Banfield Pet Hospital

Ive been to several banfields since I began my dogs wellness plan. The progressridge banfield is the best location I've been to so far. I thought about canceling my plan because of the bad experience from other locations. However this banfield actually cares about it's patients and makes the effort to have your pets seen in a timely manner. They've seen my pets for eye cysts, belly issues, ear infections, dental cleaning, etc... my golden has no problems being seen, but my husky has a lot of anxiety. They always do their best to keep him calm. Dr knox explains the details of the visit and the staff members are all super friendly!

I do recommend checking out trustpilot for more comprehensive reviews but here is mine. They're impossible to contact, I've never been able to successfully call them over the past two weeks. I signed up for their OWP and they really push the limits of their advertisement to make it seem better than it actually is. They make it seem like you can contact them at any time, but their petchat and customer service is all AI...it isn't even real people. you have 2 virtual visits per year, but it is impossible to schedule because it has to be scheduled through the hospital, and they never pick up the phone, so this is some kind of feature you don't actually get to use.

Every time we need to bring our dog in or pick up his medications, we go in within their hours of operation and they always seem to have their doors locked and nobody up front by 4pm when they are supposed to be open until 6pm. Staff has not been very friendly whenever we have been able to get an appointment. Nobody ever answers the phone when calling within the hours of operation. Anytime we get there (when they are actually open) we have to wait up front at LEAST 30 minutes before being seen/helped because nobody is up front for check in or anything. This location specifically has given us so many issues, will be transferring our dog elsewhere

The only reason for the one star is because the staff was friendly and bc of the many offices it was convenient. However I will never recommend Banfield again, due to the thousands of dollars I spent on my dog because they told me for over 4 years of going to them that my dog had yeast infections in both his ears. With the diagnosis, I bought the treatments of pills and ear washes, trusting that the trained professionals were telling me the truth. Irrated that nothing was fixing/helping the problem I sought out a second opinion. I am so incredibly thankful that I did because I found out that there was no yeast infection to be had instead two different cultures in his ears, went home with a different medicine for his ears, which were cleared up in about two weeks and haven't had any issues since.

Ive only taken my kitten for appointments at this location for his last two appointments and they have the same level of friendliness and great service as any other Banfield. Little Dijon is always in great hands with them! Sure, I may be a little biased because they called my kitten one of the sweetest BUT I think that only proves my point that they really pay attention and care for their furry clients! My handsome guy is healthy and has been for his 4 years thanks to Banfield!