Animal Clinic of Queens

Whenever I came with my dog they would treat him, so the doctors are doing their job well. But I always felt rushed, like the doctor just wanted me to get out as soon as possible. They also speak so fast and get slightly frustrated when I kept asking them to repeat things. But overall they're doing a good job.

I moved out of the Bushwick/Ridgewood area and came back after a few years because I much preferred the staff to other vets I tried, closer to me in central Brooklyn. You can tell they care about your pet and I appreciated being able to come back into the exam room with my dog (which I found out some vets do not allow!) The prices for annual care are SO reasonable and the quality of care is outstanding. I was paying 3x higher prices in central Brooklyn only to be treated rudely and not be confident my pet was being treated appropriately. Everyone from the vets, techs, and admin staff are kind, thorough, attentive, and highly professional.

I use to come to this vet years ago with my cats Nutty and TumTum. Dr.C and Mauricio were my go to doctor and tech. They were the best. My cat Moon wasn’t feeling like himself and since I was familiar with this animal hospital I said I would give them a try. Dr.Mucera was awesome with my cat. He really showed a lot of compassion. My cat was scared at first but calmed down once Dr. Mucera started handling him. I have two other cats that I will be bringing to them. Also the exam is very affordable. I’m also going to give Leslie a shout-out for being such a Sweet person over the years of me coming there. She knew our TumTum and how much he meant to us.

I had a very bad experience here today. We took in our dog for a necessary surgery. When it came to payment we communicated we’d like to pay in installments (I’d think it’s pretty reasonable to assume most people would not easily be able to come in with $2000 cash to drop). We were very brusquely told that installment plans are not available and immediately got a nasty tone from both women at the front desk, saying we should have expected to pay in full immediately, that WE purposefully were trying to scam THEM and were threatened and told they would keep our dog. We eventually were able to apply for a care plan that’s basically a credit card that you pay off within 6 months. So the outcome was fine. But this option should have initially been presented to us instead of the callous tone and rude behavior. The people at the front desk were so very unprofessional and rude. I was appalled to be on the receiving end of such treatment from medical professionals at such a vulnerable time for our family. We’ve been using this place for 30 years, have always paid our bills and have sent multiple friends here. After the treatment we received today I know we will never go back and I would advise others not to either. There are plenty of other clinics to choose from. These people should be ashamed of themselves. What horrendous behavior.

Come here for my cats vaccine. Overall happy with the service. One of the receptionists is sometimes getting defensive or gives attitude to questions being asked