Banfield Pet Hospital

Update to a previous review. After visiting the vet for a nail trim for my cat, the vet staff decided that my cat required an office visit because her abundance of fur is a health hazard. After being put in a room and having my cat whisked away while I waited for over 45 minutes to return. I only learned I was charged for an office visit in the way out and the office staff claims they won't give me a refund. I was not consulted about the vet visit, nor did I ask for that but they think that I should pay $95 to have a "pedicure" and they were in the wrong for asking the vet to intervene. So glad I didn't take her for anything important which would have given them reason to charge me more without my knowledge or consent. Because of this incident, I am no longer going to use Banfield as my go to vet. And I am disputing the charge until they fix the amount owed. The worst part it a friend recommended Banfield to me and this was my 2nd visit thinking I could trust the vet. Never again. It's a shame that the office staff is blighting the entire group for something so insignificant.

My dog was neuderd and did great. They gave me a good explanation of the procedure and post surgery care. Happy patient =happy mom🥰

I’ve been a regular banfield client for over 15 years. This weekend I had an emergency with my lab who had a knee injury and couldn’t use her back right leg. I was forced to go to the new location at pompano and the doctor Mr Hannwacker is not even one of their doctors. He did not use her previous Xray images and said she had bad hips— he never addressed her knee injury which we came in for. Then they did not give me the referral for an orthopedic and said we don’t have a fax or scanner to send it I would have to drive back up and get it. When the doctor gave me a quote for $203 he said some arthritis medicine plus her current pain medication refill and blood work. Then when I came to pick her up I wait and waited for no doctor to come speak to me just sent me on my way with one medication. When I got my follow up call demanding my referral they had no insight into anything they did for my dog (because they did nothing) and then said I can come again to get the medication they forgot for the severe pain she was in and pay additional $43. This is a joke facility and they have not given any adequate care and I will be leaving banfield permanently

Banfield sucks. They steal your money, they’ll renew your contract if you don’t cancel it in time. They’ll over charge you. And they never really explain what plan they want you to sign up for. They’ll tell you that you’re getting an all inclusive plan and then you’ll find yourself still paying out of pocket because “well that’s not included.” I signed up with my Saint Bernard puppy for the puppy plan. They obviously knew she was a Saint Bernard. That included a spaying. When the time to spay came around, they said they couldn’t do it because the “vet refuses to spay any dog over 60 lbs.” so please tell me what I paid for for a year?! 10/10 would never recommend are you kidding? LOL we are now part of a local small mom and pop vet and it’s less expensive, more personable and very reliable.

Took my cat in for ear infection saw Dr Catherine Belley and she was wonderful. Loved Nicole at the front desk very nice and professional. Alicia in the back was really sweet, professional and took great care of my kitty!