAlbany CountyLathamTroy-Schenectady Road
609 Troy-Schenectady Rd, Latham, NY 12110, USA
4.0
I WAS GIVEN THE WRONG MEDICATION. RUN AS FAR AWAY FROM THIS PLACE AS YOU CAN. DANGEROUS ESTABLISHMENT. I was prescribed eye drops for my dogs eye infection, I was given a topical ointment and paid the price of the drops which are far more expensive. Whoever these people were granted degrees from clearly did not attend any schooling. Basic chemistry knowledge would’ve prevented this. THANK GOD I knew it was incorrect. I got no refund, these people are stupid and useless. Please go to an actual vet, these people don’t have the proper education to test your animals. Save your time and money, I AM BEGGING YOU.
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Overview
- (518) 220-9017
- www.banfield.com
Hours
Pet Hospital
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Banfield Pet Hospital Introduce
Welcome to the introduction of Banfield Pet Hospital, a local pet hospital situated at 609 Troy-Schenectady Rd, Latham, NY 12110, USA. As a platform category dedicated to Pet Hospitals, we aim to provide local users with comprehensive information about nearby veterinary care options. This introduction will delve into the potential environment, services, and features that Banfield Pet Hospital may offer, drawing upon publicly available information. Please note that this description also includes customer feedback found online to provide a balanced perspective.
Banfield Pet Hospital is part of a larger network of veterinary clinics across the United States. Typically, such facilities aim to provide a range of veterinary services to cater to the health and well-being of pets. These services often include routine check-ups, vaccinations, dental care, surgical procedures, and diagnostic testing. The goal of a pet hospital is generally to offer comprehensive medical care for animals, addressing both preventative health needs and treating illnesses or injuries.
In terms of the environment, a typical Banfield Pet Hospital aims to create a welcoming and comfortable space for both pets and their owners. This usually includes waiting areas designed to minimize stress for animals, examination rooms where veterinarians can assess pets' health, and potentially surgical suites and recovery areas for more complex procedures. Cleanliness and adherence to hygiene standards are typically prioritized in such medical environments to ensure the safety and well-being of all patients.
The services offered at a Banfield Pet Hospital generally encompass a broad spectrum of veterinary medicine. Preventative care is often a cornerstone, including regular wellness exams, vaccinations to protect against common diseases, and parasite prevention (such as flea, tick, and heartworm control). Dental care is also frequently offered, recognizing its importance for overall pet health. This can range from routine cleanings to more complex dental procedures.
For pets that are ill or injured, Banfield Pet Hospital may provide diagnostic services such as blood tests, urine analysis, X-rays, and ultrasounds to help determine the underlying cause of the problem. Depending on the diagnosis, treatment options could include medication, surgery, and supportive care. Some Banfield locations may also offer specialized services or focus on particular areas of veterinary medicine.
Features that are often associated with veterinary hospitals like Banfield include a team of qualified veterinarians and veterinary technicians. These professionals are trained to provide medical care for animals and work together to ensure pets receive the necessary attention. Electronic medical records are also commonly used to keep track of a pet's health history and treatment plans. Furthermore, some Banfield locations may offer wellness plans or membership programs that bundle preventative care services for a monthly fee.
It is important for local users to be aware of all available information when considering veterinary care options. To provide a comprehensive picture, it is necessary to include feedback from individuals who have used the services at the specific Banfield Pet Hospital located at 609 Troy-Schenectady Rd, Latham, NY 12110. Several online reviews express significant concerns regarding the quality of care and accuracy of diagnoses received at this particular location.
One review states, "I WAS GIVEN THE WRONG MEDICATION. RUN AS FAR AWAY FROM THIS PLACE AS YOU CAN. DANGEROUS ESTABLISHMENT." This user reports receiving a topical ointment instead of prescribed eye drops, highlighting a discrepancy in medication and expressing concern about the staff's knowledge. They also mention not receiving a refund and strongly advise others to seek care elsewhere, questioning the staff's qualifications.
Another concerning review details a situation where a two-year-old cat was allegedly misdiagnosed with stage 4 kidney failure and recommended for euthanasia. The reviewer recounts taking their cat to another veterinarian who found the cat to be "perfectly fine" and suffering from a urine blockage instead. This customer expresses outrage and demands accountability, emphasizing the emotional and financial distress caused by the alleged misdiagnosis.
These reviews raise serious questions about the accuracy of diagnoses, medication dispensing practices, and overall quality of care at this specific Banfield Pet Hospital location in Latham, NY. Potential users are strongly advised to consider this feedback carefully when making decisions about their pet's veterinary care. It is always recommended to research and compare different veterinary providers to ensure the best possible care for your animal companion.
While Banfield Pet Hospital as a network aims to provide comprehensive veterinary services, the experiences reported by these customers at the Latham, NY location suggest significant issues that warrant careful consideration. Local users may want to seek additional information, perhaps by contacting the hospital directly to discuss their concerns or by seeking opinions from other pet owners in the Latham area. It is crucial to feel confident and comfortable with your chosen veterinary care provider.
In conclusion, Banfield Pet Hospital in Latham, NY, is listed under the Pet Hospital category and can be reached at (518) 220-9017 or +1 518-220-9017. While the general premise of a Banfield Pet Hospital includes offering a range of veterinary services in a clean and welcoming environment, publicly available customer reviews for this specific location raise serious concerns about the accuracy of diagnoses and the quality of care provided. Local users are strongly encouraged to consider this feedback and conduct thorough research before entrusting their pet's health to this facility.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
609 Troy-Schenectady Rd, Latham, NY 12110, USA
Get directionsReviews
I WAS GIVEN THE WRONG MEDICATION. RUN AS FAR AWAY FROM THIS PLACE AS YOU CAN. DANGEROUS ESTABLISHMENT. I was prescribed eye drops for my dogs eye infection, I was given a topical ointment and paid the price of the drops which are far more expensive. Whoever these people were granted degrees from clearly did not attend any schooling. Basic chemistry knowledge would’ve prevented this. THANK GOD I knew it was incorrect. I got no refund, these people are stupid and useless. Please go to an actual vet, these people don’t have the proper education to test your animals. Save your time and money, I AM BEGGING YOU.
May 09, 2025 · k hewesStay away !! If I could leave a zero I wound! I brought my cat there for what I thought was a uti.. my cat is 2 years old, the vet told me my cat need to be euthanized he won’t live for 2 days he is in stage 4 kidney failure. He needs to be put down asap! I was thinking maybe he should she said he was suffering. It didn’t seem right he was perfectly healthy day prior. I took him to another vet! He is perfectly fine !! He had a blockage in is urine! These people need to be FIRED! This is horrible !! How many people have they done this too? I paid 750 dollars for this nonsense almost lost my cat!! Who pays next time ? How many have paid already?? When does it end?? Shame on you !! I will keep pushing this issue so every knows ! My cat is my family! This isn’t fair!
Mar 12, 2025 · danielle irvisMy dog has been a patient at Banfield in Latham for four years. Yesterday, my husband dropped her off for a dental cleaning. The prior day I spoke to the staff and express my concerns about how terrified my dog was to be at the vet. I was worried that she would sit in a cage for an extended period of time while waiting for her procedure. The staff were very nice on the phone and assured me that my dog would be the first procedure of the day so they could get her in and out. When my husband dropped the dog off in the morning, the receptionist was only concerned with selling us a wellness plan. My husband told her that he needed to talk to me as I was away on a business trip, but to please go ahead with the dental cleaning and also cut Sadie‘s nails. When I finished my meeting at noon, I looked at my phone and realized I had missed a call at 9 AM from Banfield. The receptionist left a message stating that they could not move forward with anything until we accepted or declined the wellness plan. I immediately called my husband and asked if he had spoken with the vet. He said no one had called him and that Sadie would be ready around 2 PM for pick up but he would call back to confirm. When he called the vet, he was told that she was not given the procedure because they had called us multiple times and no one had called them back. They left my dog sitting in a cage for five hours. They called once at 9 AM and never again. My husband went to the vet immediately and picked the dog up. Once they left, I called and asked to speak to a manager. One of the doctors got on the phone and told me that they should’ve called us more than once but the receptionist hadn’t gotten an authorization from my husband to use anesthesia. This was entirely different than the message that was left on my voicemail. The receptionist was so concerned with selling him a wellness plan, she did not do her job and have my husband sign the proper documents. The veterinarian went on to say that they tried to call my husband and he answered and told them not to call him anymore. Not only would my husband never behave like that while our dog is in their care, but he never received a phone call from anyone at the veterinarian. The veterinarian also said she was aware that Sadie should have been the first procedure and they held up multiple procedures in order to wait for us to return their call. Once again, we only received one phone call at 9 AM and now she’s telling me that multiple other animals sat in cages waiting to have their procedures done for no reason.To say my dog is traumatized is an understatement. She spent half a day in the vets office in a cage, waiting for a procedure that never happened, so basically all we did was punish her for a day. I am so disappointed in the service that we received. Never in my life would I have thought that selling a wellness plan would’ve been more important than the care of an animal. We will not be returning.
Dec 14, 2024 · Pam MillerI have a great experience especially seeing my dog Phantom being happy to go to Banfield to his visit. If Phantom is happy I’m happy. My dogs look very healthy, even Skye is happy with Banfield service.
Apr 17, 2024 · Daisy DukeOur first born baby ( chihuahua) was saved by the talented Dr and staff for 1/5 th to 1/8 th of the price from other vets .it was a emergency surgery that was just supposed to be a check up and shots and now she is all set . Paige will be good as new in a few weeks. Love her and Banfield pet hospital in Latham
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