Animal Emergency Clinic of Brandon

We bought in my cat, T, completely worried that his injury was severe but after the first visit we got a clear understanding of his injury. Thankfully everything T needed was possible at the facility. The office provided a clear break down of the treatment cost and payment plans. The Drs and staffs treated him with great care and kindness, that he became very comfortable with them. After a few visits, my cat was healing so well from the treatments. We really appreciate everything the Drs and staffs did to make T feel safe and healthy again.

Just had to take my dog here tonight for a broken/inflamed nail and they took such great care of her. Dr. Schimmel and the entire staff was very caring and compassionate. She also took the time to explain what testing would be performed and why it was indicated. I would absolutely recommend taking your animal here if they need emergency care.

I just wanna say thank you to Dr. Flores, Sarah, And Nate Our dog G Has a foreign body stuck in his intestines, and I was planning on putting him down today because I could not afford the surgery. They called around everywhere until they could find someone who would work with the price I could afford. And I appreciate them because I would’ve had to say goodbye to my big baby If it wasn’t for them Working diligently G wouldn’t have had another chance . Thank you so much! I am so glad I went to this emergency vet. At the time I went, they weren’t that busy. Great communication

My dog King collapsed Sunday 3/10 and that was not normal for him. He kept walking sideways. He wouldn’t eat or drink so I brought him to this emergency early afternoon. Dr. Rojas was nice but she stated he had stomach issues and arthritis. I felt that wasn’t the case but I am not a doctor. The next day, 3/11, I arrived back approx 610pm for Kings rapid decline. I ended up having to put my Kingy down because he kept circling left and would collapse. I was informed he had a brain tumor. Dr. Kalaf was great and went over the entire process with me. I am grateful that I wasn’t charged the emergency fee again since I was just there. I felt I was in good hands that night. I am just heartbroken and upset about my $482 visit Sunday. I donated the food and medicine since they wouldn’t give me a refund. A misdiagnosis is why I don’t plan on coming back here again. I only recommend this vet if they get Dr. Kalaf. Went to the BBB, still left dissatisfied. Dr. Rojas kept saying because of my finances she couldn’t further see but that obviously meant she knew it was something worse. He DIED the next day so she kept wanting me to spend money just to lose him. If I had all the money like she said I would’ve paid thousands to leave home overnight for him to still die. I still have trauma from trying to force pills down my dogs throat who hadn’t ate and drank. I would’ve felt better if she said I didn’t have much time than to try and take as much money they could get. Sorry for my loss isn’t good enough. UPDATING: I had already called and left a VM March 14, 2024 along with sending an email. I received no phone call back and no response to my email. I went to BBB to get a refund for the misdiagnosis. Dr. Rojas stated due to my finances we couldn’t further test which means she knew it was something more. The fact that my finances are being blamed is unacceptable because he died the next day. All this place cares about is taking your money. I could’ve continued coming back since I have another dog but since the owner is greedy and won’t give a refund for the misdiagnosis, I will NEVER come back and DO NOT reccommend coming here at all. I lost my dog and $482 for him to die the next day. She could’ve said I didn’t have much time versus trying to charge me for more testing. Usually businesses try to make it right with their customers. Such a shame I have also reached out to Channel 8 to bring awareness for this sorry excuse of a vet.

Ignore the star, this place doesn't deserve any. On Saturday, July 6th, my nine-year-old dog was hit by a vehicle, and I took him to Animal Emergency Clinic of Brandon. After nearly 36 hours of hospitalization, they claimed they lacked the necessary equipment and surgeon for a CT Contrast, despite initially diagnosing his condition. They insisted on keeping him until Monday morning, despite his worsening condition, so I transferred him to Blue Pearl, where he could receive the necessary tests and procedures. During the transfer, I discovered missing and deleted records, including X-rays and a clinical log, making it difficult to assess his true condition. A few days later, I visited and spoke with Dr. Flores, who admitted mistakes on behalf of her staff but couldn't explain the missing records. My dog's condition deteriorated due to fluid buildup from IVs administered at the first clinic, making it impossible for Blue Pearl to diagnose or treat him effectively. As a result, I had to put my dog to sleep. I believe the clinic's mishandling, missing records, and improper treatment contributed to his death, and their actions suggest an attempt to cover up mistakes. I would like to add that I visited a second time later in the week in an attempt to speak with the doctor who made these decisions, Dr. G, and was simply told that management would call me in regards to the situation. It has been two months and I have yet to be contacted by anyone. In short, they withheld valuable information and records that could have saved his life, or at the very least would have given him a better chance of survival leaving the clinic. I cannot explain why Animal Emergency Clinic of Brandon did this, how it would benefit them, or how it did me or my dog any favors. To this day, no one has taken responsibility for their poor actions. You people should be ashamed of yourselves. You don't deserve to be touching anyone's animal, much less diagnosing and attempting to treat them. Some serious reform is required here. I will be pursuing all avenues possible in order to see that this establishment is reprimanded, and will be telling this story on social media in every group I can think of to create awareness and hopefully save someone's animal from a terrible, possibly fatal experience.