Animal Wellness Center

Our puppy ended up with a hurt leg while we were on vacation. They worked us in quickly, only did the needed imaging. Once they took one picture they stopped knowing he’d have surgery and would be charged again in the morning. They were caring, friendly, gentle and accommodating. Highly recommend! This would be our vet if we lived in town! Thanks again for today!!

Dr Norma and her team are exceptional, my babies are at ease within minutes and that is no easy task!. The staff are so nice, you feel like family, ty for giving my pups exceptional care.

Dr. Norma is the best vet our family has ever had! She is so kind, caring, and compassionate. She has been our vet since we moved back to town almost 10 years ago, and we won't go anywhere else! The whole staff has taken care of and helped us when we lost our 3 senior fur-family, and now currently takes care of our 4 younger ones ranging between 1.5 years old to 7 years old. The latest episode - our 7 year old cat Patrick Swayze developed diabetes and was on death's door, he is now thriving and back to his old self and gained some weight back. All of our fur-family members love to go in and see everyone in the office. She also doesn't try to gouge your wallet. Her vet techs go above and beyond as well! Robert and Holly, especially, have become like a second family that I trust as much as I trust Dr. Norma. I have way too many good things and experiences to say about how much I value what they do and have done for our family!

Dr. Norma Haupt, veterinarian par excellence, and her amazing staff cannot be commended highly enough for the many years of wonderful and compassionate care given to my beloved dog Suki, who had complex health issues. This praise extends not only to her office practice, but to Dr. Norma's talented and precise surgical skills, including an unexpected, difficult, and lifesaving abdominal surgery, which provided Suki with several extra years of excellent quality of life. New rescue dog Sydney also loves everyone at Animal Wellness and gets the same, love, superior care and lots of treats! At this juncture, I also feel compelled to respond to the gentleman who complained about being turned away and whose one star review continues to appear after six years, provide context for why he might have received such a response, and why this criticism is unfounded. First, Animal Wellness, as a small vet practice, does limit its patient numbers so as to be able to provide the finest of service. I can provide assurance that, if your pet is Dr. Norma's patient, they will do everything possible to ensure your pet is immediately seen for urgent needs, as Suki was seen innumerable such times in her final years. Second, there are certain days where the vets are are scheduled for surgery all day and not available to attend to other issues. Quite frankly, I would not want Dr. Norma to walk out of Suki's 3.5 hour lifesaving surgery to attend to a dog with tummy troubles. Third, Dr. Norma was one of the founding and continuing members of St. Johns County's first (and still the only in the greater St. Augustine area) ER vet practice, created so that our local pets could receive evening and weekend emergency care without having to drive more than the "golden hour" in which trauma treatment can make all the difference. The very suggestion that she is uncaring, based on this caller's extremely limited information, is, in my opinion erroneous for all the reasons stated above. We are blessed to have many fine vet practices in the St. Augustine area, many of which have more than one or two vets on duty and are able to accommodate a higher volume of patients or provide appointments on short notice. One hopes that Shadow's owner was quickly able to locate such a vet after the inconvenience of a minute or two for the phone call.

Absolutely everyone was wonderful there they all definitely care for real for you and your pet. Lovely team!